Chad Jeremiah Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Ensuring customer satisfaction by responding to customer inquiries and requests within 48hrs, as well as proactively and successfully problem solving • Providing route services to a set customer base through pick-up and delivery of items from company Facility Services product line, including floor mats, dust mops, air fresheners, soaps, paper and other restroom supplies.• Additional responsibilities include growing an existing route through sales of additional items from company product line and catalog to current customers, as well as provide sales leads for new businesses.

Toronto, Canada Area

Sales• Generating and promoting store and personal sales of wireless devices, accessories and services in order to meet store quotas• Monitors and develops Sales Associates for compliance with all sales standards• Ensuring that stores achieves their Revenue Budget• Ensuring that the stores are profitable monthly through positive P&L statements, achieving monthly targets and driving sales results of team in excess of 10 % YOY growth rate monthly• Liaising between District Sales Manager and staff on marketing, merchandising and promotional activities to maximize store sales and in-store presenceStaffing & Coaching• Ensuring that store staffing levels are maintained with staff capable of achieving the required standard• Consistently recruiting new team members as well as management candidates, to fill openings or enhance current team and providing effective orientation to new hires• Taking an active role in onboarding each new employee according to GLENTEL standards• Fostering an environment of Learning & Development by ensuring the completion of all training for myself and my teams• Maintaining weekly store meetings and completing coaching logs for representatives• Optimizing staff scheduling according to the payroll budget. Ensuring that scheduling is posted and completed in a timely manner, with employees successfully utilizing the scheduling software• Promptly addressing performance issues through the effective use of Performance Management ToolsLoss Prevention• Attending inventory checks, ensuring accurate counts are submitted with District Sales Manager notified of significant variances• Ensuring all loss prevention tips are utilized and that staff are knowledgeable regarding theft and fraud prevention• Auditing contracts, guest care portfolios and receipts accuracy• Ensuring that all transactions / actions within the store uphold the highest level of integrity

Toronto, Ontario, Canada

• Supported customers, sales representatives, and business support consultants with: order processing; provisioning; customer account, service, and feature updates (moves, additions, changes, and deletions); and online self-service applications• Received, tracked, and processed orders and updates while obtaining missing information from requesters, public databases, internal references, or customer contact• Ensured pricing and information is correct, accurate, complete, and in compliance with company policy• Worked with customers, and internal groups to identify and resolve issues within agreed service levels• Met personal performance measures including: service levels; quality assurance, minimal error rates; issue resolution times; reporting; and internal and external customer satisfaction• Recommended improvements to meet changing business, customer, and sales requirements• Maintained knowledge of the Rogers & inquest products and services• Drove the sale of Rogers products and services by consistently meeting/exceeding individual sales targets• Responded to new order status and scheduling enquiries by ensuring pricing is in accordance with company policy or obtain management sign-off for exceptions• Maintained Firm Order Commitment (FOC) database and publish daily updates• Reported on pricing anomalies, sales revenue processed, compensation, process compliance, and order processing service levels• Ensure accuracy of Commercial and Business Enterprise level accounts • Provided solutions to Commercial and Enterprise inquiries, and IT inquiries. • Used empowerment to resolve issues and provide corporate satisfaction. • Management in-charge - provided support, resolved escalations, and conduct team-meetings. • Complete instructor lead, in class training of newly hired employees - provide floor support to Training Support Consultants (TSC's).

Toronto, Ontario, Canada

CUSTOMER SERVICE / SALES• Ensured customer service was the #1 priority• Effectively supervised the sales floor to ensure customer / associate awareness at all times.• Understood and created awareness of the factors to impact sales volume.LEADERSHIP• Motivated and developed associates to meet store goals / objectives.• Clearly delegated activities and followed-up on all direction.• Demonstrated teamwork within store and the company.• Took initiative and used sound judgement when needed.• Developed growth potential in associates.• Lead by example.PERSONNEL• Demonstrated professional image and conduct.• Ensured that store staff is treated professionally, courteously and respectfully.• Involved and developed staff in accomplishing store goals.• Controlled turnover.• Took an active role in my own development.• Communicated staff concerns to the store manager.• Supported all company / management decisions.• Utilized all training programs / materials effectively.OPERATIONS• Executed and followed-up on all operational policies, procedures and directives.• Executed and followed-up on the Inventory Shrinkage Improvement Program.• Ensured accuracy in all weekly, monthly and yearly paperwork.• Attended mall / center meetings in the absence of the Store Manager.VISUAL PRESENTATION• Maintained store appearance to reflect division / company standards.• Executed and maintained divisional marketing directives.• Executed floor plans and guidelines.• Reacted to sell through and ensured store is well stocked.• POS set up is timely and detailed.• Executed markdowns and re-merchandised as needed.• Kept management informed of all merchandise-related issues.

Toronto, Ontario, Canada

LEADERSHIP• Motivated a team of 25-30 through a compelling vision and direction to encompass American Eagle Outfitter’s Core values• Communicated clear expectations and held the service associates accountable to achieving all brand, performance and behavior standards• Lead and inspired a customer service culture by recognizing and rewarding team• Built effective relationships with peers and upper management partners• Lead management team effectively through proper implementation of division of responsibilities• Conducted productive management and team meetings • Proactively pursued personal learning and development opportunitiesSTAFF DEVELOPMENT• Recruited, hired, developed and retained top sales talent for the organization, including maintaining optimal staffing levels• Trained and developed sales teams in all areas of job responsibility• Consistently assessed and provide ongoing performance feedback to include performance reviews, and providing merit recommendation to all levels of the store team• Recognize performance issues in a timely manner and partner with District Manager to develop action plans for resolutionMERCHANDISING • Ensured that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget• Directed and executed strategic, brand appropriate merchandising to maximize sales and presentation standards• Supervised and directed all merchandise processing and flow to the floor in conjunction with exceptional backroom standards BRAND LOYALTY• Managed the execution of the stores business plan that drove KPI results and maximized business opportunities• Achieve predetermined financial budgets, including payroll management• Drove AE brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience• Achieved store shrink goals and maintained all operational standards to secure the assets of the store’s physical location

Toronto, Ontario

LEADERSHIP: • Continually motivated my team and their performance through recognition programs, store contests, customer compliments, etc.• Provided mentorship to my team and influenced continuous growth.CUSTOMER SERVICE: • As an ambassador and leader of the customer experience I looked to develop relationships with customers, and provided mentorship and coaching with my team to ensure the same.TRAINING: • Coached and developed store and management team, through setting expectations, communication, coaching, feedback and ongoing support• Created development plans and conducted annual appraisals for management team; support and coached to improve any performance gaps, and conducted ongoing coaching to improve the team.• Communicated in a clear and concise manner to my team, leading effective huddles / meetings / coaching sessions, keeping the team well informed of pertinent information.• Completed and held team accountable to complete required Bata Retail training within timeframes.• Developed and lead recruiting and hiring strategy for store, maintained a complete team• Created succession plans through continuous training and developmentOPERATIONS: • Demonstrated and followed-up on execution of visual merchandising standards, store maintenance and pricing standards.• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.• Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.• Created and monitored the creation of efficient store weekly scheduling for both sales and support teams.• Liaised with Operations to resolve shipping and receiving discrepancies.