Lead the strategy and execution of our Customer Success initiatives to ensure customers achieve their goals and maximize the value of our solutions. My role involves building and scaling a high-performing Customer Success team, optimizing support processes, and driving customer satisfaction, retention, and growth.

Lavender is your AI email assistant. It combines everything you need to easily write emails that get replies.Get real time AI-driven coaching on your email, research your prospect without leaving your inbox, confirm their email is valid, check if your email will land in SPAM, see how it looks on mobile, plus much more.SDRs and AEs from the world's largest companies use Lavender to boost opens and double replies.If you get a reply, you're more likely to book a meeting and close a deal.

Manage highly escalated customers "get healthy plans"Create and launch escalation team from the ground up Develop and implement process improvements to improve experience while limiting cost Manage and maintain data around key metrics Develop and share data set with key stakeholders from all departments Train and develop new team members Identify trends and possible problems as early as possible

Sendoso is challenging the status quo of communication. Our fully integrated direct mail and gifting solution enables companies to rise above the noise, acquire target prospects and retain valued customers. We solve the sourcing, physical warehouse storage, inventory tracking, and ROI attribution problems so you can focus on what matters most: being creative and personalized in how you establish meaningful relationships at scale.

Zenefits gives you, your managers, and your employees a single place to manage all your HR — payroll, benefits, compliance, and more — all online, in one beautiful dashboard. Seamlessly connect your company's payroll, health insurance, paid time off, and other HR systems with Zenefits in just a few seconds without having to change vendors, plans, or pricing. And if your business doesn’t have these things yet, Zenefits can give you quotes and set you up in just a couple of minutes. See why over 2,000 companies are using Zenefits to better manage more than 50,000 employees at http://www.zenefits.com

Lucas Group is North America's premier executive search firm. Since 1970, our culture and methodologies have driven superior results. We assist mid-tier to Fortune 500 clients find transcendent, executive talent; candidates fully realize their career ambitions; and associates find professional success. Combining local knowledge with national reach, Lucas Group has the geographic breadth and industry depth necessary to deliver results. We provide trusted, consultative service by truly listening and responding to the needs of our clients and candidates. We are professional, high-performance, and passionate industry veterans with both insight and integrity, making a very real difference in businesses and careers. We listen. We understand. We deliver.

CulverCareers conducts local, regional and national searches. Based on your specific needs, our recruiters identify, qualify, present and evaluate individuals. A dedicated account manager directs and supports the process throughout the entire search; enabling us to present you with the best qualified sales talent to facilitate an exact match quickly.CulverCareers understands that a company’s best recruiting weapon is speed. Because the market is truly competitive even the top firms in the nation need assistance in attracting comparable talent. CulverCareers consistently delivers a strong candidate flow within days of starting your search.