Perform all financial operations for business including bank reconciliations, reviewing, and consolidating credit card statements, and use QuickBooks to accurately track all business finances.Complete weekly payrolls for all employees using Paychex payroll platform.Applied proper organization of transactions to allow for scalability, simpler tax reconciliation, and accurate tracking of expenses.Coordinate end-of-year tax filings, worker’s compensation audits, and business insurance reviews as necessary.

Created and updated web pages using Drupal (desktop) or Modo (mobile) which included university events, announcements, and regular updates ensuring a dynamic online presence.Responded to Web Services Help Desk requests, providing technical support, and troubleshooting to maintain website functionality.Conducted quality assurance testing for accessibility, search engine optimization, and security compliance, ensuring a seamless user experience.Designed and uploaded graphics to enhance the visual appeal of the website, contributing to an engaging user interface.Curated and managed database information, ensuring accurate and up-to-date content for online platforms.Gained valuable insights into effective web development practices in a professional environment, enhancing technical proficiency and creativity.

Provided prompt delivery of customer packages using the Amazon Flex app and carefully considered delivery routes.Ensured packages were handled with the utmost care while also following customer delivery requests.Obey all traffic laws while adhering to strict time constraints for deliveries.Demonstrate world-class customer service to achieve an above average satisfaction rating. Other tasks unrelated to the job included personal maintenance of a work vehicle, accessing business costs for vehicle maintenance, daily spending, and wage for myself.

Provided courteous and efficient customer service by helping customers find products, provide alternate options for items not in store, and quick check out service. Pulled overstock daily for multiple store departments such as beauty, hardware, and pet products to keep up shelf availability.Commended multiple times for above average department maintenance and ownership.Maintained “on hand” counts to ensure accurate information was provided to customers and warehouse for weekly inventory orders. Cross trained in photo department as well to ensure customer satisfaction in all front end aspects.

Assisted in the product and development/technical support for Stripe, which is a startup software as a service (“SaaS”) offering payment solutions for online commerce, using various development languages (Python, SQL, Java, PHP, etc.).Continued offering of above and beyond customer support via email and live chat, which included brainstorming potential business solutions for companies looking to use our product, while also adhering to legal or banking regulations.Worked closely with Tier II Engineering in order to find/eliminate any potential bugs with business products.Actioned on testing and implementation of beta services, as well as continued reporting of benefits, and noting customer feedback. Proposed escalation flows for Tier I colleagues at the request of leadership, including when or how to escalate, and proper scenarios which would require Tier II assistance.Other tasks included offering floor support to other colleagues on technical properties regarding API documentation, actioning coaching plans with teammates to strengthen team dynamic, and driving team effort to assist customers as soon as possible.

Worked to build close relationships with new/existing customers via phone and email inquiries.Exhibited extensive product and company knowledge to provide accurate information to customers.Assisted in training and development of new Customer Service Representatives including coordination of a group of 7+ and 1:1 training.Continually met or exceeded business expectations. Assisted with initiation of a pilot program to revise the main business agenda and provided feedback based on user experiences.