As the Director of Operations at Corebridge Financial, I oversee the life new business operations, including data entry, suitability, requirement management, 1035 exchange/replacements/transfers, conversions, new application processing, and issue. With over 10 years of experience in the insurance industry, I have a proven track record of driving efficiency, cost savings, and process excellence in various functions and departments.I leverage my MBA and certifications in Operational Excellence Foundations, Strategic Thinking, and Execution Leadership Institute to provide strategic direction, operational guidance, and performance management to my team and stakeholders. I also apply my skills in manufacturing process improvement, customer relationship management (CRM), and analytical skills to optimize workflows, enhance customer satisfaction, and generate insights and solutions. My mission is to foster a culture of continuous improvement, innovation, and collaboration, both within and outside the organization.