Chad Gannon Email & Phone Number

St Louis, Missouri, United States

St. Louis County, Missouri, United States

Led and managed team responsible for operational excellence and customer satisfaction at Vroom, overseeing inventory, logistics, and customer service. Established and monitored key performance indicators to track team progress and ensure alignment with organizational objectives. •Implemented training programs and mentorship initiatives resulting in measurable improvements in team productivity and adherence to operational standards. •Cultivated relationships with internal and external stakeholders while driving culture of transparency, collaboration, and accountability. •Developed strategic partnerships with key 3rd-party vendors, resulting in tangible cost savings and enhanced service reliability. •Established clear KPIs and performance metrics, leading to demonstrable improvements in team performance and alignment with company goals.

Greater St. Louis

Led strategic initiatives in real estate management, overseeing purchase strategy implementation, financial planning, and lease structuring for tenants. Managed tenant relationships, executed tasks efficiently, conducted tenant interviews, and built vendor relationships to ensure smooth operations and service delivery.•Conducted tenant interviews, resulting in timely filling of vacancies and optimal property utilization.•Executed multiple tasks within time-sensitive deadlines, ensuring smooth operations and timely delivery of services.•Cultivated strong tenant relationships, leading to increased satisfaction and retention rates.•Established lease structures that optimized occupancy rates and revenue generation.•Managed finances and planning, resulting in improved financial performance and stability.•Implemented New Vendor Management System: Streamlined vendor management process by introducing a new software system, reducing manual entry time by 50% and increasing accuracy. Resulted in improved communication with vendors, leading to 20% decrease in late deliveries and a 15% decrease in procurement costs.•Led Cross-Functional Training Initiative: Developed and implemented a comprehensive cross-training program for team members, resulting in 30% increase in productivity during peak periods and 25% reduction in errors. •Enhanced team cohesion and flexibility, leading to smoother operations and improved customer satisfaction scores.•Property Assessment: Evaluate property conditions, identifying necessary repairs, and working with vendors to resolve issues.•Vendor and Contractor Coordination: Working with vendors to handle repairs gives you insights into cost estimations and time frames.