Chad D. Email & Phone Number

Revolutionizing the future of education through cutting-edge AI and intelligent agents, our mission is to transform how students learn and develop, empowering them with personalized and adaptive experiences. Join us as we redefine learning for the digital age, making education more engaging, effective, and accessible.

During this period, I took a voluntary career break to support my family, just as they have always supported me. While away from the traditional workplace, I took the opportunity to invest in my professional and personal growth.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• Completed AI/machine learning/LLM courses• Completed my first marathon in March 2024 - finishing in the top 7%. • Hiked the John Muir Trail

Boston, Ma, Us

Cybersecurity company offering a SASE cloud service providing secure remote access to enterprise resources and data. Led the team in creating product roadmaps, defining requirements, managing technical documentation, and executing go-to-market activities.• Led product management, roadmap development, technical documentation, and release execution for the iboss Zero Trust SASE cloud service. Transformed iboss into a leading Zero Trust SASE that was recognized as a Leader in Zero Trust Network Access solutions by IDC in 2023.• Accelerated product adoption through customer and partner demos, creating iboss University, improved release management, and revitalizing product documentation.• Enhanced product management and Agile processes, significantly improving feature definition, prioritization, and cross-team collaboration. Boosted customer feature delivery speed, contributing to improved NPS scores.• Defined and established partnerships with endpoint protection, data security, and workflow tool providers, significantly increasing ARR through improved software packaging and pricing.

San Ramon, California, Us

Led program delivery and cross-functional team of product managers, developers, and automation engineers responsible for product roadmaps, solution delivery, and IT operations of commercial systems. • Led DevOps and Agile/Scrum delivery transformation that boosted team productivity. • Directed strategy, solution delivery, and IT operations for commercial applications, including Salesforce CRM, marketing automation, websites, and ServiceNow. Implemented Agile and DevSecOps principles to accelerate feature delivery and improve stakeholder collaboration.• Optimized Lead-to-Cash and Case-to-Resolution processes, automating quote generation and order processing, increasing customer self-service, and consolidating systems. Achieved significant reductions in processing errors and support tickets, with notable cost savings and productivity boosts.• Improved data management and governance, establishing standards, KPIs, and stewardship that reduced quote cycle times, reduced order touches, and improved sales forecasting accuracy.• Transformed IT Service Management with ServiceNow, driving efficiencies through asset discovery, runbook automation, knowledge management, and training. Improved First Call Resolution and reduced Tier 2 escalations.• Conducted risk-based security assessments, ensuring access controls followed least privilege principles and integrating security scanning into DevSecOps pipelines, significantly reducing high-priority vulnerabilities.• Redesigned digital marketing sites to enhance brand awareness and lead generation. Improved SEO, customer segmentation, and personalized content, increasing traffic and MQLs.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Salesforce Platform, Oracle CPQ, Outreach, Xactly, ServiceNow, Flexera, Gainsight, Tableau, and Oracle Fusion ERP.

Rochester, New York, Us

Led program delivery and management of cross-functional teams of product managers and engineers responsible for the strategy, roadmap, and delivery of sales enablement solutions. • Collaborated with commercial leaders to create the vision for 'Compass,' a sales enablement ecosystem. Led program management, market, and user research to inform product roadmaps, features, and architecture.• Spearheaded the delivery of Compass, driving a significant increase in sales productivity and chain compliance, resulting in substantial annual revenue growth. Key features included account insights, territory planning, retail surveys, targeted marketing, SKU recommendations, and collaboration tools.• Leveraged advanced technologies to improve sales execution, including AR for in-store display visualization, image text detection for faster surveys, and AI/ML for product recommendations.• Led a data democratization initiative, creating a cloud-based data delivery platform on AWS to share sales, finance, and demographic insights for 750K accounts. Improved data accessibility, quality, and availability, accelerating the time to market for commercial solutions and enhancing decision-making.• Directed a $5B e-commerce redesign for the Beer Division, integrating Salesforce Commerce Cloud with SAP ERP. Enhanced demand forecasting and logistics tracking, resulting in reduced out-of-stock incidents and lower support costs.• Transitioned to a product-centric operating model using Agile/Scrum methodology. Built and mentored teams in product management, user experience, data engineering, data platforms, and DevOps to sustain innovation.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: Salesforce Platform, AWS (Redshift, Glue, etc.), Seismic, MuleSoft, Heroku, Mobile Applications, MicroStrategy, Demantra, JDA Category Management, SAP S/4HANA.

San Jose, California, Us

Led the Web Marketing Operations and Consumer Web Product teams. Managed project delivery of digital marketing and consumer products designed to drive user engagement, leads, and ad revenue for 4 web and mobile B2B/B2C experiences that attracted more than 16M monthly visitors.• Collaborated with the API Platform Team to design and build music, movie, and game APIs and data services, powering media discovery for companies like Apple and Spotify.• Led user research to uncover insights into digital media engagement. Managed the redesign of consumer sites, incorporating new content discovery methods that increased user engagement and ad revenue. Awarded a patent for innovative entertainment discovery features.• Managed program and project delivery of the redesign and rebranding of the global B2B website across 15 countries and 8 languages. Improved content segmentation and SEO, significantly increasing user engagement and lead generation.

Led digital strategy and full-lifecycle program delivery of global web/portal, e-commerce, and data management solutions for clients, including Apple, Walmart/ASDA, Sysco, Valeant Pharmaceuticals, Applied Biosystems, and Walmart.• Defined and trained consultants on best practices for digital strategy, e-commerce, and CMS/data management projects. Increased delivery consistency, protected margins, and reduced execution risk.• Led business development and managed channel partnerships with technology and ad agency leaders, including Google and Omnicom. Developed joint go-to-market strategies and delivery methodologies, significantly contributing to annual sales growth.