Chad Pechacek Email & Phone Number

• Manage network maintenance projects and outreach efforts with focus on increasing Lumen’s efficiency and throughput while improving the customer experience• Partner with account teams, resellers, and customers to perform circuit maintenance and upgrade legacy circuits to the Lumen Ethernet network• Work closely with Planning and Design ensuring maintenance credibility and savings• Results of maintenance and upgrades captures over $1M in savings to Lumen annually• Billing and Order Management Advisory Team – research and look for internal order and invoicing improvements • Quantum Fiber Project – work with product team and director to leverage network for enterprise segment to expand revenue and operational savings

• Manage, retain and grow assigned customer base• Team Lead, provide direction and guidance, coach and mentor, promote team atmosphere and career-development• Onboard customers, expand adoption and value, renew contracts and upsell• Product consulting and solution architecture - offering network and data systems management, managed security services, hosting, cloud, and IT consulting services• Project Management of all aspects of client’s service – contracts, pricing, provisioning, design, implementation, service, repair and billing• Team Medic Award for Retention – Q3 2021• Lead team in upgrade opportunities won• Gainsight Champions Advisory Team member

Greater Denver Area

• Focused on retaining and up-selling existing customer base and winning new clients• Identified opportunities and designs, proposed and sold integrated voice, data, IP network, Cloud and Security solutions• Coordinated pre-sale, technical support and sales implementation processes. Created custom proposals, pricing and network configuration. Partnered with Sales Engineers and Product Specialist teams• Mentor and coach, part of the Co-Elevate Executive Initiative Team• President’s Club 2017, 131% of Sales Goal and $1.1M Revenue

Greater Denver Area

• Responsible for the overall well-being of assigned upper mid-market customer accounts• Daily communication with customers to ensure ROI and exceed expectations• Managed complex, challenging and largest customers on team• Mentor and coach for new Business Development Reps and Account Managers• Liaised with Professional Services and Support organizations to resolve issues for customers• NetSuite President's Club 2014• 97% Customer Retention• 35% Revenue Growth• $4M in Revenue

Greater Denver Area

Greater Denver Area

B.A., Business Management

Central College Semester Abroad Program