Chad E. Barshinger Email & Phone Number

Team LeadIAM Service Management (AHN IAM Service Management & Epic Security)

Support the corporate internal clients of Highmark and Allegheny Health.• Manage and create access accounts for various applications within the Highmark and Allegheny Health corporate environments. ECIN, Pyxis, Allscripts, Meditech, EPIC, admin accounts, and service accounts.• Manage Active Directory accounts for Highmark and Allegheny Health corporate networks.• Create and manage file share access for all employees.• Coordinate with teams for termination of accounts within the Highmark and Allegheny Health corporate network.• Monitor Cherwell ticket queue for incoming requests.

Support the corporate internal clients of Highmark and Allegheny Health.• Manage and create access accounts for various applications within the Highmark and Allegheny Health corporate environments. ECIN, Pyxis, Allscripts, Meditech, EPIC, admin accounts, and service accounts.• Manage Active Directory accounts for Highmark and Allegheny Health corporate networks.• Create and manage file share access for all employees.• Coordinate with teams for termination of accounts within the Highmark and Allegheny Health corporate network.• Monitor Cherwell ticket queue for incoming requests.

York, Pennsylvania

Worked directly with PMO Director and Account Managers and/or clients to evaluate business processes, anticipate project requirements, recommend areas for improvement and coordinate the development and implementation of solutions.• Managed, deployed and troubleshot web-based storefronts for customers.• Built web-based storefronts using HTML and CSS.• Managed ongoing relationships with Account Manager/Client to drive satisfaction.• Assisted the business line with requirements and working with the application development team to create functional architecture.• Participated in developing and maintaining detailed knowledge of the business’s current technology and infrastructure from a functional perspective.• Provided guidance concerning business implications of development projects.• Day-to-day contact for storefront technical questions from customer.• Looked for opportunities to improve testing processes.• Assessed the risks of various solutions and prioritized competing business demands.• Coordinated communication and delegation with other YGS divisions, in relation to the scope of the project, including fulfillment, print, design, estimating, etc.

York, Pa

Supported the bank’s infrastructure and monitored various systems for security breaches and anomalies.• Performed audits on cloud-based security system.• Monitored ACH and ATM fraud systems for fraudulent activity.• Researched Target breach and cryptocurrencies to understand how the bank was affected by the breach.

York, Pennsylvania Area

Performed the efficient and timely troubleshooting, remediation, and tracking of Level 2 and 3 functions, supporting Mac and PC clients on Windows-based network environment. Responsible for technical documentation, security administration, and conducting annual audit.• Managed and deployed web-based storefronts for customers.• Plannned and deployed LAN and WAN network projects, including configuration and definition of parameters for installation and testing of hubs, routers, switches, controllers, and other networking equipment.• Performed installation, configuration, testing, and monitoring of PCs, and server hardware and software.

Supported technical infrastructures, including PC hardware, server operating systems, network administration, and network security, as part of IT team for 1000+ internal and remote employees. Became the go-to guy for advanced system troubleshooting, and for providing expertise and advice to team members.• Provided subject matter expertise on Cybersecurity domain, as part of an 8-person exploratory team to assess an opportunity for business expansion. • Part of team effort to upgrade 1000+ computers to Windows 7 and Office 2010 for 5 US offices. Conducted training for 150+ claims representatives and teleworkers in the use and functionality of new systems. • Selected to become a Dell Certified Technician and take on responsibility for all Dell systems’ repairs. • Sought out by business users based on outstanding customer service skills and professionalism. Actively worked to keep the business appraised of upcoming changes and potential impacts.

Worked directly with help desk manager in the support, installation, and troubleshooting of ruggedized, wireless computer equipment, aboard forklifts in multiple warehouse locations. Analyzed and researched cost-effective methods for implementing local vs. networked printers. Fielded inbound telephone calls and troubleshot end-user technical issues using excellent communications and customer service skills. Configured and troubleshot networked workstations in a Windows environment.

Flew 400+ hours of round the clock operations for Operation Southern Watch and Maritime Interdiction Operations, in support of United Nations sanctions. Maintained zero discrepancies with all confidential, secret, and classified information. Trained personnel on various friendly and enemy submarine tactics, abilities, and attack procedures. Worked in a team environment during in-flight missions aboard P3C-Orion aircraft. Contributed to the success of Dugong 96 in preparation for Tandem Thrust 97. Tracked flight hours and training requirements for 150 aircrewmen without error, contributing to squadron’s successful interim FNET evaluation. Coordinated and executed monthly operations Flight Order Audit Board.

Bachelor Of Science, Cybersecurity & Info Assurance Concentration Cybercrime Investigation/Forensics, 3.3 Gpa

Activities and Societies: Dean's Honor List, Alpha Sigma Lambda Nat'l Honor SocietyEducated in securing computers and computer networks.

3.78 Gpa

Attended courses in business systems, network and telecommunications, information systems security, project planning and implementation.

Associate Of Science, Information Sciences And Technology