I provide help with technical leadership, sales engineering, human-centered design, business analysis, and digital strategy for complex websites and web applications.

• Planned and deployed dozens of Drupal-based websites.• Identified and tracked of KPIs to prioritize website backlog and design effectiveness.• Guided content strategy and information architecture.• Defined requirements and acceptance criteria.• Wrote technical documentation and created UX diagrams.• Guided UX and accessibility design strategy and testing.• QA testing and pre-launch UAT.• Created client training videos and documentation.• Helped with project management, service account management, and technical sales support.• Improved and created new Internal processes and documentation.• Helped with blog post and marketing content.

• Creating website and open source software application solutions with Drupal, WordPress, Symfony, and Magento.• Technical discovery processes, information architecture (IA), user experience (UX) research and design, implementation estimates, build timelines, and project management.• Presales technical consultation and sales engineering.• Work with several types of clients and organizations in verticals that include: associations, military, aviation, medical research, healthcare, higher education, data science, banking, e-commerce, public utility, marketing, and industrial manufacturing.• Management of development and deployment processes, realizing technical solutions to delivery, and ongoing growth/support of websites.• Coach for the team on Agile development, Lean Startup, Design Thinking, Growth-Driven Design (GDD), IA, UX, research, discovery, digital strategy, and leadership practices.

* Contributed to business protocols and the hiring process.* Assisted with sales opportunities and created project estimates/proposals.* Trained and consulted agencies.* Led several projects from concept proposal to completion.* Developed several custom modules and interfaces for e-commerce, search, content workflows, multi-regional/multi-lingual, and integrations with third-party services.* Configured automated migration and deployment tools.* Coordinated various sized team development environments.* Worked on the following projects: Peter Millar; Cornell; Sotheby's; Harvard; McKesson; Booz Allen Hamilton; Columbia University; Stevens Institute; Olympus; Hanna Instruments; Guess Watches; USP-MC; the Giving Library; Tommie Copper; IBM’s DERK site; IIC; Theory One Designs; Russell Reynolds; AIER; Blueprint Education; Pergamena; Ozmosys; Dialogue Online; VP Armory; FCI Creative; My Fit Foods; Sleep Studio; Richard Industries sites; I Do Now I Don’t; Central Point Systems; Pro Players Live; Hoey Farina; Sonneborn; Badgeville; Elgato; and Southland Log Homes.* Support and maintenance for over 100 client sites.

• Managed and provided technical support for all vendors, customers, and staff.• Managed and maintained all servers/services:- CentOS and Ubuntu (LAMP) Server- Server migration and optimizations for high traffic loads- Web site backups automation- DNS configuration for 2 domains- Google Apps• Managed and developed for a Drupal 6 site:- http://www.jasmere.com- Ubercart with custom modules for price dropping, voucher code distribution, store coupon in marketing emails, email notification, payment, gift-card/store credit, and marketing functions.- Simplenews and SendGrid automated email schedule integration.- Standard Drupal theming.- Custom modifications of contrib modules.- Custom reporting pages.- Custom user pages.- Integration with GreaterGood's website• PCI DSS Compliance• Organized all company projects with Basecamp.• Established ongoing production workflows and protocols.• Helped automate marketing campaigns.

* Technical support for all products.* Managed and maintained all in-house and remote systems: Windows (with Exchange and ActiveDirectory), a Synology NAS and backups, Linux-based web servers, DNS, office workstations.* Designed and developed in Drupal: emeraldeducationsystems.com and pplvr.com* Developed Drupal Modules that integrate with an LMS for course enrollment.* Developed integration between Drupal, Ubercart, and the LMSintegration.* Created and managed online/print marketing and social networking projects/technologies.* Created and managed an IT Asset tracking system.* Organized all projects using Basecamp.* Established ongoing production workflows and protocols.* Managed, maintained, and produced continuing education courses.* Organized digital assets and established a production workflow.* Recorded and edited audio and video.* Shot photos and edited digital images.* Created multimedia enriched lectures.* Organized supplemental course documents and exams.

Chad Hester was an invaluable part of our team and we would not be able to proceed without his dedication, knowledge, and attention to detail.Chad Hester played a critical role in the development of The Intune’s web based application: www.bandhappy.com From the beginning, Chad helped guide the site from an idea on paper into a functioning website. Chad spent many pre-coding hours to learn the business model for the site and then determine the best way to implement the model. Not content to merely write code, Chad used his broad knowledge and significant real world experience to help further refine the business model. Chad assisted the managers of The Intune in creating a series of flowcharts that would later be used to create the code, become the backbone of marketing efforts, and would further refine the business model.As predevelopment ended and the actual coding began, Chad put in a Herculean effort to create the code base that would power the site. Chad accomplished on his own what most other shops would take an entire team to accomplish. As part of the coding process, Chad had to solve several technological hurdles, which included syncing up to servers that spoke in different (and incompatible) languages, developed a database of products that would dynamically create and assign SKU codes, and build in functionality that would sync up users from different time zones – a critical part of our business model.During post-code and into testing, Chad maintained excellent communication with the managers of The Intune to ensure that all errors were debugged, questions were answered, and a comprehensive understanding of the site was given to its users.Chad also assisted in selecting a vendor to assist with certain debugging processes on the site. Chad managed the project to our tight time and budgetary constraints.- Jonathan Rivlin, Owner of The Intune, LLC

• Managed the technical support team: - Selected, mentored, and directed 3 support representative positions. - Supported, tested, and QAed 5 major software products, including: 3D-Eye Office, Eyemaginations Office™ — ENT, and several associated or custom applications - International support covered 60+ countries with 10 different languages. - Provided escalated and prioritized technical support for all domestic/international customers, distributors, and others. - Developed hardware specifications, recommendations, and packages. - Developed support and training materials (emails, documents, videos, and various patches/installers). - Studied support phone/email metrics and improved support options. - Development and documentation of all support procedures and protocols. - Assisted with industry tradeshows (about 6-10 per year): PC setup and technical support. - Provided client-facing hardware/software setups and technical support. - Helped migrate customer data from Goldmine to Sugar CRM, and later to Salesforce.• Developed and supported multiple custom software and media projects: - Studied and understood business needs and requirements. - Implemented software and web technologies within major international retail chains, including but not limited to Wal-Mart and Pearl Vision (Luxottica). - Developed custom software products, vendor multimedia specifications, and support programs for many blue-chip clients, including but not limited to: AMO, Allergan, Alcon, AOA, Bausch & Lomb, CIBA Vision, Kodak, Luxottica, and Zeiss (aka Carl Zeiss Meditec).• Priority video media encoding from/to various formats, including AVS, PNG, WAV, MPEG-1/2/4, MOV, AVI, among many others. - Developed automated media encoding systems and organized media assets. - Development and documentation of all video editing procedures and protocols. - Edited audio and captions for 10 languages.

• Achieved daily deadlines in document production and computer graphics work using both a PC and a Mac. Consistent use of Adobe Creative Suite, QuarkXPress, Doculex, zPrint, and others.• Purchased, constructed, and managed all the company’s computers, software, and network.• Scanned and indexed legal documents for use with litigation databases.• Developed the company’s website: http://legalimagesofbaltimore.com using ASP and DHTML.• Supervised other Production Operators.• Managed Color Graphics department members.• Improved the performance of the company by implementing IT solutions, such as: a Windows Small Business server with Exchange, a public-facing website, and automation of several daily production processes.

• Designed and developed an Invoicing Data Application. Initially it used a COM component programmed in VB and interacted with a web interface (created with ASP/DHTML) or a local VB interface. The final design used MS SQL Server 7 stored procedures to house the business logic, XML for data handling, and ASP/DHTML for the web interface.• Designed and developed an XML File Importing Application, which used ASP to import another business’ resume data.• Provided network, database, and desktop technical support to the office.

• Created the CVO department website. Managed departmental documents. Managed protocol flowcharts in an Access database.• Verified Magellan provider credentialing by phone and data studies.• Assisted with existing SQL database applications, development of MS Access queries and reporting applications for the provider database.• Assisted coworkers with VBA projects and SQL queries• Created and maintained the following projects: - An online flowchart tracking database application: * Implemented using ASP, an Access database, ADO, and DHTML. - An online “Provider Data-Change Request Form”: * Populated with provider data from the provider SQL database. * Implemented using ASP, SQL, ADO, DHTML, XML, JavaScript, and Flash 5.