Chad Fernandez Email & Phone Number

Sydney, New South Wales, Australia

Greater Sydney Area

• Responsible for the delivery of the CE sell-out and sell-in target achievement with assigned area• Build and nurture relationships with store stakeholders that establish Samsung as a preferred partner• Full ownership of Livechat support and associated responsibilities for assigned stores• Lead a team within assigned area, and provide mentoring, coaching and utilise them to assist with achieving deliverables• Responsible for compliance of in-store execution of the merchandising… Show more • Responsible for the delivery of the CE sell-out and sell-in target achievement with assigned area• Build and nurture relationships with store stakeholders that establish Samsung as a preferred partner• Full ownership of Livechat support and associated responsibilities for assigned stores• Lead a team within assigned area, and provide mentoring, coaching and utilise them to assist with achieving deliverables• Responsible for compliance of in-store execution of the merchandising strategy• Act as the escalation point for your team and assigned stores, and follow items through until satisfactory resolutions are obtained for both parties within a timely manner• Manage and influence inventory to limit stock-outs and optimise weeks of stock• Deliver high levels of customer service to stores through management and communication of inventory levels, credit claims, spare parts service, logistics, and returned goods procedures for Samsung products• Promote product familiarity by training, demonstration, presentations, and instruction• Maintain activity records, audit checks and report on all phases of sales and competitor activity Show less

Sydney Central Coast

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting systems and key sales tactics.Supervised 7 business managers and managed various assets, maintaining… Show more Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting systems and key sales tactics.Supervised 7 business managers and managed various assets, maintaining contractual, compliance and reporting requirements for all locations.Wrote monthly business plans to help senior leadership make accurate operational plans and decisions.Conducted training sessions to educate employees on best practices and procedures to increase profitability.Transformed underperforming teams into productive, profitable teams.Assessed reports to evaluate performance, develop targeted improvementsand implement changes. Show less

Wollongong, New South Wales, Australia

Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as an industry leader.Brought in new business connections and revenue generation opportunities by improving networking strategies.Coordinated innovative strategies to accomplish objectives and boost long-term profitability. Resulting in 20% profit… Show more Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as an industry leader.Brought in new business connections and revenue generation opportunities by improving networking strategies.Coordinated innovative strategies to accomplish objectives and boost long-term profitability. Resulting in 20% profit increase, year on year.Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Show less

Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.Provided accurate information about promotions, customer programs and products, helping drive high customer retention.Determining solutions for clients promptly and professionally.Approached each problem with a fresh mind and analytical strategies toquickly resolve concerns.

Shellharbour, New South Wales, Australia

Educated customers on promotions to enhance sales.Offered each customer top-notch, personal service and polite support toboost sales and customer satisfaction.Oversaw deposits, processed financial transactions and maintainedinventory.