Chad Pechacek Email & Phone Number

• Manage network maintenance projects and outreach efforts with focus on increasing Lumen’s efficiency and throughput while improving the customer experience
• Partner with account teams, resellers, and customers to perform circuit maintenance and upgrade legacy circuits to the Lumen Ethernet network
• Work closely with Planning and Design ensuring maintenance credibility and savings
• Results of maintenance and upgrades captures over $1M in savings to Lumen annually
• Billing and Order Management Advisory Team – research and look for internal order and invoicing improvements
• Quantum Fiber Project – work with product team and director to leverage network for enterprise segment to expand revenue and operational savings

• Manage, retain and grow assigned customer base
• Team Lead, provide direction and guidance, coach and mentor, promote team atmosphere and career-development
• Onboard customers, expand adoption and value, renew contracts and upsell
• Product consulting and solution architecture - offering network and data systems management, managed security services, hosting, cloud, and IT consulting services
• Project Management of all aspects of client’s service – contracts, pricing, provisioning, design, implementation, service, repair and billing
• Team Medic Award for Retention – Q3 2021

Greater Denver Area

• Focused on retaining and up-selling existing customer base and winning new clients
• Identified opportunities and designs, proposed and sold integrated voice, data, IP network, Cloud and Security solutions
• Coordinated pre-sale, technical support and sales implementation processes. Created custom proposals, pricing and network configuration. Partnered with Sales Engineers and Product Specialist teams
• Mentor and coach, part of the Co-Elevate Executive Initiative Team
• President’s Club 2017, 131% of Sales Goal and $1.1M Revenue

Greater Denver Area

• Responsible for the overall well-being of assigned upper mid-market customer accounts
• Daily communication with customers to ensure ROI and exceed expectations
• Managed complex, challenging and largest customers on team
• Mentor and coach for new Business Development Reps and Account Managers
• Liaised with Professional Services and Support organizations to resolve issues for customers
• NetSuite President's Club 2014

Greater Denver Area

Greater Denver Area

B.A., Business Management

Central College Semester Abroad Program