Chad Franklin Email & Phone Number

Austin, Texas

• Business Process Improvement, Global OperationsManage strategic, cross-functional programs that optimize customer, partner, and employee experience. Design, develop, and improve business processes through.
• Supply Chain Planning Transformation - overall program PMO lead for 10 workstream transformation program encompassing people, process, and tool initiatives across Demand Planning, Supply Planning, IBP/S&OP, Deal.
• Demand Steering Program - Led Management of Change for portfolio simplification program that improved the customer and partner buying experience through CPQ tools changes. Solution involved coordination across Sales.
• Integrated Business Planning Implementation - Project Manager for business process design and implementation of Supply Network Planning and S&OP moduleso Supply Network Planning – operationalized SNP for Supply Chain.
• Technology Services Support Conversions Improvement Project – Increased conversion revenue through improvements in data quality, backlog reduction, sales motion, and forecasting accuracy. Improved dollar conversion.
• P&G Next Gen Services 10x Breakthrough - Engagement Manager for HPE-led initiatives at P&G NGS Innovation Lab in Cincinnati.

Austin, TX

• Business Transformation Programs Office / Global Business Excellence Accelerated the delivery of business objectives by developing innovative capabilities and processes that improve customer experience, grow.
• Led 100+ rapid improvement/kaizen workshops across Dell on business strategy deployment and process improvement initiatives in Supply Chain, Operations, Fulfillment, Demand Supply, Product Development, Procurement.
• Led supply chain process design workshops enabling the launch of Dell’s first fixed offer hardware solutions. This strategic supply chain transformation program optimized Dell's ocean shipping capabilities, delivered.
• Developed offer/portfolio management processes by value stream for the Configure to Order Education business. Project improved time-to-market by 5 weeks, delivering over $121M in revenue enablement, and a 7% increase.
• Incorporated continuous improvement measures in Dell’s new offer development model.
• Project Manager for M&A Integration Platform Development – Created and managed project plan aligning product development and software development lifecycle (SDLC) deliverables with inter-program dependencies.

Austin, Texas

• Led Lean Manufacturing program and Continuous Improvement activities in all Austin manufacturing and distribution facilities. Program events focused on Flow, 5S, Value Streams, Policy Deployment, and CI Culture.
• Scoped and facilitated over 30 process improvement workshops
• Lean Lines Implementation – Designed and implemented new assembly lines based on Toyota Production System principles and developed standard work for every operating function. Project resulted in a 60% reduction in.
• Custom Fulfillment Services Value Stream Mapping and Brownfield – VSM events inventoried and redesigned processes in preparation for a physical move from merge center into a manufacturing facility.
• High Velocity Boxing Line Redesign Kaizen - Team lead, selected as Top 20 project in Dell World Quality Day 2008.
• Developed and presented Lean training sessions to executives and factory personnel. Identified and trained 7 change agents.

Austin, Texas

• Managed process quality metric improvements in all factory process areas. Led product quality aspects for new product introductions (NPI) and sustaining engineering throughout product lifecycle. Led and coordinated.
• Lead Change Agent 2007-2008
• Chassis Damage and Spares Utilization Kaizen - Reduced chassis damage occurrences by 52% and system Kills & Restarts by 88% through the implementation of SPC controls and daily governance to in-line repair processes..
• Dell Americas Operations Spares Management BPI – Delivered $8M savings by creating and implementing an effective and sustained spares process.
• Heatsink Scrap Reduction – Delivered point-of-use rework solution at in-line repair stations for $450K scrap savings, earning BPI Green Belt certification.
• Led Shipping DPMO Core Team to implement new standard metrics for the Shipping process area.

Austin, Texas

• Managed Assembly and Distribution teams of 15-75 personnel to factory-leading levels of achievement in productivity, quality, and safety.
• Achieved Top 10% results in FY04 management survey.
• Led factory tours for customers and shareholders, including Executive Briefing Center.
• Earned two Silver Star Awards, Winning Culture Award, and BPI Yellow Belt.

Austin, TX

• Managed operations of wholesale distributor of printing and packaging products.
• Implemented redesign of warehouse operation resulting in 40% increase in warehouse productivity.
• Drove improvements in plant and equipment maintenance and inventory accuracy.

Dallas/Fort Worth Area

Worked in all functional areas of division, with rotations in customer service, purchasing, finance, accounting, sales, and distribution in preparation for management role.