Chad Moynihan Email & Phone Number

Newton Nj

Newton, New Jersey, United States

• Advanced support for our full catalog product line.
• Assisting customers in integrating new or upgraded optical components.
• Interfacing with various research clients in US, Europe, South America, and Asia.
• Remote support via TeamViewer, Zoom, and Bomgar resolving advanced hardware/software issues.
• Providing detailed reporting on all aspects of service activities.

Sterling, VA

• Supporting custom multi photon microscopy software and hardware remotely.
• Specializing in advanced microscopy software and hardware configuration.
• Interfacing with various research clients in US, Europe, South America, and Asia.
• Remote support via TeamViewer, Zoom, and Bomgar resolving advanced hardware/software issues.
• Local installations and service for multi photon, confocal and wide field setups.

Sterling, Virginia, United States

• Field service engineer supporting 2p & 3p multi photon, and confocal microscopes.
• Remote support via TeamViewer and Zoom addressing advanced hardware/ software issues.
• Specializing in Mesoscope construction, QC and installation.
• Obtain customer sign-off for work completed for revenue recognition.
• Respond to customers in a timely manner and communicate with them as to our on-site schedule.
• Providing detailed reporting on all aspects of service activities.

Harleysville, PA

• Field Installation and support engineer specialized in shielded doors ranging from 5’’ to 27.5’’ 10,000lb-60,000lb
• Install and test various shielded doors at customer site. Bi Parting, Swing doors and Single Sliding.
• Troubleshooting for existing customers ranging from down systems to complex adjustments for performance.
• Document all actions performed on site for billing purposes.
• Obtain customer sign-off for work completed for revenue recognition.
• Respond to customers in a timely manure and communicate with them as to our on-site schedule.

Exton, PA

• Provided expert knowledge to sales and support for all of North America for Confocal and Widefield microscopy.
• Managed all high priority and escalated issues for North America coordinating with the CMS helpdesk in Germany.
• Installed confocal and wide field systems in North America.
• Provided sales with technical and configuration support for cross selling
• Identified potential bugs then worked with development and management to prioritize fix.
• Supported various proprietary software platforms for customers, sales and service.

Downingtown, PA

• Taught microscopy skills and imaging software techniques to PhD students
• Trouble shooting the control of microscopy hardware on various platforms
• Created e-learning videos which provided “how to” instructions to customers
• Identified software bugs and worked with development team to resolve

Wayne, PA

• Worked as the 3rd level Technical Support Specialist for our largest client supporting GHR’s Loan origination software for over 3000 users.
• Supported and distributed all code migration efforts and product enhancements.
• Supporting all testing efforts having to do with Product enhancements and bug fixes.
• Managed and updated client provided systems to ensure they accurately represent current user system configurations (5 platforms).

Sunbury, PA

• Worked as a Point-of-Sale computer technician for Northeastern Pennsylvania and Northwestern New Jersey
• Exclusively serviced 18 stores on 24 hour call
• Supported computer and printer equipment for 11 Pharmacies within my district
• Ensured compliance with current HIPA regulations

Parsippany NJ

• Member of the internal Help Desk Support Team
• Worked in both phone support and hands on troubleshooting for 1500 users
• Was promoted in Dec 2001 to user account administrator
• Configured Windows Domain, Microsoft Exchange, Unix, and File Server permissions
• Worked closely with a large team to coordinate the move of the entire company to a new location
• Managed, scheduled, and allocated time and resources to move departments computer equipment into the new location