Chad Estes Email & Phone Number

Atlanta, GA, US

Atlanta, GA, US

Canto provides digital asset management solutions for companies of all sizes and industries that rely on visual communications. Founded in 1990, Canto is one of the digital asset management industry pioneers.Over 3,000 customers rely on Canto’s software to organize, find, and share images and videos that are key to working faster and building a brand in.

Culver City, CA, US

Providing advisory services to the CEO

Atlanta, GA, US

Atlanta Customer Success (ATLCS) community connects you with other Atlanta-based Customer Success professionals to share best practices for achieving success in this exciting career discipline. Our community consists of a diverse range of members; from first-time CSMs to experienced CS leaders. We can even help you get started with a career in Customer.

Manhattan, New York, US

I led the globally distributed Customer Success & Support teams responsible for the entire customer lifecycle including onboarding, support, adoption, expansion, and retention.- I developed new CSM playbooks for developing renewal strategies and account review meetings to improve retention and expansion efforts. - I architected a use case and credit.

Peachtree Corners, Georgia, US

Maxio was formed from the merger of SaaSOptics & Chargify in April 2021 after a significant growth investment from Battery Ventures.I led the Maxio Customer Success organization (a globally distributed group of 60+ incredibly bright and motivated team members) across our CSM, onboarding, and customer support departments. Together we grew the success of the.

Peachtree Corners, Georgia, US

I led the Customer Success organization from $5M to $15M ARR, which covered all aspects of the customer lifecycle, for over 1000 customers powered by 30+ amazing team members across our onboarding, customer support, and proactive customer success management departments.- I scaled our customer success team from 8 to 30+ team members and from 400 to 1000+.

I provided customer success and product management consultation and advisory services, primarily for SaaS technology solutions. Examples include approaches to customer management, team building, paid services packages, product growth strategies, and competitive assessments.

I was hand-picked by the executive board chairman (Reggie Bradford, former Vitrue CEO) to lead Product Management & Customer Success organizations for two portfolio companies, Connectik & Chatsuite.- At Connectik I led a globally distributed team of 12 across Product Management, UX, and Quality Assurance to drive a team of 25 developers.- At Connectik I.

Chicago, Illinois, US

I led the product management organization which included the Product, QA, Scrum, and UX teams. I built the QA, Scrum, and UX Design teams from scratch to strengthen and mature our product development processes.I spearheaded the release of 3 new products for BLiNQ, including:(1) SMB Solo automated the management of social advertising campaigns for SMB.

Austin, Texas, US

After the acquisition of Vitrue by Oracle, I led product management initiatives for all social integrations with key Oracle applications in CRM (Siebel), Commerce (ATG), Customer Service (RightNow) and Marketing Automation (Eloqua) categories.- I led a team responsible for release coordination, sales demo enablement & provisioning, and organization-wide.

Atlanta, GA, US

I built the CS team from the ground up and grew revenues from $0 to $23M ARR and expanded the customer success team at Vitrue to over 30 social media strategic account managers & analysts. - I was responsible for executive sponsorship for marquee Fortune 500 brands (Apple, American Express, McDonalds, Intel, Microsoft, Frito-Lay, P&G, Southwest Airlines.

Atlanta, GA, US

- I created and built a social media strategic services team from scratch responsible for strategic consultation, industry best practices, social application strategy & design, program management, community management, and results analysis.- I led the team responsible for onboarding, adoption, and renewal for all enterprise customers including marquee.

Atlanta, GA, US

I established strategic objectives & roadmap development for social media solutions for major brands & agencies, utilizing Facebook, iPhone and UGC (user-generated content). Activities also involved competitive research, conducting product demonstrations & designing custom solutions for client prospects.

US

After taking improv classes at Whole World Improv Theatre (http://www.wholeworldtheatre.com) in order to channel my tendency to blurt things out in various dialects, I quickly became addicted to the energy, passion and quick-witted nature of the cast and my fellow students. Like a deer-in-headlights I was honored to become an apprentice actor within their.

Wetherby, West Yorkshire, GB

Responsible for establishing strategic direction for entire SaaS supplier relationship management platform, including event management, contract management and vendor scorecard management capabilities. Balanced market requirements and collaboration with customers, prospects and internal resources. Established business requirements, product requirements and.

Wetherby, West Yorkshire, GB

Managed implementations and provided best practice consultation for multiple Fortune 500 customers (BellSouth, State Street and the Federal Reserve Bank). Managed top revenue customers in a variety of industries including banking & financial services, retail, manufacturing, transportation, telecommunications and utilities.

US

Developed, implemented and managed official company-wide production support process for over 10 products. Managed the first US implementation of a hosted EBP / SAP MarketSet procurement environment.

GB

Managed implementations of CommerceOne online Auction Services and Procurement solutions for BellSouth and Delta Air Lines.

Bs, Industrial Engineering

Basic Cadet Training