Chad Little Email & Phone Number

Vermilion, Oh, Us

Vermilion, Ohio, United States

As a pivotal part of the Product Team, I laid the groundwork for a streamlined software development and support process. My focus was to establish a policy and process for evaluating business needs, particularly for loan origination systems, to ensure efficiency and effectiveness in our operations.Key Highlights:- Drove agile processes that delivered high-value product features 30% faster through advanced prioritization methods, requirement gathering, roadmapping and stakeholder collaboration.- Boosted Wholesale Portal user satisfaction with issue reduction of 75% by rigorously evaluating help desk data and implementing targeted UX solutions.- Accelerated developer velocity 20% by optimizing collaboration process between stakeholders and teams to rapidly clarify requirements.- Empowered 8-person scrum team to own processes by championing agile best practices, increasing productivity through continuous improvement from retrospectives.- Increased team efficiency 15% by consolidating fragmented backlogs into integrated master list ranked by priority.- Uncovered 2 functionality and 5+ expanded product capabilities through conducting competitive analysis and synthesizing customer research.

Lewisville, Tx

Played a key role in mortgage leadership, serving as a catalyst to bridge the gap between business and technology advancement. By innovating programs that encouraged change, such as the launch of a mortgage loan officer council for invaluable end-user feedback, I strengthened market share. My responsibilities also included building and negotiating strong partnerships with IT business partners and honing trusted relationships with business leaders, subject matter experts, and end-users.Key Highlights:- Transformed mortgage lending platforms through product strategy, cross-functional leadership, and streamlining of processes. Sped up loan approval time by as much as 50% through technology and vendor enhancements.- Revolutionized mortgage application experience, closing 50+ functionality gaps found through customer discovery, and boosting application completion rates 25%.-Headed delivery of upgraded mobile platform, enabling 200+ loan officers to work remotely, increasing prospecting and securing more loan volume.-Streamlined workflows across brands by integrating 7 disjointed systems into unified platform, reducing administrative effort by over 600% on repetitive tasks.- Chartered Loan Officer user council to gather feedback and secure roadmap consensus between all stakeholders and brands. Resulted in a reduction of functional conflicts by 80%.- Delivered critical platform capabilities in as little as 2 weeks, delighting users by responding swiftly to feature requests.

Greater San Diego Area

Led all mortgage-related projects as strategic sales project manager, directing, supervising, and coaching over 150+ sales team members, with a focus on the development, planning, and execution of digital lending technologies for home loans. Recognized as a subject matter expert in operations, I led critical initiatives in integrating multiple systems and policies, including point of sale, compliance, and system optimization, into the sales channel.Key Highlights:- Pioneered launch of innovative digital mortgage platform, increasing online application volume 40% through Agile development and guided UX.- Led Agile build and launch of MVP platform, replacing legacy system. Boosted digital application volume 40% by adding new capabilities and streamlining UX.-Reduced application to fund turn time by 14 days by implementing e-signature functionality, improving customer satisfaction.-Established production support help desk for loan production end users, creating screen sharing and knowledge tools. Decreased issue resolution time over 75% via real-time video support.- Spearheaded adoption of emerging technologies, decreasing borrower conditions 50% and differentiating platform through research of industry best practices. - Harmonized compliance and sales priorities through collaborative discussions of risk and tradeoffs. This led to elimination of rogue/unapproved marketing collateral by 90%.

Master Of Arts - Ma, Communication

Activities and Societies: Phi Kappa Phi Honors Society

Bachelor Of Arts - Ba, Speech Communication

Leadership

Banking

Activities and Societies: Class President