Chad Nelson Email & Phone Number

St. Louis, Mo, Us

Led Automation sub-guild to establish reusable CI/CD standards, driving consistency and efficiency across engineering teams.Containerized full stack applications with microservice architecture and domain-driven design, boosting scalability and aligning with engineering standards.Built CI/CD pipelines for containerized microservices on AKS clusters, reducing release times.Administered multiple Azure Databricks Workspaces and developed automated CI/CD pipelines for data products, collaborating with backend and data teams to streamline deployment with custom GitHub Workflows and Actions.Created Datadog monitoring and alerting for Databricks products, enabling real-time performance tracking and reducing cloud costs.Directed migration from JFrog On-Prem to JFrog Cloud, increasing scalability and reducing maintenance. Managed JFrog Cloud solution for artifact and dependency management across development teams. Facilitated ADO and GitHub repository migrations, consolidating pipelines into a unified GitHub Organization to enhance workflow consistency.Administered GitHub Organization, implementing best practices to streamline repository management and improve collaboration. Led cloud infrastructure migration between Azure subscriptions, implementing Infrastructure as Code (IaC) for reliability and zero downtime. Developed reusable GitHub actions and workflows to standardize CI/CD practices across applications, improving deployment efficiency.Created a scalable framework for auditing GitHub repositories to ensure compliance with company standards. Automated Snowflake DDL processes with a custom GitHub workflow, reducing manual intervention and cutting delivery time. Delivered comprehensive support across organizational products, troubleshooting critical issues to maintain high performance and uptime. Collaborated with global teams to standardize CI/CD practices internationally, ensuring cross-regional consistency and efficiency.

Saint Louis, Mo, Us

Mentored and trained team members on best practices and new technologies, enhancing team efficiency and knowledge-sharing. Collaborated to design and implement an automated build pipeline, streamlining container deployment to Kubernetes and reducing deployment time. Partnered with cross-functional teams to decouple applications, preparing them for cloud migration and enhancing scalability. Containerized a monolithic application for Kubernetes deployment, creating a standardized, repeatable process that accelerated future application migration. Enhanced legacy support application functionality for production support, improving response times and reducing incident resolution time. Developed a streamlined automation process, enabling all web scrum teams to transition from a four-week to a two-week sprint cycle, doubling delivery capacity.

Saint Louis, Mo, Us

Promoted programming, Agile, and DevOps best practices across the team, enhancing code quality, collaboration, and development speed. Researched and implemented new processes and technologies, increasing team development output through streamlined workflows and automation. Developed and deployed automated solutions that boosted efficiency across all web teams, freeing up development time. Mentored and trained team members in Agile and DevOps practices, strengthening the team's ability to adopt and sustain efficient workflows. Led migration from Jenkins 2.0 to an enterprise-grade CloudBees Jenkins solution, enhancing CI/CD pipeline reliability and scalability. Attended tech conferences to bring back insights that advanced development practices and streamlined the cloud migration strategy. Collaborated with architects to design a service-based architecture strategy, enabling gradual decoupling of monolithic applications for efficient cloud migration.

Saint Louis, Mo, Us

Collaborated within a self-organizing team to maintain and enhance four customer-facing web portals, improving user experience and reliability. Conducted root cause analysis for web application incidents, working with business partners to prioritize resolutions in an Agile environment via Jira. Supported and maintained Java projects using Spring4 and Maven, leveraging Jenkins for build automation to ensure stable and efficient releases. Maintained Oracle and Teradata databases across development, testing, and production environments, enhancing data reliability and system stability. Supported end-to-end code build, release, and deployment processes in a Scrum environment, reducing deployment time through optimized workflows. Developed and supported an automated build process with Jenkins Pipelines, integrated with Jira and Bitbucket, accelerating development cycles. Led SVN to Bitbucket migration, enhancing version control efficiency and providing ongoing support to facilitate team adaptation.

Chesterfield, Missouri, Us

Maintained and enhanced ASP.NET applications using Web Forms, Entity Framework, and Telerik, improving functionality and user accessibility. Supported maintenance of production and development Microsoft SQL databases, ensuring data integrity and optimizing system performance in collaboration with the database team. Delivered prompt Tier 1 and Tier 2 Help Desk support to all employees. Monitored and resolved Help Desk requests, consistently meeting SLA targets to maintain service reliability and user satisfaction. Managed a secure system to track sensitive IT information for end users, ensuring compliance with data protection policies. Oversaw inventory of company technology assets, implementing tracking methods that reduced asset loss and improved resource allocation. Configured new user accounts and set up equipment, streamlining onboarding processes to reduce setup time for new hires. Developed clear, accessible technical documentation for end users and the IT team, enhancing efficiency in issue resolution and onboarding processes. Recognized in the “Top 25%” of performers by company owners in 2015 for outstanding technical support and operational efficiency improvements.

Us

Provide technical support for a variety of consumer electronicsEducate clients on how to solve hardware and software issues Develop strong relationships with clients; building rapport through friendliness and trust.Maintain up-to-date knowledge on the latest technologies and servicesContinuously exceed expectations by meeting and surpassing departmental metrics and sales goalsEmpathize with clients in difficult situationsEnsure confidentiality of client information and data

Responsible for special projectsProvide education to consumers on electronic purchasesTroubleshooting consumer electronic issuesElected Employee of the Month in March 2012Provide purchasing solutions for customersMarketingCustomer Service

Ensured effective restaurant operation Managed a team of 10-15 staff members Monitored quality assurance

Bachelor Of Science (Bs), Computer Science

Associate Of Arts (A.A.), Focus On Computing/Technology