Chad Knaus, Cissp, Gsec Email & Phone Number

Appleton, Wi, Us

Appleton, Wi, Us

Green Bay, Wisconsin, Us

Green Bay, Wisconsin, Us

Green Bay, Wisconsin, Us

- About Loyality - Formerly SRC Technologies, Inc., the company merged in 2019 with ROC Company - a similar Managed Services IT company - to form Loyality. Our team of IT professionals have created a technology service company which delivers professional and managed IT services that exceed customer expectations.-About Chad - I am a Systems Engineer with over 20 years of experience working in varying and progressively more advanced roles in IT. Most of my focus has been working with Microsoft Windows platforms (Server 2019 and prior, Windows 10 and prior), however my roles and ability to learn new technologies quickly has also had me providing certain levels of support to Linux and Unix systems on occasion as well as some enterprise storage solutions. I am the lead SME and technical administrator for several of our Managed Services customers in addition to supporting my teammates with all customer needs.My most recent area of expertise has been in the cyber security arena where I have successfully trained and passed testing to become a certified engineer and a more advanced certified architect with one of our cyber security partners. With this experience, I was chosen to be part of a team that is tasked with leading the development of our company’s advanced cyber security offerings to our customers. In addition, I also built and currently manage the deployment process, technical support, and central management of all of our existing Endpoint Security MSP customers.One skill I am extremely proud of is my customer focus – my ability to empathize with a customer’s needs, prioritize them, and communicate professionally and effectively to meet and exceed their expectations. Customer satisfaction is very important to me so going above and beyond is just second-nature.

Responsibilities included providing complete technology support for the staff and students at the Intermediate School (Grades 3-6) and assisting in the technology support for the school district as a whole. This includes support for workstations, printers, software applications, servers, and PowerSchool. Other responsibilities include meeting the technology needs of the district by making recommendations, maintaining the network, and providing a solution for any question or need of a technological nature.

New York, Ny, Us

• Responsibilities included: Management of approximately 250 UNIX and Linux servers (physical and virtual) of varying platforms including HP-UX, AIX, Solaris, and Red Hat Enterprise Linux. Troubleshoot day-to-day hardware and software issues, management of STK and EMC SAN filesystems, perform backup and restore activities using Veritas NetBackup, hardware and software upgrades and patching, system maintenance, new system setup, performance monitoring and tuning, application installations and configurations, and rotating on-call system and customer support. Management of the Green Bay Data Center which houses approximately 100 UNIX, Linux, and Windows servers as well as STK/EMC SAN Storage and PBX systems.

New York, Ny, Us

Responsibilities included: Managing the transition of ACNielsen’s outsourced Help Desk from EDS to an offshore company in India. Provided Level 2 support to the Service Desk. Developed processes and procedures to assist Service Desk agents in responding to and triaging end-user calls for support. Assisted in the rollout of IT Service Management processes, more specifically Incident and Problem Management to improve IT services to our internal and external customers. Facilitated the rapid restoration of IT services in the event of failure or degradation, trending of incidents, and root cause analysis of identified problems.Results: Developed and authored the company policies and procedures for Incident Management. Developed and maintained the online knowledgebase used by the IT Service Desk. Transitioned new business into the IT Service Desk support model. Increased customer satisfaction and problem response times by acting as a 24x7 level 2 support person to the Service Desk.

New York, Ny, Us

• Responsibilities included: Providing Level 1 back-end support for ACNielsen internal customers which included mid-range system monitoring in a UNIX environment, managing workload on mainframe and UNIX systems, troubleshooting mainframe and UNIX job failures and escalating as necessary. Mainframe support further included but was not limited to workload management, batch job scheduling through OPC/A, database loading, database integrity checks and balances, and troubleshooting batch job failures using JCL.

New York, Ny, Us

• Responsibilities included: Coding customized PLDB database specs for manufacturing clients in a CICS mainframe environment. Responsible for the entire spec coding process which included analyzing the client’s needs, determining action steps, providing timing for delivery, coding the database spec(s), running listings against the spec(s) for integrity checking, providing clearances to the client, and making the final PLDB database available online for the client to view.

• Technical Responsibilities included: Custom desktop PC and server building, hardware troubleshooting and repairs, Operating System and software upgrades, basic office networking setup, and general user support.• Administrative Responsibilities included: Invoice preparations, accounting, written estimates, purchasing, and time management.• Results: Over 3 years through word-of mouth advertising only, developed an increasing yet manageable customer base that included new clients as well as return customers. Customer satisfaction rate remained consistent at 100% satisfaction based on customer follow-ups and feedback.

Associate Of Applied Sciences Degree, Network Specialist - Cis

Diploma