Chad Nash Email and Phone Number
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IT PROFESSIONAL ➞ I am an accomplished IT leader with 14+ years of proven experience in leadership roles overseeing day-to-day IT operations, user support, technology training and enterprise project management.My most recent success can be seen in my role with Munger Tolles & Olson, where I played a key role in identifying and developing long-range strategic plans that aligned technology and business goals. Prior to this, as the IT Manager for Jeffer Mangels Butler & Mitchell, I delivered significant improvements to customer satisfaction by transforming the department’s culture, improving training efficiency, and implementing new programs.As a leader, I place a strong focus on training and development of staff to maximize productivity, eliminate redundancy, reduce downtime, and decrease costs.SELECTED CAREER HIGHLIGHTS✔ Successfully deployed hardware and delivered tailored training to 180+ staff members in just 15 days, which significantly mitigated risk during the COVID-19 pandemic.✔ Improved customer satisfaction by driving continuous process improvement; established Standard Operating Procedures (SOP), Service Level Agreements (SLA), and department policies.✔ Provided insight into the budget development process to deliver a $100K annual cost-savings, as well as additional savings by consolidating help desk staff.KEY AREAS OF FOCUS☑ IT Department Leadership☑ Help Desk Management☑ Enterprise Project Management☑ Program Management☑ Needs Analysis & Technical Support☑ Continuous Process Improvement☑ Budgeting & Forecasting☑ Strategic Planning & Execution☑ Training & Professional Development☑ Executive-Level KPI ReportingI’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at ➞ EMAIL: nashchad@hotmail.com
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Regional It ManagerPillsbury Winthrop Shaw Pittman Llp Nov 2020 - PresentNew York, Ny, UsLeadership and management responsibility for firm technology in the Los Angeles, San Diego, Houston and Austin offices. Oversees IT services and staff across the 4 offices.
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User Support ManagerMunger, Tolles & Olson Llp Jul 2018 - Jul 2020Los Angeles, California, UsI was recruited to the organization to manage the end-to-end IT operations across 3 nationwide offices. In this role, I was accountable for the overall performance of a 14 cross-functional staff, comprised of supervisors, senior trainers, team leads, specialists, and user support analysts. I served as a strategic partner to all front-line and leadership staff and worked alongside the Director of Information Technology on developing long-range strategic plans and department budgets.SELECTED ACHIEVEMENTS:✔ Drove the transition to remote staffing early in the COVID-19 pandemic by procuring and deploying 95 laptops and delivering training to 180+ employees in 15 days.✔ Built a high-performing technical support team from the ground up, including recruiting, hiring, training, coaching, and mentoring team members.✔ Served as a project leader for enterprise-wide initiatives; projects included procurement, quality control, and security compliance.✔ Defined and managed the training and development strategy, including onboarding, new hire training, technology release management, and continuous learning programs.✔ Improved customer satisfaction by conducting outreach, one-on-one consultations, surveys, and trend analysis of KPIs. -
Information Technology ManagerJeffer Mangels Butler & Mitchell Llp Feb 2014 - Jul 2018Los Angeles, Ca, UsIn this role, I was accountable for maintaining seamless company-wide support in a 24/7 environment. I directed a 6-member cross-functional team and managed assets for 250,110+ attorneys and 1,500+ devices across three regional offices.SELECTED ACHIEVEMENTS:✔ Collaborated with the executive team to provide reporting and analysis of performance metrics to the Technology Committee, Executive Director, IT Director, and IT Department.✔ Made significant improvements to overall customer satisfaction by increasing First-Call Resolution and Call Answer Rates, as well as reducing Abandoned Call rates.✔ Implemented daily team meetings to review staffing, identify high-priority requests, and review open user support requests.✔ Improved customer service and end user support by creating the Exceptional Service Program, as well as rolling out an after-hours user support program with a third-party provider.✔ Drove continuous improvement across the organization by establishing SOPs, defining and documenting support policies, and Service Level Agreements. ✔ Leveraged several different training formats to increase training effectiveness, including a newsletter, 20-minute demos, quick reference guides, and personalized one-on-one training.✔ Led the migration of 129 users and computers in <30 days for the Dell 7050, Windows 10, and Office 2016 roll out.✔ Identified cost-saving initiatives that saved $100K annually, including consolidating from 6 help desk staff to 5 night-shift staff. -
Information Technology ManagerBingham Mccutchen May 2001 - Feb 2014Boston, Ma, UsI held multiple roles of increasing responsibility and scope throughout my tenure with the firm, including Consultant, Desktop Architect, Applications Analyst, and System Administrator. Promoted in 2010 to IT Manager to lead daily operations across 3 offices supporting 200+ FTE, attorneys, and the executive team. In this leadership role, I oversaw a team of 6 direct reports, as well as served as the project manager on high-profile and high-priority initiatives across the enterprise.SELECTED ACHIEVEMENTS:✔ Spearheaded the successful 10-week office expansion project, including training staff and deploying Windows 7/ Office 2010 to 225 customers across 3 offices.✔ Maintained seamless technical support and issue resolution through a large-scale move of 300+ attorneys and staff at 2 locations.✔ Served as the Service Desk Express (SDE) Administrator and successfully training 150+ end-user in 12 days.✔ Played a key role in maintaining a 3.86/4.0 customer service score by overcoming a 40% decrease in local IT staffing levels. User Support Systems Administrator | March 2008 - April 2010 Applications Analyst | June 2004 - March 2008 Desktop Architect | May 2001 - June 2004 Consultant | June 2000 - May 2001
Chad Nash Skills
Chad Nash Education Details
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University Of California, BerkeleyBachelor Of Arts (B.A.)
Frequently Asked Questions about Chad Nash
What company does Chad Nash work for?
Chad Nash works for Pillsbury Winthrop Shaw Pittman Llp
What is Chad Nash's role at the current company?
Chad Nash's current role is Regional IT Manager at Pillsbury Winthrop Shaw Pittman LLP.
What is Chad Nash's email address?
Chad Nash's email address is na****@****ail.com
What is Chad Nash's direct phone number?
Chad Nash's direct phone number is +121336*****
What schools did Chad Nash attend?
Chad Nash attended University Of California, Berkeley.
What are some of Chad Nash's interests?
Chad Nash has interest in Itil.
What skills is Chad Nash known for?
Chad Nash has skills like Technical Support, Active Directory, Information Technology, Help Desk Support, It Management, Windows Xp, Windows Server, Management, Windows 7, Hardware, Project Management, Blackberry.
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