Chad Dixon Email & Phone Number

Norfolk, Va, Us

Norfolk, Va, Us

Newport News, Virginia, United States

Norfolk, Virginia, United States

- Manage 20 Locations in the Tidewater and Eastern Shore Area of Virginia - Total P&L Responsibility with revenue of over $30M

Houston, Texas

• Manage 14 locations in the Texas, Louisiana, Oklahoma, Colorado, Kansas & Missouri markets.• Total P & L accountability• Managed district that produced annual revenue of over $48M.• Responsible for over $1M in annual payroll.• Directly responsible for 12 stores, 24 salaried managers and over 200 associates.

Greater Atlanta Area

• Manage 10 locations in the Georgia, Alabama, Tennessee, & South Carolina markets.• Total P & L accountability• Managed district that produced annual revenue of over $45M.• Responsible for over $1M in annual payroll.• Directly responsible for 10 stores, 21 salaried managers and over 200 associates.

Richmond, Virginia Area

• All Responsibilities of a Store General Manager I• Partner with Product Service on merchandise repair issues.• Accountable for efficiently managing merchandise receipts, repair, and the shipping process through the Outlet Redistribution Center (ORC)• Balancing inventories – accountable for proper mix of merchandise in Outlet Selling (OS) stores• Creating and maintain freight lanes of merchandise ready for immediate shipment for each OS store within there market• Communication of inventory gaps/overages to the inventory team• Forecast inventory needs for the market• Shipping quality saleable product and monitoring returns in OS stores

Norfolk, Virginia Area

• Responsible for overall (P&L) financial performance of the store including merchandise sales, miscellaneous revenues, expense management, and achievement of planned cost recovery goals. • Accountable for customer satisfaction, associate morale and the reverse flow of Home Delivery inventory from the Direct Delivery, Contract Sales, Retail Stores through the receipt of merchandise from the Outlet Redistribution Center and Vendor Direct Merchandise Receipts.• Oversees all sales and operations of the store including a leadership team of salaried managers and hourly leads.• Proactively lead the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage, and associate morale.• Select, coach, and develop strong and effective management and supervisor/lead associates. Develop a diverse, high performance team. Set and manage high standards, which include taking decisive action with underperformers. Focus on positioning high performers for growth opportunities within Sears.• Holds store team members accountable for their individual contributions based on their roles and responsibilities• Manage all HR transactional processes including staffing and training; assist in action plans to improveperformance.• Ensure consistency of operational processes within the store. • Accountable for maximizing miscellaneous income opportunities within the store.• Monitor and react to profitable revenue opportunities and aggressively support vendor liquidation opportunities toimprove gross margin and cost recovery.• Positively represent the Outlet Store Organization to all Sears partners within the local market.• Understand and communicate to District and Home Office Staff, ideas or activities that would lead to cost recoveryimprovements.

Chesapeake

• Provides Store Manager with fact based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc. in order to highlight opportunities for clients.• Communicates opportunities and solutions that will allow clients to meet/exceed profit plans.• Provides first person coaching and leadership on the execution of action plans based on the weekly Playbook process, daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer/associate interactions.• Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution.• Rigorously inspects compliance with our operating model for consistency within the Brand Central departments (Home Appliances, Home Electronics, Mattresses, Household Goods)• Ensures department is “Location Certified” and every associate is “Role Certified” to do his/her job.• Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.• Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments.• Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution.• Utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.• Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride.

Virginia Beach

• Consistently met goals while developing an in-depth product knowledge and was able to assist guests in meeting their product requirements • Met and exceeded sales and margin standards and always performed duties in an ethical manner. • Assist ASM in solving customer/associates issues. • Assists in the training of new Associates and supervising & managing department when a salaried manager is not present

Virginia Beach

- Responsible for maintaining planograms and department presentation standards. - Assisted Brand Central ASM in resolving customer issues, complaints.- Provide clear leadership for consultative sales associates for sales goals and solutions.- Lead department to 1st place in South East Regional Sales Contest for Home Electronics.- Achieved 100% PA participation for 5 consecutive months

Virginia Beach

- Responsible for meeting and exceeding sales goals,, merchandise presentation, customer service, and meeting misc. income - Responsible for knowing sales promotions and advocating Sears advantages to customers. - Top performer in all measured metrics. - Represented company in professional way by mastering processes and displaying great customer service.- Highest Volume Associate in Store for Black Friday 2006 - $32,000 in sales