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Chad D. personal email
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Curiosity and a passion for understanding how things work have shaped my career as a product and solution delivery leader. By asking the right questions, observing behaviors, and digging deep into both processes and technology, I strive to understand nuances that lead to better outcomes. Whether it's understanding customer intent, barriers to change, technical feasibility, or mitigating program risk, I apply these insights to lead programs that deliver on commitments.My journey began with software development and grew into technical program management and full lifecycle solution delivery of portal, e-commerce, and data management solutions at Deloitte for industry leaders like Apple and Walmart. Seeking deeper organizational insights, I transitioned to working for a former client, where I optimized solutions over time. Since then, I have led both product and program management teams for Fortune 500 companies and high-growth startups. These experiences honed my technical acumen and organizational insights, enabling me to align teams on a product vision and collaborate across the organization to create experiences customers love.𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬• 𝑃𝑟𝑜𝑑𝑢𝑐𝑡-𝑙𝑒𝑑 𝑆𝑎𝑙𝑒𝑠 𝑇𝑟𝑎𝑛𝑠𝑓𝑜𝑟𝑚𝑎𝑡𝑖𝑜𝑛: Led design, product management, and program delivery of a sales and marketing enablement platform, generating over $200M in incremental revenue and delivering 50% productivity gains.• 𝐷𝑟𝑖𝑣𝑖𝑛𝑔 𝑃𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑣𝑖𝑡𝑦 & 𝑆𝑖𝑚𝑝𝑙𝑖𝑐𝑖𝑡𝑦: Aligned commercial processes and systems across 5 BUs, applying product and Agile/DevOps principles to drive significant simplification, cost savings, and productivity gains.• 𝑂𝑝𝑡𝑖𝑚𝑖𝑧𝑖𝑛𝑔 𝐸-𝑐𝑜𝑚𝑚𝑒𝑟𝑐𝑒: Redesigned a $5B online storefront, improving demand forecasting and logistics tracking, reducing retail out-of-stocks and lowering support costs.My solution delivery experience includes solutions incorporating Agile/DevSecOps, AI/ML, cloud platforms (AWS, Heroku), cybersecurity, data management, and commercial applications (e.g., Salesforce, ServiceNow, Marketo). Beyond technology, my proudest achievements include mentoring team members who have become future leaders.I'm passionate about applying emerging technologies like AGI and intelligent agents to shape business operations and elevate customer experiences. Let's connect and shape the future together!#AI #CustomerExperience #Cybersecurity #DigitalTransformation #EnterpriseApplications #MachineLearning #ProductManagement #ProgramManagement #SolutionDelivery
Tensformative
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FounderTensformative Apr 2024 - PresentRevolutionizing the future of education through cutting-edge AI and intelligent agents, our mission is to transform how students learn and develop, empowering them with personalized and adaptive experiences. Join us as we redefine learning for the digital age, making education more engaging, effective, and accessible.
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CaregivingCareer Break Oct 2023 - May 2024During this period, I took a voluntary career break to support my family, just as they have always supported me. While away from the traditional workplace, I took the opportunity to invest in my professional and personal growth.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• Completed AI/machine learning/LLM courses• Completed my first marathon in March 2024 - finishing in the top 7%. • Hiked the John Muir Trail
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Senior Director Of Product ManagementIboss May 2022 - Oct 2023Boston, Ma, UsCybersecurity company offering a SASE cloud service providing secure remote access to enterprise resources and data. Led the team in creating product roadmaps, defining requirements, managing technical documentation, and executing go-to-market activities.• Led product management, roadmap development, technical documentation, and release execution for the iboss Zero Trust SASE cloud service. Transformed iboss into a leading Zero Trust SASE that was recognized as a Leader in Zero Trust Network Access solutions by IDC in 2023.• Accelerated product adoption through customer and partner demos, creating iboss University, improved release management, and revitalizing product documentation.• Enhanced product management and Agile processes, significantly improving feature definition, prioritization, and cross-team collaboration. Boosted customer feature delivery speed, contributing to improved NPS scores.• Defined and established partnerships with endpoint protection, data security, and workflow tool providers, significantly increasing ARR through improved software packaging and pricing. -
Sr. Director, Commercial ApplicationsGe Digital Nov 2019 - May 2022San Ramon, California, UsLed program delivery and cross-functional team of product managers, developers, and automation engineers responsible for product roadmaps, solution delivery, and IT operations of commercial systems. • Led DevOps and Agile/Scrum delivery transformation that boosted team productivity. • Directed strategy, solution delivery, and IT operations for commercial applications, including Salesforce CRM, marketing automation, websites, and ServiceNow. Implemented Agile and DevSecOps principles to accelerate feature delivery and improve stakeholder collaboration.• Optimized Lead-to-Cash and Case-to-Resolution processes, automating quote generation and order processing, increasing customer self-service, and consolidating systems. Achieved significant reductions in processing errors and support tickets, with notable cost savings and productivity boosts.• Improved data management and governance, establishing standards, KPIs, and stewardship that reduced quote cycle times, reduced order touches, and improved sales forecasting accuracy.• Transformed IT Service Management with ServiceNow, driving efficiencies through asset discovery, runbook automation, knowledge management, and training. Improved First Call Resolution and reduced Tier 2 escalations.• Conducted risk-based security assessments, ensuring access controls followed least privilege principles and integrating security scanning into DevSecOps pipelines, significantly reducing high-priority vulnerabilities.• Redesigned digital marketing sites to enhance brand awareness and lead generation. Improved SEO, customer segmentation, and personalized content, increasing traffic and MQLs.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Salesforce Platform, Oracle CPQ, Outreach, Xactly, ServiceNow, Flexera, Gainsight, Tableau, and Oracle Fusion ERP. -
Senior Director, Commercial ApplicationsConstellation Brands Oct 2013 - Nov 2019Rochester, New York, UsLed program delivery and management of cross-functional teams of product managers and engineers responsible for the strategy, roadmap, and delivery of sales enablement solutions. • Collaborated with commercial leaders to create the vision for 'Compass,' a sales enablement ecosystem. Led program management, market, and user research to inform product roadmaps, features, and architecture.• Spearheaded the delivery of Compass, driving a significant increase in sales productivity and chain compliance, resulting in substantial annual revenue growth. Key features included account insights, territory planning, retail surveys, targeted marketing, SKU recommendations, and collaboration tools.• Leveraged advanced technologies to improve sales execution, including AR for in-store display visualization, image text detection for faster surveys, and AI/ML for product recommendations.• Led a data democratization initiative, creating a cloud-based data delivery platform on AWS to share sales, finance, and demographic insights for 750K accounts. Improved data accessibility, quality, and availability, accelerating the time to market for commercial solutions and enhancing decision-making.• Directed a $5B e-commerce redesign for the Beer Division, integrating Salesforce Commerce Cloud with SAP ERP. Enhanced demand forecasting and logistics tracking, resulting in reduced out-of-stock incidents and lower support costs.• Transitioned to a product-centric operating model using Agile/Scrum methodology. Built and mentored teams in product management, user experience, data engineering, data platforms, and DevOps to sustain innovation.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Salesforce Platform, AWS (Redshift, Glue, etc.), Seismic, MuleSoft, Heroku, Mobile Applications, MicroStrategy, Demantra, JDA Category Management, SAP S/4HANA. -
Director Of Digital Marketing / Consumer ProductsTivo (Formerly Rovi Corporation) May 2010 - May 2013San Jose, California, UsLed the Web Marketing Operations and Consumer Web Product teams. Managed project delivery of digital marketing and consumer products designed to drive user engagement, leads, and ad revenue for 4 web and mobile B2B/B2C experiences that attracted more than 16M monthly visitors.• Collaborated with the API Platform Team to design and build music, movie, and game APIs and data services, powering media discovery for companies like Apple and Spotify.• Led user research to uncover insights into digital media engagement. Managed the redesign of consumer sites, incorporating new content discovery methods that increased user engagement and ad revenue. Awarded a patent for innovative entertainment discovery features.• Managed program and project delivery of the redesign and rebranding of the global B2B website across 15 countries and 8 languages. Improved content segmentation and SEO, significantly increasing user engagement and lead generation. -
Senior Manager (Deloitte Digital)Deloitte Consulting 2004 - Mar 2010Led digital strategy and full-lifecycle program delivery of global web/portal, e-commerce, and data management solutions for clients, including Apple, Walmart/ASDA, Sysco, Valeant Pharmaceuticals, Applied Biosystems, and Walmart.• Defined and trained consultants on best practices for digital strategy, e-commerce, and CMS/data management projects. Increased delivery consistency, protected margins, and reduced execution risk.• Led business development and managed channel partnerships with technology and ad agency leaders, including Google and Omnicom. Developed joint go-to-market strategies and delivery methodologies, significantly contributing to annual sales growth.
Chad D. Skills
Chad D. Education Details
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Uc San DiegoMinor - Computer Science & Engineering
Frequently Asked Questions about Chad D.
What company does Chad D. work for?
Chad D. works for Tensformative
What is Chad D.'s role at the current company?
Chad D.'s current role is Founder and Solution Delivery Leader | Digital Transformation, AI/ML, LLMs, Data Platforms & Cybersecurity.
What is Chad D.'s email address?
Chad D.'s email address is ch****@****ail.com
What is Chad D.'s direct phone number?
Chad D.'s direct phone number is +185870*****
What schools did Chad D. attend?
Chad D. attended Uc San Diego.
What skills is Chad D. known for?
Chad D. has skills like Product Management, Mobile Applications, Cross Functional Team Leadership, Digital Strategy, Program Management, Management Consulting, Product Development, Vendor Management, Agile Methodologies, Sales Enablement, Cpg Industry, High Tech Industry.
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