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A leader with a unique combination of metrology, software, system design,sustainable process building, and customer support experience. Building empoweredteams to consistently delight customers, earn brand loyalty, retain talent, andincrease revenue.
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Director Of AutomationTranscatSheridan, Ar, Us -
Senior Director, It & Operational ExcellenceTranscat Apr 2023 - PresentRochester, Ny, UsLeading our project management office, business process improvement, and IT teams to create sustainable business processes. Empowering teams to create advanced technology systems and deliver on-time solutions to support strategic goals and scalable growth. Responsibility over the Project Management Office (PMO), technology governance, ERP application, IT Help Desk, IT infrastructure, cybersecurity, and information management systems. -
Director, Operational ExcellenceTranscat Jan 2022 - Apr 2023Rochester, Ny, UsLeading our project management and business process improvement teams to create sustainable business processes. Empowering teams to create advanced technology systems and deliver on-time solutions that support strategic goals and scalable growth. -
Senior Manager, Technical Support And TrainingFluke Corporation Jun 2020 - Jan 2022Everett, Wa, UsLeading a consolidated, integrated, and enhanced customer support team for Fluke Industrial (IG), Fluke Networks (FNET), and Fluke Calibration (FCAL) covering technical support, customer success, training, and software professional services for Fluke products. -
Manager, Technical Support And TrainingFluke Corporation Mar 2019 - Jun 2020Everett, Wa, UsLeading a consolidated and enhanced customer support team for Fluke Calibration (FCAL) covering technical support, customer success, and training for all FCAL measurement areas: electrical, pressure, temperature, and related software products. Continue leading the software Customization, Installation, and Training (CIT) professional services team. Continue serving as the primary administrator for a full-service support ticket tracking system for FCAL and FHS support, service, and sales teams, offering self-service and multiple communication channels for customer convenience. -
Software Customer Experience ManagerFluke Corporation Nov 2017 - Mar 2019Everett, Wa, UsBuild and lead a consolidated and enhanced customer support team for Fluke Calibration (FCAL) and Fluke Health Solutions (FHS) software. Continue leading the software Customization, Installation, and Training (CIT) professional services team as well as automated calibration procedure development activities for FCAL software. Manage FCAL technical support teams for Software and Electrical Calibration Hardware. Continue serving as lead administrator for a full-service support ticket tracking system for FCAL and FHS support, service, and sales teams. -
Cit, Technical Support, And Met/Cal Procedure Development ManagerFluke Corporation Oct 2015 - Nov 2017Everett, Wa, UsManage the Customization, Installation, and Training (CIT) services team for Fluke Calibration (FCAL) software. Manage technical support teams for Software and Electrical Calibration Hardware support, and administrate a full-service support ticket tracking system for all FCAL support disciplines. Manage MET/CAL Gold warranted automated calibration procedure development activities. Serve as Scrum Product Owner for MET/CAL Runtime and Editor software, while also serving as technical writer for the MET/CAL Help System. -
Cit And Met/Cal Procedure Development ManagerFluke Corporation Jan 2015 - Oct 2015Everett, Wa, UsManage Customization, Installation, and Training services for Fluke Calibration (FCAL) software, implement and sustain a full service support ticket tracking system for all FCAL support disciplines, manage MET/CAL automated calibration procedure development activities, serve as Scrum Product Owner for MET/CAL software, and continue to develop and enhance the MET/CAL Help System. Manage MET/CAL Gold warranted automated calibration procedure development activities. -
Met/Cal Procedure Development Manager, Senior MetrologistFluke Corporation Jan 2013 - Jan 2015Everett, Wa, UsManage internal and external resources to develop automated calibration verification and adjustment procedures using Fluke MET/CAL software. I am the Scrum Product Owner for MET/CAL Run-Time and Editor, using industry knowledge and experience combined with customer input to influence product features and direction. I serve as primary technical writer for MET/CAL Run-Time and Editor documentation (help system). -
Lead Met/Cal Procedure Writer And Senior MetrologistFluke Corporation Aug 2012 - Jan 2013Everett, Wa, UsResponsible for quality and the timely delivery of Fluke MET/CAL Gold procedures, daily management of the Gold procedure development team, maintenance of Fluke MET/CAL procedure coding standards, liaison with Fluke's procedure development partners. I will also continue to directly develop MET/CAL procedures, with a primary focus on RF workload. -
Senior Metrologist And Met/Cal Procedure WriterFluke Corporation Oct 2010 - Aug 2012Everett, Wa, UsDevelop automated metrology solutions, primarily for RF and microwave test and measurement equipment, using Fluke MET/CAL Plus Calibration Management software. -
Lead Automation DeveloperSimco Electronics Feb 2010 - Oct 2010Santa Clara, Ca, UsDevelop and deploy automated calibration software to all SIMCO labs using a variety of software platforms. -
Operations SupervisorSimco Electronics Nov 2005 - Feb 2010Santa Clara, Ca, UsManage lab operations: P&L, quality control, technical and customer service staff, for calibration and repair services to both commercial and government clients. -
Lead TechnicianSimco Electronics May 2001 - Nov 2005Santa Clara, Ca, UsLead Technician for SIMCO's Sterling, VA lab near Washington, DC. Calibrate and repair RF and general purpose test equipment, manage daily production and quality control, supervise technical staff. -
Pmel (2P0X1)Us Air Force Mar 1997 - May 2001Randolph Afb, Tx, UsCalibrate and repair RF and general purpose electronic test equipment.
Chad Dodds Skills
Chad Dodds Education Details
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Drury UniversityGeneral -
Community College Of The Air ForceElectronic Systems Technology -
Drury UniversityAccounting
Frequently Asked Questions about Chad Dodds
What company does Chad Dodds work for?
Chad Dodds works for Transcat
What is Chad Dodds's role at the current company?
Chad Dodds's current role is Director of Automation.
What is Chad Dodds's email address?
Chad Dodds's email address is ch****@****uke.com
What is Chad Dodds's direct phone number?
Chad Dodds's direct phone number is +142544*****
What schools did Chad Dodds attend?
Chad Dodds attended Drury University, Community College Of The Air Force, Drury University.
What are some of Chad Dodds's interests?
Chad Dodds has interest in Social Services, Children, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare.
What skills is Chad Dodds known for?
Chad Dodds has skills like Calibration, Test Equipment, Metrology, Rf, Electronics, Automation, Testing, Iso 17025, Microwave, Quality Control, Instrumentation, Quality Assurance.
Who are Chad Dodds's colleagues?
Chad Dodds's colleagues are Paul Masarek, Alex Spilker, Ckantowski@transcat. Cathryn Kantowski, Mike Crittenden, Matthew Breithaupt, Newman Maurer, Heather Armstrong.
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