Leads and guides Assistant Director, 2 Operation Manager’s, Patient Experience Manager, and Human Resources Coordinator to successes. Skillful knowledge in HCAHPS (Hospital Consumer Assessment of Healthcare) practices; FY’19: 81.7 % top box/Fixed Means & Ranking scale 82%. Continued focuses on building client and department leadership relationships. Helping mentor and develop Operations Manager in Crothall MIT (Manager-in-Training) program. Successfully directs and visionary leader for 235 bed main facility, 35 bed Memorial Hermann Katy Rehab facility, and Convenient Care Center facility. Ensures compliance with all regulatory agencies and Crothall standards/policies (i.e., CMS, JC, and OSHA). Project management proficiency—leads numerous projects with ease (i.e., sharps transition, soap/hand sanitizer dispensers transition, and frequent chairs/tables set-ups). Outstanding financial knowledge and skills with Memorial Hermann Environmental Services Department and Crothall budgets

Managed and directed opening of new facility in March 2016. Project management expertise—leads numerous projects with ease (i.e., sharps transition, power washing, dispensers, set-ups). Superb financial skills/knowledge; cost center statements excellent—saved facility $10k annually. Zero findings in January 2018 Joint Commission survey. Trained and promoted 2 Operation Manager’s to Assistant Director’s within Memorial Hermann System. Excellent knowledge in HCAHPS (Hospital Consumer Assessment of Healthcare) practices; YTD 80.1% top box/Fixed Means & Ranking scale 77%. Crothall standardization audits (2 per year)—scores 95% or higher. Master in Bed Management Automation (BMA) throughput and compliance standards—overall 90% or higher monthly. Remarkable relationships with client and other department leaders

Responsible for department’s financial data and statistics. Monitoring of unit expenditures. Develop and recommend department operating budget and ensure the department operates within budget. Coordinate housekeeping activities with other departments. Actively communicate with administration and other hospital departments. Plan, organize, direct, coordinate, and supervise functions and activities of the department. Establish work standards and work flow. Establish and implement policies and procedures for departmental operations. Encourage and mentor staff creativity and innovation. Ensure compliance with all regulatory agencies. Proactive in the achievement of the facility goals and objectives. Demonstrate quality leadership in meeting performance plans. Read and develop in the Total Quality Management process. Develop and maintain job descriptions for department staff. Encourage staff to participate in education programs. Responsible for opening of remodeling of tower floors and new clinic businesses. Experienced with SEIU (union environment) policies and practices.

Establish and review standards and work procedures for all housekeeping staff in accordance with established policies and practices of the facility. Plan work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas Interview, select, hire, evaluate, and recommend termination of facility housekeeping personnel in accordance with facility standards. Orient, train, and supervise all housekeeping staff. Regular inspections and evaluations of the facility; ability to recommend action items; assist with relocations within the facility. Conduct regular staff meetings and communicate with members of other departments to coordinate housekeeping activities Schedule major project work, assuring that adequate staff and supplies are available Conduct regular inventory of housekeeping supplies. Assist Unit Director with budget. Follow-up on all client requests. Responsible for managing and cleaning remodeled floors for patient use. Experienced in SEIU (union environment) policies and practices. Experienced in SEIU (union environment) policies and practices.

Establish and annually review standards and work procedures for all Housekeeping staff. Plan work and staffing schedules and areas of work to ensure adequate services are rendered. Assist in the hiring process; interview, hiring and training of new associates. Orient, develop and supervise all supervisory/housekeeping staff. Regular inspections and recommendations to the facility. Monthly reporting of goals, accomplishments and future plans. Staff education and training. Communication with staff and other departments and administration. Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program). Responsible for managing and cleaning remodeled tower floors and clinics for patient use. Experienced with SEIU (union environment) policies and practices.