Chad Gatewood Email & Phone Number

Cedar Rapids, Ia, Us

United States

United States

Support a vast amount of end users working from home world wide.

Cedar Rapids, Iowa Area

Contracted to APAC Customer Services as a Technical Network Analyst

Greater Los Angeles Area

Responsibilities include complete implementation and design of the company’s training web. Setup and installed servers running on Windows 2000 IIS. All programs are completely built in ASP/DHTML/VBScript with Database connectivity using Microsoft Access 2000 and SQL Server 7.0.Applications include scripts in ASP designed around Microsoft Windows 2000 Indexing Service, training calendars, appointment books and employee evaluation software in ASP and Visual Basic 6 stored in Visual Safe Source. Full administration tools were also built to simplify website management with online training tutorials and animations.Also included complete graphic and movie design using Flash 5 and Adobe Photoshop 7. Had to meet tight deadlines for presentations of web applications to management and executive teams.

Cedar Rapids, Iowa Area

3rd Shift Computer Operations Supervisor. Over see the running and monitoring of nightly processes such as Sales & Refusals reports, Tandem, FoxPro and Transmissions. Troubleshooting problems and escalating to the proper level when problems arise. Responsible for 6 operators working under me.Working on Windows 98 machines, Ericom Powerterm in a UNIX environment and working with applications such as Microsoft Office. Wrote and implemented UNIX scripts & Visual Basic programs to automate processes.

Cedar Rapids, Iowa Area

Primary responsibility includes Main Frame and Networking Operations. Responsible for creating and running the daily schedules using an ICCF environment. Operating the different sub systems running on an IBM ES9000 mainframe. Monitoring & troubleshooting LAN & WAN connectionsAlso responsible for the management of the Lotus Notes and Firewall Servers, both on RISC600 boxes.Worked as a help desk for employees with PC problems. Setting up new PCs and installing all software needed to perform their duties. Also installed new hardware as necessary such as CD-ROMs, network interface cards, hard-drives, memory, modems and processors.Headed up the Internet Dial-up and telnet PCs utilizing a secure tunnel from the Internet into Token Ring via a Virtual Private Network.