Chad Ehresman Email & Phone Number

Boerne, Texas

Leading Customer Service and Logistics initiatives for new start-up Division.

Richmond, Virginia

• Served as Customer Service Process Champion for Divisional ERP Implementation, process and design simplification.
• Developed Business Process Design documents, process and system functionality enhancements, simplification of order management processing and visibility
• Developed, managed and facilitated CRM project plan and resources supporting Go-Live implementation, SAP regression testing and special projects
• Created and delivered Supply Chain training support documentation, facilitating team of 6
• Gained acceptance for process improvements by fostering communication and change management dialogue with key business stakeholders
• Improved uptake of new enhancements by facilitating daily trouble-shooting and enhancement support for 75 global Account Representatives and other functional roles within Supply Chain

Richmond, VA

• Managed 16 globally focused Account Representatives with 1.7MM operating budget and net sales over $500MM.
• Reduced order entry complaints 124% in first year by avoiding gaps in operational breakdowns, creating commercial invoice, inventory visibility charts, and tracking performance to Sales and Operations Plan
• Delivered results to Senior Managers for subsequent strategic action by project managing Customer Satisfaction Measurement initiative administered to 550 key customers within six Lines of Business
• Created and implemented paperboard mill operations overview for Supply Chain, increasing mill and process acumen of Customer Service Representatives, Distribution, Inventory operations
• Identified, created, implemented new leadership progression roles within department

Dayton, Ohio Area

• Managed 6 Customer Service Account Representatives, 45 accounts with net sales over $90MM. Led training team supporting pricing, scheduling, distribution, account analysts, and field services.
• Improved time to peak productivity by implementing department Mentor Program for new hires.
• Recognized 35% efficiency gain by implementing customer service logical phone routing system.
• Enabled change management, serving as Process Champion during merger of Mead and Westvaco systems into one uniform order management platform.
• Achieved no disruption in service quality, successfully transitioning 32,000 tons of customer inventory between old Legacy order management system and SAP.

Richmond, Virginia

• Managed 20 domestic and international dedicated inventory accounts with $140MM in annual sales.
• Instituted inventory management tool suggesting re-orders points and quantities, trained Account Representatives for proper utilization
• Decreased overflow/surplus stock in main paper mill by 5% through paper resizing initiatives within first month
• Reduced excess inventories 15%, creating standardized month-end inventory reports and implementing monthly strategies.

Mba, Management, E. Claiborne Robins School Of Business, Summa Cum Laude

Activities and Societies: Beta Gamma Sigma Honors Fraternity, member

B.S. Management, Krannert School Of Management

Activities and Societies: Sigma Chi Fraternity, Old Masters