Chad Ehresman Email & Phone Number

Boerne, Texas

Leading Customer Service and Logistics initiatives for new start-up Division.

Richmond, Virginia

Served as Customer Service Process Champion for Divisional ERP Implementation, process and design simplification. • Developed Business Process Design documents, process and system functionality enhancements, simplification of order management processing and visibility• Developed, managed and facilitated CRM project plan and resources supporting Go-Live implementation, SAP regression testing and special projects• Created and delivered Supply Chain training support documentation, facilitating team of 6• Gained acceptance for process improvements by fostering communication and change management dialogue with key business stakeholders• Improved uptake of new enhancements by facilitating daily trouble-shooting and enhancement support for 75 global Account Representatives and other functional roles within Supply Chain• Delivered E-commerce solutions, assisting customer facing/self-service channels, and achieving 7,400 tons/month

Richmond, Va

Managed 16 globally focused Account Representatives with 1.7MM operating budget and net sales over $500MM.•Reduced order entry complaints 124% in first year by avoiding gaps in operational breakdowns, creating commercial invoice, inventory visibility charts, and tracking performance to Sales and Operations Plan•Delivered results to Senior Managers for subsequent strategic action by project managing Customer Satisfaction Measurement initiative administered to 550 key customers within six Lines of Business•Created and implemented paperboard mill operations overview for Supply Chain, increasing mill and process acumen of Customer Service Representatives, Distribution, Inventory operations•Identified, created, implemented new leadership progression roles within department

Dayton, Ohio Area

Managed 6 Customer Service Account Representatives, 45 accounts with net sales over $90MM. Led training team supporting pricing, scheduling, distribution, account analysts, and field services.•Improved time to peak productivity by implementing department Mentor Program for new hires.•Recognized 35% efficiency gain by implementing customer service logical phone routing system.•Enabled change management, serving as Process Champion during merger of Mead and Westvaco systems into one uniform order management platform.•Achieved no disruption in service quality, successfully transitioning 32,000 tons of customer inventory between old Legacy order management system and SAP.

Richmond, Virginia

Managed 20 domestic and international dedicated inventory accounts with $140MM in annual sales.•Instituted inventory management tool suggesting re-orders points and quantities, trained Account Representatives for proper utilization•Decreased overflow/surplus stock in main paper mill by 5% through paper resizing initiatives within first month•Reduced excess inventories 15%, creating standardized month-end inventory reports and implementing monthly strategies.

Mba, Management, E. Claiborne Robins School Of Business, Summa Cum Laude

Activities and Societies: Beta Gamma Sigma Honors Fraternity, member

B.S. Management, Krannert School Of Management

Activities and Societies: Sigma Chi Fraternity, Old Masters