• Directly oversees sales makers for Dell Technologies Data Center Compute• Direct the effort of others in the achievement of the strategic and operational objectives of the team.• Implement strategic direction of the direct sales organization; drive strategic account management and business pipeline development• Understand the market in which the company and our competitors operate, including our business/industry in general, and use that knowledge to plan future strategic customer engagements• Provide direction, development, and inspiration to the team members in the organization• Manage the hiring, staffing, and maintaining of a diverse and effective workforce.• Responsible for career development/planning, performance, and pay discussions of team members.• Communicate and translate vision/strategy to staff and execute functional and business goals for the group and client.• Prepare and present reports to all levels of management and staff.• Responsible for meeting budgetary goals and objectives.

• Senior level sales engineer with expert understanding of Dell’s product and services portfolio• Multiple products and services, primarily enterprise level• Provides counsel across account team in analyzing customer requirements and performing advanced systems integration and providing technical expertise to design and implement solution using Dell products & services• Advises customers on strategic business and technology plans

• Act as a primary liaison on behalf of Dell, in cadence with cross functional Dell account teams• Collaborate across broad set of Dell teams (Sales, Support, R&D, Services) on coordination of activities to driving success of customer and Dell Enterprise solutions.• Has the ability to establish the appropriate level of relationship with the account stakeholders • Drive Strategic Account success as measured by defined metrics (references and customer satisfaction)• Identify potential opportunities for increased Dell Enterprise usage & collaborate with sales team• Drive overall customer satisfaction with Dell Enterprise products and expand Dell footprint.• Anticipates how market and competitive factors will influence the selling of Dell products and services.• Effectively exercises power and influences key decisions for the benefit of Dell and the customer.• Verifies operability of highly complex product and service configuration within the customer’s environment.• Synthesizes market and industry data to provide thought leadership to position value of the Dell solution.• Leverages third-party and/or the Channel to create and position Dell solution.

• Acted as part of a team that was responsible for TDAmeritrade's Active Directory architecture, design, maintenance, and support.• Defined Windows server configuration specifications for new systems given application, business, and technical requirements.• Provided day-to-day operational support of Citrix 4.5 Presentation servers.• Provided day-to-day operational support of VMWare Virtualization Technologies (ESX 3.0 and greater, Virtual Center, P2V tools)• Provided server trouble-shooting and problem resolution and serves as a subject matter expert for second level technical problem escalation.• Was responsible for implementing, configuring and supporting Microsoft Windows 2003/2000 servers on HP DL and BL series platforms.

• Installed and configured software for new Compaq desktop and laptop computers.• Upgraded hardware and software in existing machines to meet user’s requirements.• Delivered and familiarized the end user with the new hardware.

• Supported 4000+ users via telephone and email with hardware and software problems. • Identified, prioritized and recorded inquiries and problems into the Tivoli Help Desk software tool. • Dispatched outside vendor technicians for remote onsite service.• Used the SMS package to help troubleshoot and correct customer problems remotely. • Made every effort to meet company goals of logging at least 50% incoming calls and maintaining an average talk time of less than 3.0 minutes. • Developed and maintain the Legg Mason Help Desk Intranet site using HTML and Microsoft Front Page 98.• Interviewed, trained and provided support to new Help Desk agents. • Provided world class customer service to each client.