Chad Smith Email & Phone Number

Pleasanton, CA, US

Pleasanton, CA, US

http://trustme.ai

Provided strategic guidance on customer experience, customer success, operational excellence, and go-to-market strategies.

San Francisco, California, US

Chad spearheaded innovation initiatives within Salesforce's Customer Success organization, implementing GTM strategies that enhanced customer value, improved the customer experience, mitigated risks, and exceeded operational objectives. Through fostering close collaboration with Sales, Product Management, and Engineering, he optimized resource allocation.

San Francisco, California, US

In Chad's role as a Director of Customer Success for Bay Area headquartered customers, he was responsible for bringing our best ideas, innovations, capabilities, and industry-specific best practices to each customer, aligning them with their business goals to drive greater value and executive buy-in. Chad led the orchestration of Salesforce's Success.

La Canada Flintridge, CA, US

Built the framework and tools and facilitated the annual planning, investment strategy, and project prioritization process.

Dublin, CA, US

Leading a global team of over 50 professionals and supporting over 400 customers to achieve their goals, Chad spearheaded transformative initiatives that elevated the customer experience, boosted retention, and optimized operational efficiency. He championed a customer-centric digital transformation program, boldly pivoting from an on-premises model to a.

San Jose, California, US

Chad led a global technology team with responsibility for shaping the business's technology strategy, roadmap, and execution within Symantec's predominantly outsourced delivery framework. His key focus areas included strategy and operations, annual planning, business case development, solution design, architecture, implementation, and overall governance.

Sunnyvale, CA, US

Leader in Juniper’s Information Technology and Business Process Re-engineering group responsible for global strategic initiatives. Focus areas included CRM, incentive compensation, master data management (MDM), data quality, and governance.

Santa Clara, California, US

Responsible for CRM go-to-market strategies, business development, building a CRM practice, and delivery engagnemnets. - Successfully won and led an enterprise data architecture strategy engagement and Oracle master data implementation for a new $1B retail client. The master data project provided foundational elements necessary for their large-scale.

Charlotte, NC, US

Led a strategy, process and technology team focused on the development and delivery of methodologies and solutions focused on improving the customer experience and/or reducing the cost to serve.- Led a team to develop and deliver a homegrown methodology based on PMI, Lean and Six Sigma, named “F.A.S.T.E.R”. The objective was to have a lightweight version.

Amsterdam, NL

Reporting to the Solutions Group Managing Director, led BearingPoint’s CRM Strategy and Innovation group. Developed and led a team specializing in CRM strategy consulting, methodologies and solutions and systems integration. Responsible for the strategy development, strategic alliances, go-to-market strategies, business development, and the lifecycle of.

Oakland, California, US

Responsible for leading project teams, selecting and managing vendors, and facilitating the adoption of new technology into the organization’s distributed computing environment. Provided technology consulting and delivery services to internal business partners while managing the overall architectural design, hardware and software selection, development.

London, GB

Engineering, Operations, Manufacturing, Supply Chain, Process Optimization, M&A, White Label Business, Customer Experience, and Information Technology.