• Responsible for effectively positioning Lutheran Hour Ministries and The Lutheran Hour Ministries Foundation with donors and other constituents for program and fund development success.• Developed organizational-wide newsgathering and dissemination program to keep all internal and external audiences informed about the ministry and its various programs and initiatives.• Developed new e-newsletters to reach and engage constituents and donors.• Built and then managed the organization’s e-mail distribution list, increasing the number of e-mail subscribers from about 1,500 to more than 120,000. Spearheaded and then managed LHM’s e-marketing efforts through a third party software.• Developed and maintained an organizational-wide Style Guide that covers Lutheran Hour Ministries’ grammar, punctuation, capitalization, and wording standards.• Oversaw fundraising appeals while moving all creative work in-house. The elimination of an outside consulting firm saved between $150,000 and $200,000 a year while direct mail revenue held steady despite a tough economy. The ministry also saw an increase in net donors for the first time in five years.• Spearheaded the communications plan that led to the overwhelming passage of a resolution moving the ministry from annual international conventions to biennial conventions.• Retooled the Newsroom section of the Web site to offer easy access to a variety of materials for editors of Lutheran, Christian, and secular publications and created new display materials that present the ministry in a more cohesive way to constituents.• Created powerful speeches offering overviews of the ministry for use by members of the leadership team at zone, district, and international conventions. • Collaborated with members of the Information Systems department and other ministry partners to provide new content and create a new branded look for the ministry’s Web site.

Teamed with senior executives and division leaders to develop strategic internal communications messages and programs for the company's 50,000-plus employees. Edited the company's 11 major print, online, and instant e-mail publications and wrote articles extensively for all publications. Also developed speeches and ghost wrote stories and presentations for top executives. Assisted in managing a staff of internal and contract writers, designers, artists, and photographers.• Supervised a four-time award-winning communications campaign of the company's United Way efforts, generating higher employee participation levels and contributions each year.• Created specialty areas for writers, resulting in our writers building stronger relationships with each operating area and all employees being more educated about all aspects of our company and industry.• Collaborated with HR and Recruiting in developing strategic messaging, which supported the achievement of all-time high retention and employee satisfaction.• Improved employee satisfaction of the company's communications efforts from 72% to 93%.• Individually honored with 24 national, regional, and local awards of excellence for writing, intranet sites, and online and print communication vehicles from the International Association of Business Communicators, APEX, and the United Way of Greater St. Louis.• Managed distribution efforts for the company's flagship publication, resulting in a cost savings of more than $50,000 per year following a major shift to home delivery.• Co-directed Enterprise's monthly multimedia general assembly for 1,800 corporate employees.• Raised the department's productivity by more than 30% at minimal extra cost through effective management of contract writers, designers, artists, and photographers.• Increased the number of groups participating in our magazine's field news section by more than 50%.

Assisted individuals who were interested in renting vehicles or who were experiencing service issues with rental vehicles. Mentored other agents on providing exceptional customer service.• Regularly exceeded standard customer satisfaction quotient requirements by more than 15% through providing consistent, high quality customer service.• Recruited for a management position within the National Reservations Center. Elected to take a position in the company's Employee Communications department.

Developed and reported on key messages for publication in the school district's community newsletter. Educated taxpayers on pressing issues facing the school district so they could vote knowledgeably on a large bond issue.

Anchored and coordinated noon broadcasts, operated the control board for the morning newscasts, and edited stories for ten shift reporters. • Planned and produced the station's special six-hour election coverage, including scheduling immediate on-air interviews with winning candidates across the state. • Assisted the news director in saving more than $75,000 from the station's budget. • Developed the newsroom's computer system handbook.• Covered breaking news stories, conducted extensive interviews with Columbia city officials, and wrote and edited short stories and documentaries.