Chadwick Gagnon Email and Phone Number
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I am a performance-driven and analytical integrator with substantial expertise in achieving operational excellence, optimizing customer experience, and generating revenue. Throughout my career, I have built a track record of success in developing robust growth strategies, planning improvement initiatives, analyzing/fixing complex issues, and executing quality solutions to achieve organizational effectiveness. I add value and contribute to the success of the organization by establishing client success initiatives, strengthening global partnerships, and identifying revenue growth opportunities. Some of my key expertise includes: - Cross-Functional Leadership- Client Success Strategy- Recruiting Strategy- Revenue Growth & Cost Control- Operational Excellence - Global Ops/BPO/Partnership Development - Product Management- Risk Assessment & Mitigation- KPI ManagementI possess a strong background in profit and loss ownership, process optimization, and performance management within the annual operating plan framework. Equipped with exceptional negotiation and communication skills, excel at building relationships with peers, partners, and leadership while steering multi-disciplinary teams. Connect with me to learn more about my work!
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Director, Architectural PhotographyCostar GroupRichmond, Va, Us -
Chief Executive OfficerBlueskies Oct 2024 - PresentMinneapolis, Minnesota, UsBlueSkies provides bookkeeping services for small businesses. -
Founder/IntegratorAdvisely Feb 2024 - PresentOn-Demand Business Coachingwww.getadvisely.comAt Advisely, we specialize in business coaching designed to energize and transform start-ups and small businesses, by providing Vision, Productivity, and Results. -
Business CoachBos-Up Sep 2024 - PresentCarmel , Indiana, UsBOS-UP, in partnership with Ninety, empower ambitious companies to focus, align, and thrive. We do so by helping start-ups and small businesses learn, implement, and benefit from an innovative, custom-tailored Business Operating System (BOS), that provides the essential concepts, tools, and disciplines needed to run and scale their business. -
Chief Operating OfficerLivlabs.Io Mar 2024 - Oct 2024Property Management, Digital Marketing, & Brand Services CompanyLIV Labs creates powerful marketing and automation solutions for property managers, real estate professionals, and home service businesses. With brands Property Management Advisory and Local.Pro, LIV Labs paves the way to easier profits and more control for the backbone of America, the small business owner.Property Management Advisory - www.propertymanagement.pageChief Operating Officer- Built for property managers, by property managers, PMA is helping equip everyday property management company owners with world-class technology, websites, and SEO services. Our goal is simple - help property management companies be more efficient with their businesses and increase profitability by deploying simple, life-changing solutions for both owners, managers, and tenants. Local.Pro - www.local.proChief Operating Officer- We created the fastest solution for home service businesses to grow their companies. -
President/Chief Operating OfficerPlanomatic Jan 2021 - Oct 2023Denver, Colorado, UsNational Residential Photography & Digital Media CompanyPlanOmatic provides quality photos, floor plans, and 3D to the single-family rental and property management industries with speed and at scale, across 30+ states utilizing a contractor network of 400+ photographers.Played a key role in planning and strategizing vision, focus, KPIs, and priorities across all key functions. Contributed to the formulation of goal setting and performance management within the framework of the Annual Operating Plan (AOP), encompassing budgeting and ownership of profit and loss (P&L). Delivered exceptional leadership direction in steering company vision and senior management team to achieve desired outcomes. Streamlined processes by efficiently managing various departments, including Recruiting, Operations, Sales, Technology, Client Success, People, and Finance. Supported organizational alignment, strategic planning, and monitoring of departmental performance through metric-driven approaches by deploying the company's business operating system (EOS). Key Achievements: ● Oversaw the operations, recruiting, onboarding, training, and culture for the nation’s largest network of contract photographers. This included the recruiting and onboarding of thousands of contractors, across 32 states.● Attained 62% operating margins, 15-20% EBITDA, and 156% revenue growth in two years while managing 50+ employees across seven departments.● Visioned and built Sales and Client Success departments, creating structure and processes for sales, onboarding, success planning, solution consulting, and managing 75+ enterprise accounts and $20M in annual revenue. ● Partnered with, built, and managed three BPOs in India, Vietnam, and the Philippines that provide sales, customer support, scheduling, production of services, and quality assurance for thousands of activities a week. -
Executive Vice PresidentPlanomatic Jan 2015 - Dec 2020Denver, Colorado, UsEstablished the client success department to enhance the B2B client experience through value addition, relationship-building, and MRR (monthly recurring revenue) expansion. Strengthened global partnerships with multiple BPO organizations and scaled contractor network by establishing relationships and improving processes that were focused on the client. Identified opportunities and mitigated risks to drive revenue growth, cost control, and profitability. Key Achievements: ● Successfully gained 80% call acceptance rate within 20 seconds or less for 300-400 calls daily, across four departments, through call center development. ● Achieved nationwide reduction in product turnaround time from over 6 days to just 1.5 days for over 2,000+ orders a week, nationwide. ● Achieved annual revenue target of $8M by leading the growth of PlanOmatic’s Enterprise client line of business by establishing relationships and building partnerships, evolving into the company’s core client. ● Established and achieved measurements of success with clients through NPS, CES, and CSAT metrics, as well as visioning and executing the concept of health scores for all enterprise clients. ● Launched new 3D products nationwide, and increased product adoption from 0% to 20% across all clients. -
Director Of OperationsPlanomatic Jan 2013 - Dec 2014Denver, Colorado, UsRendered expert-level support in directing strategy and execution of client ordering, scheduling, and support for B2C lines of business. Conducted comprehensive analysis of pricing and compensation strategies to facilitate product packages for real estate agents nationwide. Rolled out new markets nationwide, expanding from 15 MSAs to 60+ MSAs across 31 states by preparing and implementing strategic ramp-up and roll-out plans. Key Achievements: ● Grew contractor network by over 450% by planning a scaled approach to recruiting, training, and photography processes. ● Consistently achieved 1-hour support response time, NPS scores of 60-80, and client satisfaction exceeding 90% through established KPIs. -
Manager, Client ServicesPlanomatic Apr 2007 - Jan 2013Denver, Colorado, Us● Supervised the ordering, scheduling, and support for the B2C line of business, including the support for contractors, nationwide.● Created and oversaw the production process for all products, with an emphasis on speed and quality assurance. -
MemberEntrepreneurs' Organization Jul 2017 - Jan 2023Alexandria, Va, UsThe Entrepreneurs' Organization (EO) is a global business network of 14,000+ entrepreneurs in 193 chapters and 60 countries. EO helps its members learn and grow through peer-to-peer learning, once-in-a-lifetime experiences, and connections to experts. -
Purchasing ManagerTrialgraphix 2006 - 2007Falls Church, Va, Us
Chadwick Gagnon Skills
Chadwick Gagnon Education Details
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Western Michigan UniversityAviation Sciences And Business Administration
Frequently Asked Questions about Chadwick Gagnon
What company does Chadwick Gagnon work for?
Chadwick Gagnon works for Costar Group
What is Chadwick Gagnon's role at the current company?
Chadwick Gagnon's current role is Director, Architectural Photography.
What is Chadwick Gagnon's email address?
Chadwick Gagnon's email address is ch****@****tic.com
What is Chadwick Gagnon's direct phone number?
Chadwick Gagnon's direct phone number is +124837*****
What schools did Chadwick Gagnon attend?
Chadwick Gagnon attended Western Michigan University.
What skills is Chadwick Gagnon known for?
Chadwick Gagnon has skills like Marketing, Social Media, Real Estate, Customer Service, Marketing Strategy, Account Management, Photoshop, Digital Photography, Negotiation, Online Marketing, New Business Development, Microsoft Office.
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