Chad Hays Email & Phone Number

IT consultant for American Expat owned businesses. Provide 360 IT solutions for small businesses in Medellin Colombia.

Providing Freelance IT services to small to medium businesses abroad as well as providing remote IT contractor services to US based companies.

Palo Alto, Ca, Us

Designed Images, Patches, and application deployments VIA SCCM and HP in house software for the entire US Navy\Marine Corps Windows 10 upgrade. Tested and Validated Image versions, Break\Fixes, and installations for deployment. Provided both remote and desk side IT customer support for HP emoloyees. Utilized VMware to test software applications, images, and break fix resolutions. Tested compatibility of applications with Windows 7/10 and worked with developers to resolve compatibility issues. Maintained extensive test environment composed of 100+ hardware versions utilized by Navy and Marine corps. Lead team of remote technicians implementing agile IT best practices. Balanced workload, ensured completion and participated in daily conferences to coordinate projects across multiple teams in fast paced environment with multiple deadlines.

Washington, Dc, Us

-Provided end users and systems support for largest Naval base in US.-Coordinated, planned, implemented Windows 7 Roll out.-Identified and documented security vulnerabilities for Information Assurance Officer.-Developed powershell scripts for automation of daily tasks. -Resolved wide range of software\hardware\systems issues in a dynamic environment .-Resolved US Army wide imaging issues with tough book tablets. -Imaged systems for Navy Windows 7 upgrade. -Created, tested, and implemented user backup solutions. -Streamlined custom applications. -Reduced user down time by automating backup solutions.

Indianapolis, In, Us

Provide Tier II-III desktop\systems support to the Midwest’s largest law firm, supporting over 500 onsite users and 1000 remote users. Coordinated support efforts between Helpdesk, Desktop, and Systems Support. Provided support for hardware, software, networking, printers, scanners, and mobile devices. Troubleshot complex issues involving a wide range of software applications in Windows NT, XP, 2000, Vista, and Windows 7. Imaged PCs utilizing Symantec ghost and Acronis Disk Image. Administrated Active Directory, Exchange 2010, Accuroute, Imanage, Symantec Enterprise, Print, Avaya, Ironmail and Sonicwall servers. Directly in Charge of malware\virus response team conducting investigation, evaluation, containment and removal of malicious software. Configured, repaired, and maintained wired\wireless networking equipment. Provided remote support via Windows RDP, Timbuktu, Real VNC, Citrix, LogMein. Responded to tickets and ensured completion within service level agreement in fast paced\high volume environment Designed and performed migration process\policy for changeover from Novell GroupWise to Microsoft Outlook. Performed on call\after hour technical support. Implemented procedures to decrease user downtime and automate desktop support role. Drafted documentation for entire software library of firm. Created common resolution documentation and distributed to helpdesk to increase productivity. Designated liaison between tiered support structure directly in charge of communicating issues and increasing resolution time. Automated imaging process and assisted engineering in image design. Created software pushes and updates, automated migration process to switch users to new PC minimizing downtime for users. Wrote custom batch files and VBS scripts to automate fixes and push to all computers via Microsoft Systems Center.

Carmel, Indiana, Us

Provided application and end user support for large Windows 7 Migration of 10,000 PC’s.. Preformed onsite and remote technical support. Assisted in the packaging and testing wide range of custom industry specific applications. Tested compatibility of applications with Windows 7 and worked with developers to resolve compatibility issues. Managed testing on new images and ensured applications worked correctly. Drafted documentation for end users and technical manuals for HP contractors performing migrations and applications installations. Managed contract with HP project managers to streamline migration process and ensure service level agreements accomplished. Created, maintained, and deployed installation packages via Symantec Altiris Deployment solution. Managed end user support for a wide variety of hardware and software issues post migration. Administrated users accounts via Active Directory. Assisted in USMT tool scripting and deployment.

Blue Bell, Pennsylvania, Us

IT Support Technician for large government contract providing hardware\software support for over 5,000 users. Provided onsite tier III support resolving issues other technicians unable to resolve. Coordinated and ensured completion of system preparation, software installation and configuration of PCs for entire user base. Implemented and provided training for best practices for migrating user’s data and settings via: Manual Migration; Norton Ghost; USMT; and Network migration. Investigated security issues and documented results for security group. Managed 20+ contractors and insured completion of all tickets within contract guidelines during BRAC move program.. Performed 24X7 on call completing all service requests within 4 hour service level agreement. Tracked employee performance by evaluating ticket metrics, Provided follow up calls to customers to ensure work completed to users specifications. Communicated with dissatisfied customers, resolved complaints, and ensured customers issues resolved. Trained new employees and drafted technical documentation and training for training of new employees. Created, implemented, and enforced policies and procedures which improved productivity. Created fix step by step guides for Helpdesk for common issues in order to improve process and decrease customer wait time.

Administrated Spectra link wireless Phone system and Avaya Deffinity system.Duties included: Phone system maintenance, repairs, add/remove users, and system upgrades.Installed new phone and data lines. Provided high level of customer support to all users.Isolated faults and repaired system. Programmed, repaired, and installed Intermec Wireless barcode printers and barcode scanners. Drafted in depth documentation on all work duties performed and daily processes. Streamlined system performance by eliminating over 100 unused lines and locating over 300,000 Dollars of missing equipment. Provided desktop support and responded to tickets within service level agreement. Installed LAN and phone drops as requested. Punch down and cabling of network and phone switch equipment Coordinated phone system upgrade and installation with vendors.

Atlanta, Georgia, Us

IT Support Technician for large government contract providing hardware\software support for over 5,000 users. Provided onsite tier III support resolving issues other technicians unable to resolve. Coordinated and ensured completion of system preparation, software installation and configuration of PCs for entire user base. Implemented and provided training for best practices for migrating user’s data and settings via: Manual Migration; Norton Ghost; USMT; and Network migration. Investigated security issues and documented results for security group. Managed 20+ contractors and insured completion of all tickets within contract guidelines during BRAC move program.. Performed 24X7 on call completing all service requests within 4 hour service level agreement. Tracked employee performance by evaluating ticket metrics, Provided follow up calls to customers to ensure work completed to users specifications. Communicated with dissatisfied customers, resolved complaints, and ensured customers issues resolved. Trained new employees and drafted technical documentation and training for training of new employees. Created, implemented, and enforced policies and procedures which improved productivity. Created fix step by step guides for Helpdesk for common issues in order to improve process and decrease customer wait time.

Us

Wireless Field Technician in support of Indianapolis wireless network for electrical meter reading. Installed, configured and maintained 900mhz radio equipment installed on cities electrical poles and sub stations. Conducted site surveys, adjusted equipment for best signal, and investigated signal noise issues throughout the city. Performed maintenance on all equipment and optimized for best performance. Ran reports via Unix and imported data into excel and Map info to map areas with communications issues, interference, and non operational equipment. Installed radio equipment in company’s vehicles

Washington, Dc, Us

Platoon Sergeant for Marine Wing Communications Squadron 38. Lead planning and organization for field operations involving deployment/installation of PC’s, Network equipment, voice and data switching equipment, Satellite equipment, and Line of Site/Super High Frequency equipment. Provided end user desktop and communication support for multiple units during combat operations. Ran helpdesk in combat environments. Installed maintained, and operated PC, phone, networking, satellite, and other wireless equipment. Designed and implemented the largest terrestrial communications link in military history. Installed, configured, and maintained wide range of radio communications equipment. Setup mobile communications command centers with a wide range of communications equipment. Setup remote communications centers in Iraq moving every 2-3 days, effectively deploying communications in minimal time frames. Managed platoon of over 64 Marines planning field operations, setting performance objectives, ensuring completion of all training and performing quarterly reviews. Planned, implemented, and supervised day to day operations of platoon.

Washington, Dc, Us

Managed platoon of over 64 Marines. Directly in charge of deployment operations. Set performance objectives, ensuring completion of all training, counseled junior members on both daily, weekly, and monthly basis. Maintained employee records. Held junior Marines accountable to all for actions and counseled employees on disciplinary issues. Conducted classes on a wide range of subjects and instructed training seminars. Planned, implemented, and supervised day to day operations of platoon. Lead field operations for combined arms exercises, supporting multiple units as lead technical analyst and directly in charge of day to day operations of over 1oo Marines.

Information Technology, Computer And Information Sciences And Support Services

Mvp Powershell

Computer And Information Sciences And Support Services