Managing middleware build activities for General Motors' data center consolidation project and new application deployments. Establish and drive standards through the organization and foster the communication of such standards to the GM Middleware community.

• Engineered, deployed, managed LDAP infrastructure components across multiple global regions.• Developed LDAP clients for UNIX/Linux environment as well as automation to allow onboarding 100+ servers simultaneously.• Prescribed changes required to OnStar directory to accommodate SuSE integration, presented to Client Delivery Manager and worked with operational team to implement.• Implemented pre-installation scripts for service delivery to verify hardware compatibility with and LDAP products, vastly reducing failed and delayed installs.• Mentor new engineers on processes and technologies; direct system administrators on implementation of developed solutions and automation through mentoring and documentation.• Projects follow ITIL standards to ensure industry-leading quality solutions including documentation.• Sought and maintained quality working relationships with Service Delivery personnel, functional support teams and vendors.• Managed organizational projects ensuring timelines, resource utilization, and budgets are met. Maintained development lab inventory records.• Supervised best-shore resources to ensure tasks are being completed on time and provide them with additional projects as assignments are completed.

Leadership•Establish annual roadmap by aligning demand signals from delivery with organizational and corporate goals.•Advised upper leadership to ensure proper education is offered through vendors and internal education for professionals of various technical disciplines.•Supervised best-shore resources to ensure tasks are being completed on time and provide them with additional projects as assignments are completed.•Regularly acting as backup for manager as required: Led ad-hoc team to address organizational processes for establishing goals following completion of employee surveys. Presented proposals to management and followed through to implementation of improved process.• Led ad-hoc team to address organizational processes for establishing goals following completion of employee surveys. Presented proposals to management and followed through to implementation of improved process.Engineering•Create intelligent software modules (ISM) to automate installation of leading middleware and BUR products, to promote standard installations to multiple servers, in minimal time.•Identified tracking shortfall and developed ISM enhancement to enable internal product tracking ability.•Conceived and implemented pre-installation scripts for delivery to verify their hardware’s compatibility with desired middleware and web products, vastly reducing failed and delayed installs.•Collaborate with vendors: including SUN, Computer Associates and Oracle to roll out large scale fixes/updates to middleware packages for global teams.•Established SharePoint site to facilitate a structured method of data gathering, communicating and storage of project materials.•Led exploration team, post merger, to discover global middleware teams, their install base, architectures, statements of work, service levels, billing procedures, and cost models. Presented findings and identified gaps to executive leadership.

•Provide 24x7x365 support for over 500 servers•Support over 200 clients, including major automotive, banking and insurance firms.•Participated in weekly meetings to discuss server usage, plan strategies, and suggest improvements to enable continued superior service.•Perform changes to Pre-Production and Production computing environments and provide support to application teams during load-testing sessions.•Participate in long-term site launches, working alongside Engineers, Project Managers, and Application teams; installing and configuring software packages that match the customer’s specific needs. •Achieved reputation as being self-motivated and determined to succeed.

•Monitored current state of multiple systems using UNIX, Windows, and web based monitoring tools such as OpenView, CA Unicenter TNG and SiteScope. •Utilized proprietary administration tools in highly critical situations, reducing the meantime to restore service.•Executed stop/start/recycle of services to resolve service outages or as requested by customers during testing and code promotions.•Engaged and led conference calls intended for problem resolution while adhering to strict escalation processes.•Interfaced between technicians and customers to identify problems and formulate and execute solutions.