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Chad Gould Email & Phone Number
Senior Principal Customer Success Manager
at
Oracle
1 work email found
@ca.com
10 phones found area 508, 781, 631, 231, 616, and 978
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Principal Customer Success Manager
Location
Acton, Massachusetts, United States
Who is Chad Gould? Overview
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Quick answer
Chad Gould is listed as Senior Principal Customer Success Manager at Oracle, based in Acton, Massachusetts, United States. AeroLeads shows a work email signal at ca.com, phone signal with area code 508, 781, 631, 231, 616, 978, and a matched LinkedIn profile for Chad Gould.
Chad Gould previously worked as Customer Success Manager at Broadcom and Escalations Advisor at Broadcom Inc.. Chad Gould holds Bachelor Of Arts, Human Resource Management from Michigan State University.
Company email context
Email format at Oracle
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{first}.{last}@ca.com
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Profile bio
About Chad Gould
Customer Success leader with extensive of experience in Technical Support Operations. My dedication and commitment to excellence is evidenced in my consistent employment with the same company via acquisition over the full duration of my career. My most recent experience was as the lead Customer Success Manager for the largest account in the Broadcom software portfolio. Prior to that, I served in numerous Support Operations roles, from managing the Critical Issue Team to being the Business Analyst for the Security Business Unit. In addition, I have a background as a Support Team Manager and as a Support Engineer specializing in network management technologies. I believe my combined work experience and educational background make me uniquely qualified for a wide variety of diverse opportunities.
Listed skills include Enterprise Software, Saas, Cloud Computing, Pre Sales, and 14 others.
Current workplace
Chad Gould's current company
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8 roles
Chad Gould work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Assigned to several key Global Systems Integrators.Key Responsibilities:Regularly connect with customers to discuss their upcoming priorities and identify ways to better optimize our software to solve their unique challengesServe as the primary escalation point for any critical support issues, and coordinate all internal activities to ensure the issues are.
Nov 2020 - Sep 2024
Escalations Advisor
Nov 2018 - Nov 2020
Sr. Director, Support
Responsible for defining, leading and driving the Global Escalations Management Team Technical Support and CA, creating and executing business strategies to meet organizational goals; to influence increased customer satisfaction and new business partnerships. Key Responsibilities-Lead the activities of the NA/LA regional team directly, and the global team.
Apr 2017 - Nov 2018
Program Director - Global Escalations Management Team
Responsible for the coordinating and managing complex projects in order to achieve business objectives. Create weekly executive summary of key critical Support issues, and ensure all leaders in management chain are prepared to brief the CEO.Manage all aspects of multiple large and related projects to ensure the Global Escalations program is closely aligned.
Aug 2014 - Apr 2017
Sr Principal Support Planner (Business Analyst)
Responsible for driving the interaction between CA Support and Business Units throughout CA on all phases of product development, by serving as a Virtual Team Lead aligned to a Delivery BU. This position represents the conscience of the install base and the face of CA Support to the R&D BU's; also drives support readiness and portfolio management by.
Apr 2009 - Aug 2014
Director, Technical Support
Jun 2005 - Mar 2009
Manager, Technical Support
Sep 2000 - Jun 2005
3 education records
Chad Gould education
Bachelor Of Arts, Human Resource Management
Bachelor Of Science, Information Systems
General Studies
Northwestern Michigan College
FAQ
Frequently asked questions about Chad Gould
Quick answers generated from the profile data available on this page.
What company does Chad Gould work for?
Chad Gould works for Oracle.
What is Chad Gould's role at Oracle?
Chad Gould is listed as Senior Principal Customer Success Manager at Oracle.
What is Chad Gould's email address?
AeroLeads has found 1 work email signal at @ca.com for Chad Gould at Oracle.
What is Chad Gould's phone number?
AeroLeads has found 10 phone signal(s) with area code 508, 781, 631, 231, 616, 978 for Chad Gould at Oracle.
Where is Chad Gould based?
Chad Gould is based in Acton, Massachusetts, United States while working with Oracle.
What companies has Chad Gould worked for?
Chad Gould has worked for Oracle, Broadcom, Broadcom Inc., Ca Technologies, and Ca.
How can I contact Chad Gould?
You can use AeroLeads to view verified contact signals for Chad Gould at Oracle, including work email, phone, and LinkedIn data when available.
What schools did Chad Gould attend?
Chad Gould holds Bachelor Of Arts, Human Resource Management from Michigan State University.
What skills is Chad Gould known for?
Chad Gould is listed with skills including Enterprise Software, Saas, Cloud Computing, Pre Sales, Professional Services, Agile Methodologies, It Service Management, and Sales Enablement.
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