Chad Marshall Email & Phone Number

North East, Md, Us

Riverwoods, Il, Us

San Francisco, California, Us

Charlotte, Nc, Us

IT Governance including the following:- Enterprise Application Management Policy and Standards- Horizontal integration of all enterprise control programs including Global Information Security, Global business continuity, Global records management, Enterprise data management, Third Party Services, PCI, FFIEC, SOX, and other applicable Regulatory Compliance and legal control programs.- Application Lifecycle System of Record- Line of Business Managed Application program including DIY and Stealth Technology detection and management- Unified Critical Application List including definition, policy, education, Change Control and system of record ownership.- Enterprise governance of robotic process automation (RPA) and robotic desktop automation (RDA) including Enterprise Control Function requirements and integration.

Hanover, Md, Us

On contract through TekSystems onsite at Bank of America - Sr. Service Delivery ManagerProgram leader within Home Loans / Legacy Asset Services FRE Technology responsible for development and leadership of the Technology Risk, Line of Business Managed Application programs, and high profile technology projects.ESTABLISHMENT OF RISK PROGRAM AND DELIVERY OF TECHNOLOGY PROJECTS.- Created the function within Fees, Remittance, Escrow and Payments Technology to centralize visibility and drive delivery of risk remediation strategies.- Devised and implemented risk reporting structure inclusive of all OCC MRAs, MRIAs, Self Identified Audit Issues, Application Governance deliverables, Line of business managed applications program deliverables and Project / Program deliverables for technology projects across FRE and Mortgage Assets & Servicing.- Served as Primary Service Delivery Manager on high cost / high value (Excess of $3MM in Projects)- Identified a need for a more robust and business targeted Line of Business Managed Application education; developed and documented the education and provided the education to ~85 LOB partners. Resulted in increased understanding of Line of Business Managed Application program and identification of 23 previously unreported applications.- Adapted in-depth knowledge of Vendor Risk Management to develop a new vendor risk management technology review process designed to identify high risk vendors utilized by LOB partners with a technology component previously unknown to technology partners resulting in increased awareness of technology risk and increased opportunities to partner w/ LOB on vendor introduced technology risk.

Charlotte, Nc, Us

Global Enterprise Vendor Risk Management Leader for a 2.1 Trillion Dollar Company with more than 40,000 vendors world wide.- Led the response to an OCC MRA that resulted in the identification and development of new vendor risk management enterprise control function.- Identified new job roles in all lines of business and global regions to support effective vendor risk management.- Provided leadership and education to senior executives to define and grow the vendor risk management program.- Delivered new technology solutions to solve complex vendor risk management concerns including the clear alignment and ownership of vendor risk management and development of a risk methodology that enabled enterprise wide vendor risk management metrics visibility at all organization and geographical levels.

Charlotte, Nc, Us

End-to-End Governance Process Leader responsible for the creation of risk-reducing IT Governance Processes for $500MM Consumer Banking Products Technology & Operations Portfolio including oversight of application development, secure design, penetration testing, password & protocol security, code review, code migration, code testing and environmental support, change control, declining and not permitted technology reduction, application access controls, business continuity, recovery and testing, social security governance, PCI, SOX and integrated data management activities.- Led development of Application Risk Controls that have led to 100% application risk completeness month-to-month for the last 8 consecutive months. Program controls continue to lead the enterprise in Six-Sigma levels on the enterprise quality scorecard.- Worked closely with PCI team to identify expectations and manage deliverables from Consumer Banking Products Application Development Teams including contract / vendor negotiations and leadership of 3rd party servicing agreements.- Led the development of governance processes that have been considered “Best in class” by CIO and external regulators. Program has been replicated across the enterprise.- Applied COBIT methodology to establish Key Control Health Metrics to all Consumer Banking Products Technology Governance Processes. Ranked metric identification structure included inputs from Risk Partners and data SMEs.Interfaced with Global Information Security, Technology risk and audit partners to establish a risk audit control framework and drive annual reviews technology governance processes.- Led the application development of an innovative application governance system to pro-actively manage risk across the enterprise which resulted in a 25% increase in application portfolio quality, 15% increase in social security number compliance and a 20% increase in password compliance. (Patent Pending)

North East, Md, Us

Professor of Technology.- Development of curriculum for technology courses including Microsoft Certification Exam Preparation Classes, Internet Applications (such as Google Docs), and Social Media Marketing Certificate Program.- Instruction of students and consulting to faculty and staff on technology and social media marketing.

San Francisco, Ca, Us

Author, "The Essential Series: Infrastructure Management" 2008Author, "The Executive Guide to IT Process Automation", 2008Author, "The Tips and Tricks Guide to Creating Business Continuity through Enterprise Storage Solutions", 2007Author, "The Insiders Technical Resource Guide to Continuity of Operations", 2006Author, "The Insiders Technical Resource Guide to Consolidation", 2006Author, "The Insiders Technical Resource Guide to Intel Processors", 2006Author, "The Insiders Technical Resource Guide to Document Management", 2006Contributing Author, Microsoft Scripting Journal, Microsoft Press / Microsoft Learning, 2005Technical Editor, "The Definitive Guide to Service-Oriented Systems Management", 2007Technical Editor, "The Definitive Guide to Systems Management", 2006Technical Editor, "Tips and Tricks Guide to Windows Server 2003", 2006...and 2 more

Charlotte, Nc, Us

Technology Operational Risk Management for Commercial & Small Business Banking Technology & Operations, a Major Division of Bank of America with more than 17,000 associates who provide end-to-end operations support to 56 million consumer and small business relationships, 5,700 retail banking offices and more than 17,000 ATMs.Key Responsibilities Include:Ownership of the Technology Operational Risk Management ProgramPartnering with line of business and technology partners to provide horizontal and end-to-end operational risk strategies.Enforce alignment to strategic plan and prioritization process.Partner with Q&P, risk managers and line of business to establish a robust measurement plan for transformation.Act as a central point of responsibility between risk managers and support partners to track production events, root cause analysis and resolution.Ensure adequate Service Level Agreements (SLAs) and operational up-time goals are developed, monitored and utilized.

Charlotte, Nc, Us

Vice President – Strategy & Architecture / Global Corporate and Investment Banking InfrastructureKey Responsibilities:Service Delivery and Project Management within a Bank of America Division responsible for worldwide technology and IT operations for this Fortune 100 Company. Primary liaison between Line of Business and Technology Infrastructure Services Executives. Manage large-scale technology delivery on a worldwide basis to some 10,000 end-users and responsible for working directly with each distinctive and unique business unit within the corporation. Provide extensive business/systems analysis and large-scale service delivery management involving internal and external clients, vendors and service providers.Manage teams in excess of 30 to 50 internal and external IT Personnel and Engineers when managing projects that encompass worldwide and company-wide technology changes.

Washington, Dc, Us

Operations Specialist / Air Intercept ControllerHonorably Discharged in 2000Medals and Awards include: Navy 'E' Ribbon (Awarded 5 Times), National Defense Service Medal, Armed Forces Service Ribbon (Awarded Twice), NATO Medal, Good Conduct Medal.Awarded Letter of Commendation from Commander George Washington Battle Group