Chad Frakes Email & Phone Number

Chicago, IL

Greeted guests while maintaining a friendly and organized team environment. Drove customer relationship building and retention. Managed opening and closing procedures, inventory and staff training. >>Boosted personal sales by 100% through social media management and providing an excellent customer experience.

Chicago, IL

Managed daily operations of an individual and group psychotherapy office with scheduling for 15 clinicians. Handled intake assessments including matching prospective clients with therapists. Oversaw financial duties such as AR/AP,billing, collections,customer payments, banking, and payroll. Ensured compliance with HIPAA policies. Responsible for filing.

Chicago, IL

Supervised telecommuting staff, increased customer retention rates, assisted with direct marketing promotions as well as email campaigns, and quality control. >>Key player in project to outsource customer service department. Worked with CSRs to ensure they had the best training and tools in order to provide customers quality service and propel.

Chicago, IL

Managed partnerships with business development and marketing efforts which expanded the customer base and introduced products into specialty markets.>>Promoted to Store Manager in just 18 months.>>Integral role in the launch of two new stores; trained new staff and created positive relations within the community.>>Exceeded sales goals month-over-month and.

Bachelor Of Arts - Ba, Sociology

Associate Of Arts And Sciences - Aas