Marketing manager

• Provides assistance and support to the office principal in problem solving, project planning and management • Organizes and facilitates meetings, conferences, and other special events• Meeting and greeting customers• Managing budgets and financial plans and controlling expenditure• Receive mail or telephone calls addressed.• Build and maintain professional relationships with both internal and external stakeholders

• planning and organizing accommodation, catering and other hotel services;• promoting and marketing the business;• managing budgets and financial plans as well as controlling expenditure;• maintaining statistical and financial records;• setting and achieving sales and profit targets;• analyzing sales figures and devising marketing and revenue management strategies;• recruiting, training and monitoring staff;• planning work schedules for individuals and teams;• meeting and greeting customers;• dealing with customer complaints and comments;• addressing problems and troubleshooting;• ensuring events and conferences run smoothly;• supervising maintenance, supplies, renovations and furnishings;• dealing with contractors and suppliers;• ensuring security is effective;• carrying out inspections of property and services;• Ensuring compliance with licensing laws, health and safety and other statutory regulations.

• Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. • Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. • Process necessary paperwork to rebate customer service charges. • Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections. • Update the system with messages regarding ATM/debit cards and service charge rebates. • Perform customer requested research, including printing statement and check copies. • Input, maintain and/ or delete ATM and debit cards within system. • Transfer funds to cover customer overdrafts as directed by bank operations. • Notify the research and adjustment coordinator of required adjustments as reported by customers. • Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank. • Distribute to customers and properly log all “hold statements” and check orders held by the bank. • Monitor the “bad address” report and attempt to track down customers and obtain updated information. • Assist the operations processing specialist by verifying the accuracy of document images. • Conduct callbacks to external check printing companies to verify customer information. • Contact customers to obtain necessary signatures on items with missing or irregular signatures.

• Sales and Marketing• Arranging sales and closing deals with customers• Coordinates sales and marketing plans and strategies for convention business with the Convention and Visitors Bureau.• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.