Chad O'Bryhim Email and Phone Number

A multi-faceted consulting partnership that specializes in childhood sleep with the Rocky Mountain Sleeping Baby company, brand marketing and website development with Backtalk Design, and professional game master services and workshops with Bones & Onions Tabletop and Games.

Served as South Carolina market lead determining recommendations to write-off, adjust, and negotiate current and outstanding payment on active and closed accounts.Built positive and results-focused relationships with over 150 new or existing facilities to resolve over $450,000 in monthly payments. Developed SalesForce automation systems for direct billing follow-ups.Worked weekly with 46 Medicaid county offices to escalate and expedite claims or reconcile outstanding income adjustments.With a 98% customer satisfaction rating, addressed policy holder questions and accurate maintained individual and facility client updates in company SalesForce system.

I provide a broad range of administrative support in the management of the KU Center for Latin American & Caribbean Studies and the KU Center for Russian, East European and Eurasian Studies. It is my responsibility to research and develop procedures and training for office staff as well as student employees. My responsibilities include:▪ Acting as the initial point of contact for a variety of audiences, serving as liaison for information about enrollment and academic processes as well as a general problem solver for a diverse group of shareholders.▪ Securely managing essential and sensitive documentation including scholarship and academic records, facility and technology schedules, internal and external calendars, faculty and staff documentation as well enrollment data and course evaluations.▪ Developing hiring strategies for staff and student hourly positions. Including position description writing, candidate search, group evaluation materials, hiring, training and eventually supervision and coordination of work to match project and team deadlines.▪ Designing web and print materials for a variety of academic and community focused series and programs supported by local and national grants funding. Additionally, collaborating with administrators, staff and alumni to produce bi-annual newsletters for each Center for web and mail distribution lists.

Oversaw all aspects of day to day operations. Supervised five departmental managers directly and 24 personnel indirectly. My responsibilities included:▪ Developing store layout design, merchandising plans and product mix.▪ Monitoring and managing labor and other controllable expenditures within quarterly budgets.▪ Assisting with print and web media, including event advertising, customer newsletters, and community press releases. Developed modern website and social media accounts. Generated custom content to showcase campaigns.▪ Designed staff training plan, position descriptions, orientation process, and policy manual updates.▪ Launched customer rewards program and utilized data for targeted marketing and support.

Responsible for the overall department operation, hiring and managing of a fifteen member team, purchasing stock, as well as maintaining kitchen safety and health standards. My responsibilities included:▪ Setting daily and weekly work schedules. Creating project timelines and meeting production and workspace sanitation goals. Developing employee training, achievement, and discipline workflows.▪ Keeping records of food cost, minimizing waste and managing employee capital to meet efficiency goals.

Our external sales and marketing team coordinated with new brands and growing companies to maintain relationships with local clients and grow a variety of business to business product sales. I maintained and developed clients in the West Plaza, Westwood, and Sunset Hills regions.