Chad Wright Email & Phone Number

Syracuse, Ny, Us

- Lead the IT strategic vision and software development roadmap in support of commercial applications and alarm monitoring hosting services- Responsible for IT, Technical Support, Programming, and Project Management teams- Manage a 99.999% uptime SLA across two geographically diverse data centers

Syracuse, Ny, Us

- Responsible for IT, Technical Support, Programming, and Project Management teams- Manage a 99.999% uptime SLA across two geographically diverse data centers- Lead development for commercial applications, customer & vendor integrations

Centreville, Va, Us

As the Chief Technology Officer, managed a team responsible for the design, development, and support of commercial software and custom client engagements in the customer service vertical:- Increased annual revenue by a multiple of 2.5- Launched & Managed MicroAutomation's Managed Services - contributing to a 25% revenue increase in annual customer support agreements- Converted outbound dialer to a commercial product, with first year revenue in excess of $1M - product became the first Voxeo Connect Certified Partner Application- Architect of the IVR self-service application framework, reduced development efforts by 40% for natural language speech recognition systems

As the Chief Technology Officer, I served as the lead architect, developer, and product manager of the CallRIGHT application, managing the entire application process from creation of the business plan, to cost estimations, to technology analysis and product development:- Architected a telephony component utilizing SIP and VoIP principals with a cost structure 60% under the industry norm, providing the company with a price advantage against peers in the software as a service market- Implemented agile development methodologies that led to creation of a prototype application, alpha & beta releases, and a first commercial release within 12 months- Application based on Microsoft’s ASP.NET 2.0 & SQL Server 2005 technologies, Dialogic HMP, and Ajax client-side interface

Operations Manager of company's NextStep service and internal IT department:- Managed the development of a commercial task management workflow application that integrated telephony and commercial CRM applications - technology and business process received a patent in March of 2003 (US Patent 6529597)- Developed an inbound touch tone telephony application that automated the recording of scripts by the NextStep client community that reduced the start-up costs by $5,000 and initial setup by 2 weeks- Managed a team of Research Analysts & Consultants chartered with identifying target accounts, prospects, and initiating contact with the prospects - implemented a pay for performance program that reduced research costs by 70% and engagement rates by 40%- Managed end-to-end IT Operations for the company

Team Leader & Product Manager for the CHiP software application and part of a team that formed the Kthru12 division of Foresight Technology, providing consulting and application development software for the Education industry:- Worked with a team of IT developers, legal resources, and school district professionals to create a software product that automated the business processes and manual paperwork involved in the special education process- CHiP automated over 50 forms involved in the special education process from MFEs (Multi Factored Evaluations), to test forms, to the entire IEP (Individualized Education Program) workflow process- Final product reduced the paperwork preparation time by 80%, eliminating the need for a resource to manually validate the forms, and ensuring compliance with all district, state, and federal mandates to avoid potential litigation- Certified Application Developer on IBM’s Domino 5.x & 6.x platforms

Responsible for the architecture, development, and support of mission critical applications based on IBM technologies:- Quoting & Benefits Administration workflow application for Medical Mutual of Ohio that eliminated manual form errors and reduced the quote process by 7 business days for independent brokers - Setup & Administration of several Domino email and workflow systems at clients in Northeast Ohio- Earned promotion to Client Engagement Lead within one year based on individual and team achievements

company acquired by Norstan Consulting

Lexington, Kentucky, Us

As a Technical Instructor, taught IT professionals on courses in application development and network administration to transition companies to next generation technologies:- Established training & development programs for companies to migrate legacy applications to web-based technologies using HTML, JavaScript, and relational database integration- As a Certified Microsoft Network Engineer, managed a 100+ user network, including IBM Domino workflow infrastructure and Microsoft Exchange server- Developed a custom installation & configuration program to automate the setup of all training software that eliminated a 16-hour manual setup process

Bachelor, Business Administration

College/University Preparatory And Advanced High School/Secondary Diploma Program