Chad Franklin Email & Phone Number

Austin, Texas

Business Process Improvement, Global OperationsManage strategic, cross-functional programs that optimize customer, partner, and employee experience. Design, develop, and improve business processes through program/project management processes, problem solving methodologies, and change management best practices. • Supply Chain Planning Transformation - overall program PMO lead for 10 workstream transformation program encompassing people, process, and tool initiatives across Demand Planning, Supply Planning, IBP/S&OP, Deal Engagement, Inventory Management, Supplier Signal and Response, and Data Analytics; drove 100% supplier adoption of IBP as lead of Supplier Signal and Response workstream.• Demand Steering Program - Led Management of Change for portfolio simplification program that improved the customer and partner buying experience through CPQ tools changes. Solution involved coordination across Sales Operations, Product Management, Supply Chain Planning, and Order Management & Care.• Integrated Business Planning Implementation - Project Manager for business process design and implementation of Supply Network Planning and S&OP moduleso Supply Network Planning – operationalized SNP for Supply Chain Planning and Procurement functions across high value commodity supplier signal and response.o S&OP - developed business processes and metrics, initiated review cadences with executive leadership from Sales, Supply Chain, Global Planning, Procurement, and Order Management and Care. • Technology Services Support Conversions Improvement Project – Increased conversion revenue through improvements in data quality, backlog reduction, sales motion, and forecasting accuracy. Improved dollar conversion rate 2.8% from 27.8% to 30.6%. Added $5.1M for FY16 to sales pipeline, and built line of sight to $120M order value through FY20.• P&G Next Gen Services 10x Breakthrough - Engagement Manager for HPE-led initiatives at P&G NGS Innovation Lab in Cincinnati.

Austin, Tx

Business Transformation Programs Office / Global Business Excellence Accelerated the delivery of business objectives by developing innovative capabilities and processes that improve customer experience, grow shareholder value, and secure long-term competitiveness.•Led 100+ rapid improvement/kaizen workshops across Dell on business strategy deployment and process improvement initiatives in Supply Chain, Operations, Fulfillment, Demand Supply, Product Development, Procurement, Services, Marketing, Merchandising, Tax Accounting, and Finance. •Led supply chain process design workshops enabling the launch of Dell’s first fixed offer hardware solutions. This strategic supply chain transformation program optimized Dell's ocean shipping capabilities, delivered $1.5B in cost savings, and was a primary enabler of the new Dell Business Model. •Developed offer/portfolio management processes by value stream for the Configure to Order Education business. Project improved time-to-market by 5 weeks, delivering over $121M in revenue enablement, and a 7% increase in customer Net Promoter Score. •Incorporated continuous improvement measures in Dell’s new offer development model. •Project Manager for M&A Integration Platform Development – Created and managed project plan aligning product development and software development lifecycle (SDLC) deliverables with inter-program dependencies. •Process Engineer for Offer to Market lifecycle process improvement program – Integrated multiple product development processes and schedules into a single streamlined product development process. Benefits from this program included a 23% reduction in missed launch milestones and improved offer availability at launch.

Austin, Texas

Led Lean Manufacturing program and Continuous Improvement activities in all Austin manufacturing and distribution facilities. Program events focused on Flow, 5S, Value Streams, Policy Deployment, and CI Culture. • Scoped and facilitated over 30 process improvement workshops • Lean Lines Implementation – Designed and implemented new assembly lines based on Toyota Production System principles and developed standard work for every operating function. Project resulted in a 60% reduction in manufacturing and fulfillment cycle times, and a 52% reduction in transformation cost per box.• Custom Fulfillment Services Value Stream Mapping and Brownfield – VSM events inventoried and redesigned processes in preparation for a physical move from merge center into a manufacturing facility.• High Velocity Boxing Line Redesign Kaizen - Team lead, selected as Top 20 project in Dell World Quality Day 2008.• Developed and presented Lean training sessions to executives and factory personnel. Identified and trained 7 change agents.

Austin, Texas

Managed process quality metric improvements in all factory process areas. Led product quality aspects for new product introductions (NPI) and sustaining engineering throughout product lifecycle. Led and coordinated Lean program and continuous improvement activities.•Lead Change Agent 2007-2008•Chassis Damage and Spares Utilization Kaizen - Reduced chassis damage occurrences by 52% and system Kills & Restarts by 88% through the implementation of SPC controls and daily governance to in-line repair processes. Delivered a 40% reduction in Scrap Cost per Box year over year, and an overall project savings of $1.65M.•Dell Americas Operations Spares Management BPI – Delivered $8M savings by creating and implementing an effective and sustained spares process.•Heatsink Scrap Reduction – Delivered point-of-use rework solution at in-line repair stations for $450K scrap savings, earning BPI Green Belt certification.•Led Shipping DPMO Core Team to implement new standard metrics for the Shipping process area.•Reduced tunnel scanner read failures by 69% across all Dell campuses.•ISO 9001 coordinator for factory Quality Management Systems.•Earned Gold Customer Experience, Silver CE, and Winning Culture Awards.

Austin, Texas

Managed Assembly and Distribution teams of 15-75 personnel to factory-leading levels of achievement in productivity, quality, and safety. •Achieved Top 10% results in FY04 management survey.•Led factory tours for customers and shareholders, including Executive Briefing Center.•Earned two Silver Star Awards, Winning Culture Award, and BPI Yellow Belt.

Austin, Tx

Managed operations of wholesale distributor of printing and packaging products. •Implemented redesign of warehouse operation resulting in 40% increase in warehouse productivity.•Drove improvements in plant and equipment maintenance and inventory accuracy.

Dallas/Fort Worth Area

Worked in all functional areas of division, with rotations in customer service, purchasing, finance, accounting, sales, and distribution in preparation for management role.