Manager Enterprise Application
Current• Responsible for the design, development, implementation, and support of key Wintrust enterprise applications, including ServiceNow and critical financial applications• Managed multiple IT evaluations & disciplines, strategic roadmap, demand forecasting and resource capacity planning, managed onshore/offshore team, facilitated steering committees, chargeback model• Made multiple contributions to the PMO and implemented processes and lightweight frameworks for streamlining project… Show more • Responsible for the design, development, implementation, and support of key Wintrust enterprise applications, including ServiceNow and critical financial applications• Managed multiple IT evaluations & disciplines, strategic roadmap, demand forecasting and resource capacity planning, managed onshore/offshore team, facilitated steering committees, chargeback model• Made multiple contributions to the PMO and implemented processes and lightweight frameworks for streamlining project delivery and operations• Lead the successful implementation and deployment of ServiceNow to the organization, which provided Wintrust with a modern service management solution improving customer experience, performance, and productivity. Managed all facets of the project including project scope, budget, schedule, team resources, testing & quality standards, pilot, communications (including executive), stakeholder engagement, and deployment strategy Show less