Group Director, Client Services
Current- Established strong relationships with client C and executive level decision makers by hosting quarterly one-on-one check-ins to gauge sentiment, solicit feedback and share additional opportunities for growth within a portfolio of over 45+ ecommerce, B2C lead gen and B2B clients.- Overseeing the development of go to marketing strategy for key clients from $5MM - $500MM+ annual revenue, including quarterly plans, forecasts, service expansion opportunities, etc.; monitoring overall pacing to client goals and high-level business performance- Oversee the planning and advising on all client contract renewals within the portfolio while maintaining GRR 95%+ within my direct portfolio and 100%+ NRR- Identifying strategic opportunities to extend the partnership term or include additional services.- Led the resolution of any client challenges within the portfolio; Accurately diagnosing the problem and identifies the right resources to solve the challenge in a timely manner- Strategically and assertively managing the financial health of accounts, ensuring agency and portfolio profitability of an annual multi-million dollar MRR portfolio of business with combined media budgets exceeding $100M+ annually.- Managed a team of Account Directors and Account Managers; Identifying team member strengths to propel career growth; Offering consistent and constructive coaching to help team members- Leading by example practicing servant leadership; Delivering timely, specific feedback to direct reports to up-level existing client services- Leading key department initiatives such as recruitment, staffing, training, onboarding and advanced opportunities for the portfolio