Fortune 500 merchant payments company. Led a team of 3 product professionals and and acted as the product manager of a portfolio of products.- Achieved a 41% increase in monthly active users of the customer portal, through customer outreach and a revamped user experience using extensive collaboration with design and engineering.- Established the strategic vision and roadmap for a portfolio, leveraging domain expertise, experience, and customer interactions to achieve 4.5 out of 5 customer satisfaction scores on new features. - Represented the company while speaking on making customer-led decisions at a Product Management conference.- Led our enterprise strategy as the admin for our user analytic tools (Pendo, Google Analytics), establishing standards and best practices, and helping each product manager get analytics set up for their product.

- Led the charge in getting user analytic tools started at Global Payments, which opened the door for the 40+ apps with usage analytics today. Set the standard for using user data, both quantitative and qualitative to drive decisions.- Interviewed and interacted regularly with customers to ensure we are well informed and customer-led.- Coached the development and design teams to an iterative development approach. - Created the first online new customer application for the company, working with sales to 100% adoption.

A real estate software company aimed at solving the needs of agents and brokerages. - Directed and coached the shift from a waterfall development process to a Scrum development process with agile principles. - Transformed the culture into a self-starter culture driven by quality work and better communication. - Reduced the time between development and testing from weeks or months to about 1-2 days by establishing set processes and creating a culture of collaboration.

Fortune 500 dental/medical practice management software company.- Owned the backlog/roadmap for multiple Agile development teams for Dentrix, the leading practice management software.- Designed features and created mockups for the team.- Conducted usability tests and research including focus groups and on-site customer visits.

• Led team of 80+ technical support agents fielding telephone calls, chats and support emails and a team of supervisors.

• Technical support lead for the Dentrix product.