Chad Gordon Email & Phone Number

Miami, Fl, Us

Englewood, Colorado, Us

Phoenix, Arizona, Us

Formed five year strategic Salesforce roadmap partnership with executive leadership teams driving integration deeper into backoffice systems including hosted billing platform. Project ROI eliminates more than 20 headcount saving more than $1MM annually.Eliminated capital expenditures with underperforming third party development partner. Over a period of 6 quarters software development costs dropped from $1.2MM by hiring internal resources and streamlining operations through vigorous change control methods.Implemented change control policies for gating, approval and prioritization of incoming work. Includes executive level communications with all key stakeholder organizations for awareness.Successfully negotiated with highly rated hosted contract vendor to reduce cost of document generation in half saving the organization more than $500K annually.

Stamford, Ct, Us

-Completed multi-phase network refresh project across 47 sites within region of 2.2 million subscribers to stand up 148 new Cisco devices. Project included migrating 2500 ports across 216 end of life Juniper switches. Coordinated daily maintenance for 8 months with as many as 11 maintenance each night collaborating with as many as 15 different groups including both internal teams and external vendors.-Provided project management support and tracking to drive completion to $54 million dollar plan to shift Netflix peering traffic from leased lines to 11 dedicated peering sites across the organization.-Standardized tracking process for on-boarding new Cisco software releases into backbone and peering network. Provided visibility to senior leadership for deployment across 36 backbone and 11 peering locations.

Philadelphia, Pa, Us

Onsite liaison to National Video Deployment team supporting the Houston Network Engineering organization. Responsibilities include: Determining site technical readiness for product launch, coordinating design for CRAN facilities, starts procurement process for hardware along with managing financial tracking.

Stamford, Ct, Us

Manage staff of nine including off-site resources in various locations nationwide. Primary responsibilites are to prepare job descriptions, identify staffing needs, assign effort and evaluate staff. Included in this role is teaching team additional technical skills such as database design, SQL along with structured requirements elicitation from customer base. Manage team activities through daily scrum meetings using the Agile methods learned in prior role. • Provide operational decision support for Charter Network Operations organization through appled knowledge of SQL, SAP Crystal Reports, Teradata, Microstrategy. • Continue professional development through attendance at seminars and conferences including gaining industry recognized certifications.• Translate business requirements into actionable reports and dashboards to monitor key performance indicators, while highlighting areas of concern and/or opportunity for executive leadership.• Creative problem solver/engineer that excels in conceptualizing, analysis, and rapid development of POCs, and prototyping of company specific data/information solutions• Manage development staff with build of Intranet sites using SharePoint including subsequent site administration.• Motivates employees to reach their maximum potential through trust and empowermentTechnical environment: MS Office, Visio, SQL, Teradata, Micro Strategy, SAP Crystal Report, Share point, BMC Remedy Suite

Stamford, Ct, Us

Served as program manager for IT software development of $2B commercial services arm of Charter Communications. Responsible for contract labor annual budget along with governance of program while coordinating with corporate PMO.• Represented the commercial Sales Operations department in the pre-sales analysis and scope development efforts. • Trained in both Agile and Waterfall methodologies. First PM to use Agile in Charter IT.• Monitored, assessed and reported individual project and overall program health in terms of schedule status, benefits status and project status• Created and distributed program communications and performance reports on a consistent and timely basis.• Managed all IT tasks and components for all projects within Program scope• Performed IT PMO activities to ensure IT Governance tasks are accomplished.• Successfully cultivated partnerships with integral members of primary customer base to deliver process improvement within existing application framework• Facilitated and monitored program issue resolution, risk identification and mitigation plans• Managed IT resources and assignment to client projects, ensuring on-time phase completion and implementation.• Developed Sarbanes Oxley (SOX) compliant external verification process within Salesforce.com.• Implemented change management processes by introducing new tool to manage incoming requests.Technical environment: Salesforce.com, MS Office, Visio, MS Project, Clarity, SQL

St. Louis, Mo, Us

• Project Manager for CRM migration effort with financial responsibilities of $1.2MM budget. • Successfully partnered with offshore contracting firm to provide around the clock development and testing of development projects.• Project methodologies were modeled after the Rational Unified Process• Lead a team seven resources for the delivery SOX compliant project to AB Sales and Marketing organization.• Deliver various levels of executive reports within the organization.• Balancing numerous web development projects simultaneously involving multiple priorities, limited resources and aggressive timelines.• Developed and presented CRM training classes for the Project Management, Engineering and Sales departments.• Responsible for building many complex queries within multiple Oracle databases in order to produce reports and to provide end-user support of current applications.Technical Environment: Siebel, SalesLogix CRM, Oracle, SQL, MS Office, Visio, and MS Project

St. Louis, Mo, Us

• Developed web site for a business unit that saved $250K annually by reducing costs of distribution, production and maintenance• Directing deployment of multilevel Intranet designs for numerous departments.• Interfaced with back-end SQL Server and Informix systems.• Participated in end-user training for AS400 RPG and Java scripting.• Technical Environment: Photoshop, ASP.net, SQL, RPG, Java, Visio

Estero, Fl, Us

• Responsible for guiding implementation of web content for the Hertz corporate website.• Administering the Hertz web server on MS IIS 2.0/3.0 on Windows Platform. • Maintaining several Internet sites for subsidiary Hertz companies• Directing graphic design for various internal corporate promotions• Instructing internal classes on numerous elements of web development.• Technical Environment: Photoshop, ASP.net, SQL, RPG, Java, VisioDirecting graphic design for various Internal corporate promotions.

Master Of Science (Ms), Business Administration, Management And Operations

Bachelor Of Fine Arts (Bfa), Advertising