Accepted a position with the admin roles in the State of Michigan. Working as an ITPA 11 for the incident management team.

Enterprise Operations Center - Data Center technician

⦁ In my role as a support administrator I have gained valuable experience in the information and technology field, in particular with Linux.⦁ My role as a Server administrator includes familiarity with the LAMP stack, including, but not limited to : ⦁ Linux, Apache, MySQL, PHP⦁ In my daily tasks I also encounter some WordPress troubleshooting.⦁ I am in charge of my own workstation, which includes troubleshooting computer operating systems, software, and hardware.⦁ I am familiar with the deployment of server-side software, and Operating systems.⦁ I have a private VPS with Familiarity on accessing it remotely, and locally. via SSH, FTP, SFTP as well as a graphic user interface (GUI) as well.⦁ Taking customer calls and engaging in chats with clients while working on tickets and doing general support tasks, such as creating tickets, and logging all interactions with the customers I interact with.⦁ Using multitasking skills to note calls while troubleshooting the issues at hand and balancing these tasks while communicating with the customer.⦁ While on calls, I note the steps I take to help troubleshoot the issues, all while doing the troubleshooting issues, and communicating with my team where needed.⦁ Multitasking, working with two customers at a time, needing to maintain the two environments separately, while acknowledging them as a pair.⦁ Interacting with the customer on a ticket level basis. This includes logging customer interactions, steps I take to troubleshoot the problem at hand, and communications between the customer and myself.⦁ Provide excellent customer service.⦁ Taking ownership for the task at hand while completing it in a timely manner.

• In my role of System Monitor I oversaw both hands on and remote technical support to the entire store. • I was also in charge of maintaining regular contact with team members and leadership on upcoming and current issues and problems as well as their resolutions.• I would, on a regular basis, input new hires into the stores databases and maintain that systems integrity and detail.• I was also in charge of fixing passwords via the ASW shell system for a wide spectrum of users. • I had a very broad knowledge of a detailed ticket and incident management profiling service and was proficient in addressing urgent issues in the proper order to maintain a smooth flowing system.• I became very skilled at relaying large amounts of technical detail via email, phone, and face to face interactions, both to those who were technical and those who were not technical at all, all while making it understandable and approachable to both sides.• I oversaw re staging computers, Point of Sale (POS) equipment, sales kiosks, and even gas pumps. • I dealt with spreadsheet creation and checking ticket completion and lane management databases. • I Disassembled electronic equipment and performed repairs to ensure the best functioning store possible.• Creating detailed repair requests and kept everything logged within the database provided.• I was in charge of cleaning the registers, formatting software and hard drives, and preparing work areas and work-spaces for new and improved equipment roll outs. As well as performing these rollout steps and best practices.• I worked hand in hand with larger companies, such as AT&T, NCR, and Meijer corporate offices to ensure my entire store functioned as intended.

Became a cashier as soon as I became 18, obtained full-time status after only 2 years.Maintained near perfect attendance, with little to no discipline.Worked hard, and was overly friendly with any and all guests.Was standard cashier in the main store from 2000 through 2006, then transferred to the gas station from 2006 through the end of 2012, before perusing my newest career path as a systems monitor.Became very well versed in pump repair, money handling, cash control, proper time management, customer service both in person, and via email and over the phone.Always a hard worker, and very self motivated to do my job, and anything extra needed.

General utility worker "bagger/cart pusher" worked hard in any and all climates, situations, sometimes alone, sometimes with a team of co workers. Helped with menial tasks, and customer service as often as possible. Was eager to become a cashier, but was 16 at time of hire, worked 2 years until the age of 18 to become legally permitted to handle cash, and sell alcohol/tobacco.