Chad Monticelli Email & Phone Number

United States

Managed a high volume of architectural building supply claims, conducting in-depth investigations to determine validity and root causes.Implemented corrective actions and process improvements, significantly reducing claim occurrences.Maintained accurate records of claims, documentation, correspondence, and settlements, ensuring compliance with industry standards.Generated and presented regular reports on claims status, trends, and performance metrics to support data-driven decision-making.Fostered positive customer relationships by providing exceptional service and timely claim status updates.Demonstrated strong analytical and problem-solving skills in evaluating claims against company policies and industry standards.

Effectively managed and coordinated all aspects of the order fulfillment process, ensuring timely delivery of train components and systems to production teams.Collaborated with sales, production, and logistics teams to prioritize orders, allocate resources, and achieve a 95% on-time delivery rate.Monitored inventory levels and liaised with procurement to prevent stock-outs and order fulfillment delays.Conducted thorough reviews of customer orders, proactively addressing discrepancies and minimizing errors.Prepared and presented order fulfillment reports to senior management, highlighting key performance metrics and areas for improvement.

Greater Salt Lake City Area

• Folow-up on sales leads and nurture these pending relationships• Make sure client needs are met by identifying and defining project objectives, scope, and requirements as projects evolve• Evaluate potential problems with custom project development to work towards collaborative solutions• Plan and manage team goals, project schedules, and new information• Participate in project design meetings and propose improvements if necessary• Interpret architecture, design and fabrication drawings to match client needs• Manage current projects and coordinate with team members to maintain a steady work flow

Draper, Utah

• Monitor Jet.com backend order flow and alert Product Owners/Developers when necessary• Support Member Services Agents and Leaders• Communicate directly with Members, Merchants and other Jet teams• Fix SKU and pricing issues to protect margin and improve Customer Experience• Think freely to improve processes and systems• Manager order flow

San Francisco Bay Area

• Print daily menus• Load daily menus to the restaurant's website• Update Aloha POS system• Responsible for opening and closing procedures including manager communication notes• Resolve all customer escalations• Adjust staffing levels to align with business demands• Supervise service• Serve/run food• Greet customers• Seat customers• Take food and drink orders

San Francisco Bay Area

• Delivered exceptional, friendly and fast service in a popular San Francisco restaurant.• Accurately recorded orders and partnered with team members to serve food and beverages that exceed guest’s expectations.• Effectively communicated with kitchen staff regarding customer allergies, dietary restrictions, and other special requests.• Answer customer inquiries/complaints and resolve issues promptly.• Answered questions about the menu selections and made recommendations when required.• Routinely cleaned table linens, table settings, glassware. Counters, storage areas and completed side work on a daily basis.

San Francisco Bay Area

• Served customers their orders in a timely manner • Maintained restaurant cleanliness • Engaged with customers to ensure they had a positive experience • Opened and closed the restaurant

Graeagle, California

• Various labor-intensive tasks • Create a plan in order to fabricate and maintain structures vital to the function of the ranch • Safely and efficiently operate various tools and machinery to complete assigned tasks in a timely manner • Preform regular maintenance to ensure the proper function of tools, and machinery as well as various household structures and objects

Monterey Bay, California

• Responsible for daily maintenance and cleanliness of the shop • Kept display cases fully stocked and fresh • Ensured customers were helped in a timely manner • Responsible for setting up the store for daily business, and closing duties at the end of the day

Monterey Bay, California

• Responsible for daily maintenance and cleanliness of the trucks and vans • Properly and efficiently load trucks and vans • Ensured orders were delivered in a timely manner

Modesto, California Area

• Supervised stock employees to uphold company policies and standards • Led quarterly store inventories • Received and processed daily shipments • Helped with hiring and training new employees • Opened and closed the stores • Led “floorset” teams in order to construct product displays making sure to comply with merchandising standards • Responsible for conducting monthly loss prevention audits and make process changes as needed

Reno, Nevada Area

• Maintained a safe and fun environment for all individuals present at facility • Responsible for the learning outcomes and physical safety of adults, children and competitors • Weekly progress meetings with students or parents to share and discuss my evaluation of individual progress as well as possible improvements • Responsible to keep pool chemical levels stable and suitable for use • Supervise swimming lessons and evaluate the methods of fellow instructors • Red cross certified Water Safety Instructor • CPR/AED certified • Lifeguard and First Aid certified

Reno, Nevada Area

• Operate a vinyl cutter • Create custom sticker designs• Weed? vinyl stickers • Install vinyl stickers• Uninstall vinyl stickers • Fill orders • Ship orders• Receive and stock orders • Internet based customer service

Reno, Nevada Area

• Key holder• Open and close the shop• Responsible for inventory of merchandise• Customer service• Responsible for maintaining and ordering piercing supplies• Receive shipments• Frame various artworks• Install artwork in shop showroom

Reno, Nevada Area

• Maintained a safe and fun environment for all individuals present at the facility • Responsible for the learning outcomes and physical safety of both adult and children class participants• Responsible to keep pool chemical levels stable and suitable for use • Monthly progress meetings with students or parents to share and discuss my evaluation of individual progress as well as possible improvements • Red Cross Certified Water Safety Instructor • CPR/AED certified • Lifeguard and first aid certified

Reno, Nevada Area

• Served as a high energy employee for catering, concession and merchandise sales at event center and college • Run distribution throughout venue • Food server and bussed tables • Food and merchandise inventory • Food preparation and plating presentation

Bachelor Of Arts - Ba, History

Associate Of Arts - Aa, Human And Behavioral Sciences

Associate Of Arts - Aa, Photography