Chadi Basma Email & Phone Number

France

17 hotels - France & USA

Ville De Paris, Île-De-France, France

9 properties in FranceManagement of 17 Hospitality & Experience Managers

Europe, Middle East & Africa

90 countries visited.More than 600 properties evaluated from 3 to 5 stars.- Create, prepare, conduct and analyse Quality Audits on behalf of international branded hotels and properties such as Accor, Marriott, IHG, Wyndham, RHG, Choice, WeWork, in the EMEA region (announced audits and/or mystery shopping)- Evaluate and measure property standards compliance in terms of condition, cleanliness, hygiene, safety and guest experience. Highlight the strengths and weaknesses of each of the aspects and areas assessed, and highlight areas for improvement- Advise, support, coach and train Directors and Managers on site in alignment with the Brand protocol- Share best practices and Implement post-audit action plans including management and monitoring program defined within a given time frame- Hire and train new consultants. Prepare and conduct conference calls and interviews to support, motivate, coach and evaluate them in order to maintain consistency, and thus ensure their success in each mission- Organise periodic face-to-face meetings with colleagues and/or Brands representatives (clients) based in different countries - Organise and plan my missions and those of the consultants in close collaboration with the Travel Planner - Create various communication media, dashboards and data analyses for internal and/or client use

Paris, Île-De-France, France

Hotel Adagio Paris Montmartre (4 stars - 80 rooms)Hotel Adagio Paris Tour Eiffel (4 stars - 380 rooms)Hotels Adagio Paris Opéra & Haussmann (5 stars - 130 rooms)Management of 3 to 30 people + outsourced.Started as a Guest Relations and Front Office leader, then I completed my experience with Housekeeping, Food & Beverage, Meeting & Events, and Revenue Management, which quickly made me evolve into a management position. As the real right-hand person of the General Manager, my main missions were:- HR : recruitment, training, coaching, animation, evaluation, development- Administration : expenses, budget, procedures, contracts, accounting- Commercial : internet & social network, sales, meetings & events, revenue, prospect, marketing- Quality : brand standard, audits, guest feedback, problem resolution, guest relations, loyalty, recognition- Project Management : sustainability, classification, certification, opening, renovation- Security & Safety & Environment : installations, crises management, exercises, food safety, hygiene, HACCP, QHSE

Miami, Floride, États-Unis

Responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.Continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and achieve positive results and Guest Experience targets.Ensuring full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand standards and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.

Région De Dakar, Sénégal

Hotel Opening project

Région De Dakar, Sénégal

Bachelor'S Degree, Hospitality - Tourism - Public Relations - Events - Luxury

Servsafe, Restaurant/Food Services Management

Hotel Operations Management