Chad Freeman Email & Phone Number

San Jose, Ca, Us

San Francisco, Ca, Us

San Francisco, California, Us

* Responsible for providing in-person and remote support to our global staff (all worker types and employee levels). Requests will come in a variety of forms such as tickets, walkups, Slack, and email* Break/Fix support as issues are discovered and resolve issues in a timely manner* Effectively communicate with our customers and stakeholders with empathy and a customer-first mindset* Create knowledge articles to enable our team and customers with technology best practices* Live event support during all company meetings and smaller meetings in event spaces* Help the executive support team provide white-glove support for senior leadership and critical meetings* Inventory and asset management including receiving and building of hardware as well as ongoing management of assets (loaners, redeploying used assets, EOL older assets, loss prevention, etc.)* Assist with onsite projects as assigned* Management Support tools: Okta, Airwatch/Workpace 1, Slack, Zoom, Jira, Confluence, JAMF, Apple DEP administration.* Support Conference VC system checks and preventative maintenance. (Zoom Rooms)* Slack Admin, Box Admin, Adobe Admin, Atlassian Admin (JIRA and Confluence)

San Francisco, California, Us

* Account maintenance via Exchange, AD, and Google Admin* Track, route, and redirect problems to correct resources. Ensure proper recording of troubleshooting steps, documentation, and closure.* Setup New Hires with appropriate system access and hardware. Timely removal of system access for terminated users.* Make recommendations for policy and process improvement that will enable team to work more quickly and efficiently.* Assist Systems team with gathering end user data and testing problem resolution.* Continue to enhance and grow technical knowledge and skills regarding to PC \ Mac support, servers, networks, etc

Sunnyvale, Ca, Us

- Provide onsite and remote technical support to LinkedIn end users- Troubleshoot multiple computer platforms: Mac, Windows, and mobile devices (minimal RHEL)- Provide first level support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, personal backups via CrashPlan as well as department-specific specialized applications- Troubleshoot LAN, WAN, wireless, VPN issues- Provide support for mobile users who work at home, travel, or work from a remote office, using remote desktop, WebEx, Casper Remote, LanDesk, and BOMGAR- MDM management via Airwatch, Maas360- Troubleshoot networked and local printers- Identify and resolve hardware and software application conflicts- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests- Ensure that resolutions are consistent with company standards- Help identify and implement innovative solutions for customers.- Account maintenance within Active Directory- email maintenance via Exchange and Google mail (Google Groups and 3rd party BetterCloud)- Okta Level 2 Administrator- Box.net Administrator- SmartSheet Administrator- WebEx Administrator- Proficient in JIRA and ServiceNow ticketing systems- CCT (Casper Certified Technician) and CCA (Casper Certified Administrator) - Platform management via LanDesk and JAMF/Casper Suite

Daily support Dell desktop/laptops, Lenovo laptop systems, and Mac OS X (10.5, 10.6, 10.7) in a networked-PC Microsoft Windows XP/Windows 2003/2008 Server environment.Diagnose and troubleshoot hardware, software, network and printer problems.Install, configure, repair and maintain networked desktops/laptops, peripherals, network printers, and Win2003 Serves.Install, configure and support Windows XP/2003 Server and MS Office 2003.Maintain company back ups/ restors and some system administration as needed.Basic network administration tasks including PC account and email creation, email and network account management, and adding/removing network security permissions.Maintain Symantec Enpoint Manager Server and deploy /maintain clients policies company wide.

Support desktop/laptop systems and productions applications in a networked-PC Microsoft Windows XP environment.Diagnose and troubleshoot hardware, software, network and printer problems using remote software tools.Install, configure, repair and maintain networked desktops/laptops, remote dial in software, peripherals and network printers.Install, configure and support Windows NT/2000, MS Office, and Internet Explorer.Own and manage internal customers' requests with software and hardware issues. Basic network administration tasks including PC account and email creation, email and network account management, and adding/removing network security permissions.

Troubleshoot and escalate issues while monitoring a corporate IT infrastructure.Monitor 24x7 environments for system alerts and respond according to procedure; also perform proactive monitoring to minimize system alerts and anticipate problems.Report system and environmental issues to second- level support as directed by escalation procedures. Assist with escalations as requested by engineers or management.

Orange, Ca, Us

Infineon TechnologiesProvide first line support and problem resolution.Track problems via Remedy through ticketing system and phone callsAccount administration on critical systems

Support desktop/laptop systems and productions applications in a networked-PC Microsoft Windows NT/2000 environment.Diagnose and troubleshoot hardware, software, network and printer problems using remote software tools.Install, configure, repair and maintain networked desktops/laptops, remote dial in software, peripherals and network printers.Install, configure and support Windows NT/2000, MS Office, and Internet Explorer.; Own and manage internal customers' requests with software and hardware issues. Basic network administration tasks including PC account and email creation, email and network account management, and adding/removing network security permissions in a manner specified by 2nd Tier support groups.

Mclean, Va, Us

Provide support at desktop level, including hardware, software, email and network issues.Responsible for account creations on Outlook and Delphi software for all new hires.Responsible for installing and configuring desktop applications such as Microsoft Office and Delphi.Maintained and supported office printersMaintained and supported electronic reader board utilizing E*Poster software. Prepared contracts/proposals for client meeting requirements and guestroom accommodations. Responsible for training and overseeing administrative staff.

Diploma, General Ed

Education record

Web Administration Networking

Education record