Chad Jeremiah Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Ensuring customer satisfaction by responding to customer inquiries and requests within 48hrs, as well as proactively and successfully problem solving
• Providing route services to a set customer base through pick-up and delivery of items from company Facility Services product line, including floor mats, dust mops, air fresheners, soaps, paper and other restroom.
• Additional responsibilities include growing an existing route through sales of additional items from company product line and catalog to current customers, as well as provide sales leads for new businesses.

Toronto, Canada Area

• Sales
• Generating and promoting store and personal sales of wireless devices, accessories and services in order to meet store quotas
• Monitors and develops Sales Associates for compliance with all sales standards
• Ensuring that stores achieves their Revenue Budget
• Ensuring that the stores are profitable monthly through positive P&L statements, achieving monthly targets and driving sales results of team in excess of 10 % YOY growth rate monthly
• Liaising between District Sales Manager and staff on marketing, merchandising and promotional activities to maximize store sales and in-store presenceStaffing & Coaching

Toronto, Ontario, Canada

• Supported customers, sales representatives, and business support consultants with: order processing; provisioning; customer account, service, and feature updates (moves, additions, changes, and deletions); and online.
• Received, tracked, and processed orders and updates while obtaining missing information from requesters, public databases, internal references, or customer contact
• Ensured pricing and information is correct, accurate, complete, and in compliance with company policy
• Worked with customers, and internal groups to identify and resolve issues within agreed service levels
• Met personal performance measures including: service levels; quality assurance, minimal error rates; issue resolution times; reporting; and internal and external customer satisfaction
• Recommended improvements to meet changing business, customer, and sales requirements

Toronto, Ontario, Canada

• CUSTOMER SERVICE / SALES
• Ensured customer service was the #1 priority
• Effectively supervised the sales floor to ensure customer / associate awareness at all times.
• Understood and created awareness of the factors to impact sales volume.LEADERSHIP
• Motivated and developed associates to meet store goals / objectives.
• Clearly delegated activities and followed-up on all direction.

Toronto, Ontario, Canada

• LEADERSHIP
• Motivated a team of 25-30 through a compelling vision and direction to encompass American Eagle Outfitter’s Core values
• Communicated clear expectations and held the service associates accountable to achieving all brand, performance and behavior standards
• Lead and inspired a customer service culture by recognizing and rewarding team
• Built effective relationships with peers and upper management partners
• Lead management team effectively through proper implementation of division of responsibilities

Toronto, Ontario

• LEADERSHIP:
• Continually motivated my team and their performance through recognition programs, store contests, customer compliments, etc.
• Provided mentorship to my team and influenced continuous growth.CUSTOMER SERVICE:
• As an ambassador and leader of the customer experience I looked to develop relationships with customers, and provided mentorship and coaching with my team to ensure the same.TRAINING:
• Coached and developed store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Created development plans and conducted annual appraisals for management team; support and coached to improve any performance gaps, and conducted ongoing coaching to improve the team.