• Lead and develop a team of 6 employees to perform exceptionally• Evaluate, coach and enhance IT program management staff performance• Oversee all functions of program management supporting the design, development and launch of server, storage and network management software with a focus on Virtualization, Cloud/Hybrid Cloud and overall Enterprise Data Center environments, resulting in over 1.5 million licenses sold to customers• Research, recommend and execute strategies for hardware and software enhancements to increase employee productivity• Manage all IT vendors, negotiate contracts for cost control and review all IT contracts annually• Oversee, plan, coordinate and implement IT-related projects, ensuring projects are executed on time and within budget• Manage corporate IT Security standards and activities with respect to security certifications and compliance, including partnering with other teams to define and enforce guidelines• Direct all operations of program management and coordinate development teams, quality assurance teams, technical writers, beta program, support and technical services, training, marketing and launch activities from program inception to launch, including post launch product support• Mentor employees in developing expertise and skillsets for Program Management related responsibilitiesKey Accomplishmentso Developed new processes and procedures to manage update releases, resulting in a major reduction of staff efforts required to support and implement update releaseso Enhanced the automation and reporting of customer found issues, and served as primary liaison between Software Engineering teams and Support Organization

• Led a team of 150 IT employees delivering support for the following area:o Server Management including Exchange clusters, a large Citrix farm, Domain Name Services (DNS),NAS file services, and print services on Windows server and UNIX based platforms.o Wide Area Network (WAN) support for the remote clinics and support of diverse Internet links.o Firewall/VPN management of clustered systems running on appliances and Intel based servers.o Internet services including Mail Transport Agents (MTA), Spam filtering, and Antivirus systems.o Remote access solutions including an SSL VPN cluster, a Secure Gateway cluster, dial-in accessservers, and a Reverse Proxy clustero Desktop Support for 8900+ desktops, laptops, and thin clients and Service Desk support for 13,000 employees and contractorso Desktop refresh program averaging 200 desktop/laptop/thin client devices per month.o General project support of approximately 6000 hours annually for various IT related activities.• Hired, evaluated, coached and enhanced IT staff performance• Oversaw financial management operations and monitoring accounts’ P&L trends to consistently exceed financial performance, resulting in overall P&L exceeding $15M annually• Developed and implemented training programs and IT company initiatives• Managed all IT vendors, negotiate contracts for cost control and review all IT contracts annually• Managed corporate IT Security standards and activities with respect to security certifications and compliance, including partnering with other teams to define and enforce guidelines• Researched, recommended and executed strategies for hardware and software enhancements to increase employee productivity• Directed, planned, coordinated and implemented all major IT-related projects, ensuring projects are executed on time and within budget• Identified and implemented improvements to promote service and support efficiencies, customer satisfaction, service level management and technology innovation