Chad Novell Email & Phone Number

Milwaukee, WI, US

Milwaukee, Wisconsin, United States

Analyzes data, information requirements and flow patterns to define, design, develops programs and processes to meet the requirements of clinical and business needs to the systems in place as well as determining the need for new product implementation. Works closely with technical and Application staff as well as client base to ensure successful.

Franklin, Wisconsin

• Provide generalized technical support for various home and small business customers. Conduct project management, customer management, and marketing.
• Broad range of tasks from resolving desktop issues to installing and troubleshooting printers, servers, and network infrastructure equipment.
• Researching and implementing new technology based upon customer needs.
• Setting project goals and developing timeline/schedules, tracking project progress and follow up.
• Maintaining and fostering customer relations, manage social media presence and online marketing.

Novellty Studios

Chad is a diverse and experienced Voice Over Artist and graduate of both Voice Over Nation's Essentials and What's Next? classes. He is currently the voice of Healthcare Business Insights' instructional videos and has previously voiced instructional videos for Harley-Davidson as well as online advertisements for Novell Consulting, LLC. Additionally Chad.

Greater Milwaukee Area

Provide tier 1 and tier 2 support for inquiries concerning support, processing or request procedures, system status and network connectivity, and a variety of hardware/software problems relating to any installed application products supported by IT.Resolve more complex issues, only escalating to lead, management or tier 3 when necessary.Interact with.

Bannockburn, IL

• Responsible for MFP fleet and related software and servers as well as conference room AV technology while providing support and training for the end users and maintaining the business relationship with the suppliers.
• Implemented and supported Follow-You print technology at 5 major office locations within the US.
• Implemented and supported Mobile Print Solution at all 10 office and manufacturing facilities within the US.
• Implemented and supported Xerox CentreWare Web software solution to assist local site support with troubleshooting and monitoring the printer fleet.
• Developed and published customized training documentation for Follow-You Print and Mobile Print Solution rollouts as well as the MirrorOp/Enzo Conference Room solution software.
• Developed and conducted monthly end user training for all enterprise conference room audio/visual technology at all 3 Northern Illinois office locations.

Milwaukee/Madison, WI

• Provide direction, support, focus and training
• Attend sales calls with all sales reps to offer technical & application expertise.
• Lead live demos on solutions products.
• Attend regular training on hardware and software solutions.
• Responsible for making sure all demo room equipment, including PCs, Solutions Servers, and MFP’s are operating properly and pass quarterly readiness checks.
• Train Sales Representatives and Service Technicians on available software solutions.

Elm Grove, WI

Design, Implement and Support the network and server infrastructure for small and mid-sized businessesEvaluate and recommend new technologies to address existing and future needs of clientsImplement Disaster Recovery solutions insuring that they are tested and documentedTroubleshoot technical issues quickly and effectively

Milwaukee, WI

• Maintain and provide support for virtual desktop and applications environments.
• Support, troubleshoot, maintain, and entitle users to the workstation VMware environment ensuring customers have necessary access to essential systems and applications regardless of location.
• Package, test, and deploy enterprise desktop applications, fixes, and patches via Tivoli Endpoint Management tool improving the availability of essential systems and applications.

Milwaukee

• Played a significant role in several Client Service projects including the Departmental Network Drive Reorganization, Conference Room Standardization, and the Printer Consolidation.
• Maintain and complete the desktop/laptop file retention process when employees who exit the company are subject to a legal hold in compliance with the corporate file retention policy.
• Project Manager for Departmental Network Drive Reorganization which eliminated redundant and irrelevant files while regaining much needed disk space
• Evaluated and helped select standardized hardware and created documentation for Conference Rooms.
• Technical lead for Printer Consolidation project: Co-authored Request for Proposal; Reviewed/analyzed supplier responses/solutions; determined breakeven ROI; awarded contract, saving the company several million dollars.
• Successfully implemented standardized Xerox MFD rollouts at a total of 20 sites internationally reducing support costs while increasing functionality, privacy, and access control enterprise wide.

Wauwatosa, WI

• Provided end user, infrastructure, and server support for all five Milwaukee area facilities including Manufacturing, Engineering, Distribution, and Corporate Office environments.
• Enabled business productivity and developed customer relationships through a service oriented approach.
• Maintained functionality of 200+ facility computer workstations/printers.
• Created/maintained/transferred/deleted user LAN accounts.
• Conducted regular application regression testing/maintenance including testing for the implementation of Window 2000 improving application delivery and customer productivity.
• Conducted maintenance and organization of all locally run network software

What'S Next?

Essentials Of Voice Over

Bachelor Of Arts, Music

Music Therapy

Education record