• Oversee multiple departments• Stock, rotate, and order merchandise • Plan for Seasonal Events• Assist the Personal Department with interviews for open positions

• In charge of store in Manager absence (vacation, illness, and leave of absence).• Supervise over 20 associates.• Continuously plan/supervise/evaluate hourly associates operations, merchandise, and financial areas.• Communicate effectively with customers and other Wal-Mart associates.• Mentor, teach, assign duties, recognize, supervise, and communicate with hourly associates correctly and efficiently.• Resolve customer and associate concerns and demonstrate good customer service.• Understand, effectively follow, and enforce all company procedures, company policies, and laws regarding the supervision of hourly associates, the sales of all restricted items, and the use of chemicals.• Prepare/file/mail/maintain routine paperwork.

Homeowner Adjuster 2011-2012• Handled claim from initial call until final payment made. A typical claim consisted of: An insured calling in a homeowner claim, call a Mitigation company to assist in controlling in further damages,set up an inspector to come out to loss and determine cause and cost of repairs, and coordinate any temporary living if needed, and determining if coverage can be forwarded based on the cause of the loss• Customer Service call center experienceNon-Injury Auto Adjuster 2004-2011• Promoted to the Homeowner Department January 2011• Graduate of the E3 Leadership Program• Claims Processing• Member of Employee Engagement Team to promote a new culture that was focusing on employee retention. Assisted in activities that promoted healthy competition (Basketball and Football themed events).

• Supervised over 500 employees, 100 direct subordinates.• Responsible for the Produce/Bakery/Grocery Departments• Duties included but not limited to: Merchandising, P&L review, coaching, mentoring, hiring (review submissions, interview, prepare job offers)• Assisted in setting up a new store and two remodels

• Supervised 75 employees• Assisted in multiple areas to assist customers (Photo, Cosmetics, and Pharmacy)• Duties included but not limited to: Merchandising, receiving, coaching, mentoring, hiring (review submissions, interview, prepare job offers), and supervising store in manager’s absence• Trained employees in the district on the updated photo processing equipment