Chad Hendriks Email & Phone Number

Barcelona, Catalonia, Spain

• Resolving complex issues through holistic investigations and turning identified opportunities into creative sustainable solutions, through existing and new programs. Protecting the platform by eliminating negative user.
• Implementing two product launches to automate processes. Achieved 100% adoption in 5 months.
• Optimizing three application programming requirements. Reduced account disruptions, inaccurate channeling of customer interactions, and procedural errors by 15% after 6 months.
• Improving five e-commerce processes to enhance user experience and customer retention. Routine tasks:
• Root cause and risk analysis
• Interacting with customers

Barcelona Area, Spain

• Handling complex business cases sourced from executives, Legal and PR and act as the voice of the selling partner to drive pain point elimination efforts throughout the organization additional to performing daily.
• Fixed trademark registration error reducing trademark enrolment rejection numbers by 5% year over year.
• Repaired ecommerce technical errors and removed policy inefficiencies related to imaging and pricing.
• Improved user experience to more convenient terminate.
• Trained team on best practices by sharing subject matter expertise.
• Fixed a coding error in metrics reports correcting and backfilling inaccurate data going one year back.

Barcelona, Catalonia, Spain

• Serving as the first resolution point diagnosing technical, operational, system and process issues and propose solutions that will remove for customers. Working in an online consumer-facing high-transaction environment.
• Supported marketplace launch amazon.nl by pioneering with new subject matter skills.
• Launched structural improvement framework for continuous improvements.
• Removed onboarding barriers reducing contact by 10% over a quarter.
• Removed internal blockers to boost morale and operational efficiency.

Kufstein, Austria

-Managing a vast international business and supply chain network and generate new business opportunities from it.-Expanding customer base through customer acquisition, retention and regain lost business.-Effectuate cost reductions by negotiating prices and fees.-Directing all transportation activities and operations, scheduling and planning.Complaint.

Kufstein, Tyrol, Austria

The Netherlands

At Hamilton Bright I was part of the Sales Promotion department. I performed the following duties:- Sales promoter - Merchandiser- Product/service demonstrator

The Netherlands

-Junior account manager on multiple projects for well known brands- Sales promotion- Mystery visits- Merchandising - Other field and service marketing execution

Münster Area, Germany

Researching European pallet market conditions and identify marketing opportunities.Present recommendations to the management.

Istanbul, Turkey

Research and analysis of Turkish transport market. Assisting the business development manager in his daily activities.Operational in several transport departments

Master International Business Studies, Specialisation In Markting

Activities and Societies: International Student representative Contact person for incoming students Responsible for organising events and.

Master Class Sales & Account Management, Sales

A Master class provided by successful sales managers combined with lecturers from a psychology professor. A perfect training for recent.

Bachelor Of Commerce, Marketing

Zwolle, The Netherlands

Bachelor Of Business Studies, Business & Economics

Activities and Societies: - One semester International student exchangeWaterford, Ireland