• Develop, implement and continually improve personnel and administration policies and procedures.• Communicate policies, procedures and penalty actions to all employees and monitor its proper implementation.• Conduct investigation in case of any break of policies and report to Top management to decide in relative disciplinary actions.• Ensure job requirements and job descriptions for all positions are updated and circulated to concerned employees.• Prepare important employee documentation including employment contracts in coordination with top management.• Monitor and approve employee’s settlement documentation, payrolls, leave, advance, etc…• Coordinate with Finance & Accounting Dept. to ensure payroll is carried out in accordance to policy.• Maintain an up-to- date salary scale system by conducting periodic pay studies, job evaluations, Recommending, planning and implementing salary scale revisions.• Manage the HR process and activities namely recruitment, selection, orientation, training, performance appraisals, coaching and discipline staff.• Participate with department’s heads in candidate’s shortlist and selection.• Ensure Compliance with the local legal regulations and requirements ( Labor Law and NSSF)• Manage administrative activities and control office supplies inventory and approve purchase orders when needed.• Hear and process employee’s complaints• Control and Monitor Security Guards.• Report the performance of Personnel & Administration Dept. to top management through monthly meetings and management reviews.• Evaluate and Select external training, administrative services, and offices supplies suppliers.• Prepare Monthly Report to Top management.• Prepare and maintain minutes of meetings in any meeting with departments and Top Management

• Admin management, coordinate with company executives and marketingprofessionals to review current market trends.• Propose new business ideas that can improve revenue margins.• Manage the recruitment and selection process.• Bridge management and employee relations by addressing demands and grievances. • Conduct trainings and development initiatives.• Resolve conflicts and keep track of employees’ performance through positive and professional mediation.• Carry out necessary administrative duties and adapt new trends and technologies. • Conduct performance and wage reviews.• Develop clear policies and ensure policy awareness.• Monitor and adapt overall HR strategies systems, tactics and procedures.• Handle workplace investigations, disciplinary, and termination procedures.• Nurture a positive working environment.

▪ Develop and manage good working relationships with clients, independent financial advisers (IFAs) and other agents.▪ Map and connect with key business executives.▪ Prepare monthly sales reports highlighting targets, success and challenges.▪ Provide expenses for the branch (running costs, policy costs, rents...)▪ Manage the agency channel team members.▪ Prepare new policies for emergency responses to cover medical expenses.▪ Maintain payroll processing system and records.▪ Set out relevant plans for the unit.▪ Administration and market development.▪ Implement training programs to support skill development and competence.▪ Recruit and retention of sales agents.▪ Implement tools and systems to manage time, activities and desired results.▪ Careful planning to identify and manage unit goals.

▪ Supervise insurance staff, assisting with initial placement and insurance renewals.▪ Maintain low-loss ratios.▪ Ensure a high standard of customer service.▪ Conduct audits to ensure compliance with internal and external policies.▪ Perform insurance functions as needed, including processing claims and billings.▪ Track employee working hours, handle company payroll data and issuepaychecks.