Chadi El Belli Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

As a Junior Account Manager, I simultaneously manage multiple accounts and projects across the GCC, MENA regions for Five Luxury Retail Brands.Some aspects of my role include:• Create detailed work plans, identify critical steps and determine the required resources (manpower, time, equipment, etc.) for success.• Develop project schedules protocols, control forms, and maintain Key Performance Indicators.• Develop new business with existing clients and/or identify areas of… Show more As a Junior Account Manager, I simultaneously manage multiple accounts and projects across the GCC, MENA regions for Five Luxury Retail Brands.Some aspects of my role include:• Create detailed work plans, identify critical steps and determine the required resources (manpower, time, equipment, etc.) for success.• Develop project schedules protocols, control forms, and maintain Key Performance Indicators.• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas• Create, design, and define project scope (Remote Sales, Phone Sales, LIVE CHAT), objectives, milestones, and deliverables. • Overseen the client relationship center's recruitment, training, and development, from developing the brand ambassadors’ profiles to setting the KPIs that meet client/brand requirements and service level agreements.• Overseen client relationship center operations, analyses, and reporting function.• Clearly communicate the progress of monthly/quarterly/Yearly initiatives to the client.• Prepare weekly and monthly reports on account status. Show less

Dubai, United Arab Emirates

As a Lead Brand Ambassador, I supervise and lead a team of 8 Brand Ambassadors to ensure consistent and high-quality service.Some aspects of my role include:• Overseeing call center operations (shift schedule, processes, quality control) • Recruitment, training and development of the new brand ambassadors• Assist in analyses and reporting functions• Provide technical, functional and product knowledge • Maintaining Key Performance Indicators and service level… Show more As a Lead Brand Ambassador, I supervise and lead a team of 8 Brand Ambassadors to ensure consistent and high-quality service.Some aspects of my role include:• Overseeing call center operations (shift schedule, processes, quality control) • Recruitment, training and development of the new brand ambassadors• Assist in analyses and reporting functions• Provide technical, functional and product knowledge • Maintaining Key Performance Indicators and service level agreement • Overseeing the recruitment, training and development of the customer relationship center, from developing the brand ambassadors’ profiles to setting the KPIs that meet client requirements and service level agreements.• Overseeing client relation center operations, analyses and reporting functions. Show less

Dubai - Uae

As a Brand Ambassador, I conducted inbound / outbound calls, handled emails, whilst understanding client’s customer care philosophy and correctly interpreting customers’ commentsSome aspects of my role include:• Handled client enquiries via multiple channels (phone, email) in English and Arabic• Conducted outbound campaigns (RSVP campaigns, data cleansing campaigns, care calls etc.)• Provided support to client requests (product, after sales, policies etc.)• Acquired full… Show more As a Brand Ambassador, I conducted inbound / outbound calls, handled emails, whilst understanding client’s customer care philosophy and correctly interpreting customers’ commentsSome aspects of my role include:• Handled client enquiries via multiple channels (phone, email) in English and Arabic• Conducted outbound campaigns (RSVP campaigns, data cleansing campaigns, care calls etc.)• Provided support to client requests (product, after sales, policies etc.)• Acquired full knowledge and understanding of CRC processes, collections, brand policies, brand processes, retail network • Collected and handled client personal information with care and respect strictly brand privacy policy• Generated sales leads, reservations and boutique appointment Achieved set Key Performance Indicators and service level agreement Show less

Dubai, United Arab Emirates

As a Senior Customer Service Representative, I managed customers enquires by providing informationSome aspects of my role include:• Provided support for different banking services (Debit and Credit Card activation, Blocking and Replacement, Fraud transactions Investigation, Online Banking, Marketing Campaigns, Products)• Achieved the monthly target for Accounts, Loans, over draft and Credit cards • Handled customer’s enquiries and complaints received via multiple… Show more As a Senior Customer Service Representative, I managed customers enquires by providing informationSome aspects of my role include:• Provided support for different banking services (Debit and Credit Card activation, Blocking and Replacement, Fraud transactions Investigation, Online Banking, Marketing Campaigns, Products)• Achieved the monthly target for Accounts, Loans, over draft and Credit cards • Handled customer’s enquiries and complaints received via multiple channels (phone, email) in English and Arabic• Cross selling and Marketing for Bank Products Show less

Tripoli District, Lebanon

As a Branch Showroom manager, I managed the overall showroom operations and sales.Some aspects of my role include:• Staff training• Controlling petty cash• Conducted and attended weekly meetings• Administration of the showroom• Preparing collection summary report• Maintaining stock transfer between branches (5 branches in Lebanon & Qatar)• Direct / outdoor sales for Offices supplies and furniture to Schools, libraries, universities, companies, … Show more As a Branch Showroom manager, I managed the overall showroom operations and sales.Some aspects of my role include:• Staff training• Controlling petty cash• Conducted and attended weekly meetings• Administration of the showroom• Preparing collection summary report• Maintaining stock transfer between branches (5 branches in Lebanon & Qatar)• Direct / outdoor sales for Offices supplies and furniture to Schools, libraries, universities, companies, hospitals Show less

Associate'S Degree, Interior Design

Interior Design

Associate'S Degree, Faculty Of Sciences

Activities and Societies: Arabic: Read, Written & Spoken (Native Language) English: Read, Written & Spoken (Good) French: Read, Written &.

Master Of Business Administration - Mba (Not Graduated)., Business Administration And Management, General