Client Success Officer
CurrentAt UGen, a leading medical device company specializing in innovative sensor technology, I lead the charge in ensuring our clients' success! Our cutting-edge sensors provide patented real-time feedback to users, significantly enhancing recovery times and adherence in clinical healthcare settings, including physical therapy and post-surgery environments.In my role, I oversee all aspects of customer service, implementation, and rollouts for our sensor-based device and SAAS software solutions. I am dedicated to ensuring that our clients receive the highest level of support from initial onboarding through to ongoing usage. My responsibilities include developing and executing implementation strategies, managing client relationships, and ensuring smooth and effective rollouts of our technology across various healthcare settings.With a focus on client satisfaction and success, I work closely with our development and firmware teams to continually refine our offerings and deliver the best possible outcomes for our users.