Chad Kormanis Email & Phone Number

Ellicott City, Maryland, United States

Baltimore, Maryland Area

• Directly oversees sales makers for Dell Technologies Data Center Compute
• Direct the effort of others in the achievement of the strategic and operational objectives of the team.
• Implement strategic direction of the direct sales organization; drive strategic account management and business pipeline development
• Understand the market in which the company and our competitors operate, including our business/industry in general, and use that knowledge to plan future strategic customer engagements
• Provide direction, development, and inspiration to the team members in the organization
• Manage the hiring, staffing, and maintaining of a diverse and effective workforce.

Baltimore, MD

• Senior level sales engineer with expert understanding of Dell’s product and services portfolio
• Multiple products and services, primarily enterprise level
• Provides counsel across account team in analyzing customer requirements and performing advanced systems integration and providing technical expertise to design and implement solution using Dell products & services
• Advises customers on strategic business and technology plans

Johns Hopkins University

• Act as a primary liaison on behalf of Dell, in cadence with cross functional Dell account teams
• Collaborate across broad set of Dell teams (Sales, Support, R&D, Services) on coordination of activities to driving success of customer and Dell Enterprise solutions.
• Has the ability to establish the appropriate level of relationship with the account stakeholders
• Drive Strategic Account success as measured by defined metrics (references and customer satisfaction)
• Identify potential opportunities for increased Dell Enterprise usage & collaborate with sales team
• Drive overall customer satisfaction with Dell Enterprise products and expand Dell footprint.

Baltimore, Maryland Area

• Acted as part of a team that was responsible for TDAmeritrade's Active Directory architecture, design, maintenance, and support.
• Defined Windows server configuration specifications for new systems given application, business, and technical requirements.
• Provided day-to-day operational support of Citrix 4.5 Presentation servers.
• Provided day-to-day operational support of VMWare Virtualization Technologies (ESX 3.0 and greater, Virtual Center, P2V tools)
• Provided server trouble-shooting and problem resolution and serves as a subject matter expert for second level technical problem escalation.
• Was responsible for implementing, configuring and supporting Microsoft Windows 2003/2000 servers on HP DL and BL series platforms.

• Installed and configured software for new Compaq desktop and laptop computers.
• Upgraded hardware and software in existing machines to meet user’s requirements.
• Delivered and familiarized the end user with the new hardware.

Baltimore, Maryland Area

• Supported 4000+ users via telephone and email with hardware and software problems.
• Identified, prioritized and recorded inquiries and problems into the Tivoli Help Desk software tool.
• Dispatched outside vendor technicians for remote onsite service.
• Used the SMS package to help troubleshoot and correct customer problems remotely.
• Made every effort to meet company goals of logging at least 50% incoming calls and maintaining an average talk time of less than 3.0 minutes.
• Developed and maintain the Legg Mason Help Desk Intranet site using HTML and Microsoft Front Page 98.