Chad Gowin Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California

Maintain and support production systems for an innovative Infrastructure-as-a-Service (IaaS) provider specializing in Cloud Infrastructure solutions. Part of a 24x7 on-call rotation to ensure high uptimes in a demanding environment. - Help administer MySQL, Apache, DNS, LDAP, email, NAS/SAN- Operate servers running Xen virtualization platform on a massive scale- Oversee Nagios monitoring, reporting, and configuration- Work with software developers to implement new… Show more Maintain and support production systems for an innovative Infrastructure-as-a-Service (IaaS) provider specializing in Cloud Infrastructure solutions. Part of a 24x7 on-call rotation to ensure high uptimes in a demanding environment. - Help administer MySQL, Apache, DNS, LDAP, email, NAS/SAN- Operate servers running Xen virtualization platform on a massive scale- Oversee Nagios monitoring, reporting, and configuration- Work with software developers to implement new products and releases- Help implement network security protocols- Perform failure contingency planning and testing- Maintain reliable backup and recovery system Show less

Phoenix, Arizona Area

Progressively promoted at a content delivery, network and IP services company offering a comprehensive suite of CDN solutions. Performed systems administration in a Linux and Solaris environment. Maintained, upgraded and deployed software and systems across one of the world’s largest storage networks with more than five petabytes of globally replicated storage.TIER 2 NNTP OPERATIONS (8/2009 to 7/2010)- Administered and maintained Linux and Solaris environments - Provided… Show more Progressively promoted at a content delivery, network and IP services company offering a comprehensive suite of CDN solutions. Performed systems administration in a Linux and Solaris environment. Maintained, upgraded and deployed software and systems across one of the world’s largest storage networks with more than five petabytes of globally replicated storage.TIER 2 NNTP OPERATIONS (8/2009 to 7/2010)- Administered and maintained Linux and Solaris environments - Provided tier-two technical support for major corporate clients- Troubleshot, documented and resolved escalated IT issues in a quick and efficient manner- Adhered to internal management and security policies according to industry best practicesTIER 1 SUPPORT (8/2007 to 8/2009)- Worked in collaboration with Tier 2 - Troubleshoot, diagnosed, documented and resolved technical issues- Responsible for in-bound customer support via tickets, phone calls and live chat- Monitored graphs and alarms while following strict processes under tight SLA Show less

Phoenix, Arizona Area

Performed desktop, server and network support on a contract basis for small and medium sized businesses in a number of diverse environments. Provided exemplary customer service and IT support, often to clients under deadlines and time constraints.