With over 25 years of experience in building IT organizations and delivering complex IT projects and software applications, I am a seasoned executive and a software development leader. As the Chief Technology Officer at Rapid Response Monitoring, I lead the strategic vision and roadmap in support of commercial applications and alarm monitoring hosting services.I am passionate about creating innovative solutions that enhance customer experience, streamline operations, and increase revenue. I have a proven track record of leading development for customer and vendor integrations, launching and optimizing managed service programs, and achieving a 99.999% uptime SLA across two geographically diverse data centers. I also have extensive experience in product development and management, project management, staff development, and IT thought leadership and best practices.