I am a highly motivated and results-driven PMP, PgMP, CSM, ITIL IT Senior Project/Program/ServiceNow Product Manager with proven experience in business applications, technologies and Digital. I have extensive experience managing and leading large global complex cross functional projects and teams having responsibility for IT products, services, programs, projects, budgets and support in both IT Digital and within Global technology enterprise services. In my current role at Wintrust, I am the ServiceNow Product and Platform owner responsible for leading a large team delivering best in class ServiceNow digital solutions and capabilities to the organization. I have broad exposure to all functions within IT including working in a PMO for many years, managing distributed and virtual teams (offshore), being a functional manager and leading teams in the areas of program / project management, application development, operations and support, hosting, quality assurance & control, deployment, demand forecasting and resource capacity planning, platform & infrastructure, security, training, change and release management, and running a business office. I have excellent communication, interpersonal and presentation skills communicating to all levels within an organization including senior leadership. My philosophy is one of empowering others, continuous improvement, and driving optimal results.
Listed skills include Project Management, Ms Project, Process Improvement, Sdlc, and 16 others.